Knightswood Home Improvements Reviews 80

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often highlighting their helpfulness and positive attitude. The service provided is frequently described as excellent, with many people appreciating the high quality of work, the attention to detail, and the tidiness of the teams. However, some people were dissatisfied with the communication, reporting missed installation dates without prior contact and difficulties reaching the company by phone or email. A few customers also mentioned issues with follow-up and felt ignored regarding unresolved problems.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Quality

Users describe positive interactions with quality, consistently praising the high standards of work. Many... See more

Customer communications

Reviewers express significant dissatisfaction with contact. Many customers report being ghosted, with calls... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Knightswood home improvements have carried out the work in an exemplary manner, with John and mate assessing and installing the best and most cost effective way to complete the facia boarding, gutter... See more

Rated 5 out of 5 stars

Knightwoods replaced 9 windows and 2 doors in white pvc at my house in Solihull. The fitter john was very efficient and cleaned up all the rubbish when he finished. He even left me a bottle of pvc win... See more

Rated 5 out of 5 stars

This is a review about a member of staff :- Ady. Ady was the second contact we had with Knightswood. He measured the windows, discussed the options and gave us a really good price. He explained... See more

Rated 5 out of 5 stars

Jumped on the job sooner than expected. Skip and scaffolding and materials all turned up on time. The roofing guys we prompt, polite, curtious and very efficient. Very pleased with end result.... See more


Company details

Written by the company

Installers of high quality bespoke home improvements


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

80 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quote for windows

Ady has been out this evening to give us a quote for 3 windows, were extremely happy with the professionalism, attention to detail and the advise given regarding the designs we had in mind.

Knightswood should be proud to have him as part of the team.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

This is a review about a member of Knightswood Home Improvements

This is a review about a member of staff :- Ady.
Ady was the second contact we had with Knightswood. He measured the windows, discussed the options and gave us a really good price.
He explained about the frames, the windows, the locks - everything.
When Ady left we understood exactly what would happen with our replacement windows, and the time frame it would happen in.
He was excellent at communication - asking if we understood everything. He was mindful of our property and treated it with respect.
All in all, he is a credit to his company and a first rate salesman.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

New roof

I was visited by Paul from Knightswood to quote for a new roof, although I was a bit sceptical at first Paul reassured me and answered all my questions in a professional manner. I found the team at Knightswood very professional and had no problems in contacting them. The work was carried out and completed within 3 days, the roofers Blaine, Dan and Hayden carried out the work in an exemplary and timely manner despite the weather conditions on the day. Claire was amazing with arranging everything and dealing with any queries. The scaffolding was taken down the very next day and the skip was collected. Thanks to Steve for visiting and organising. I would definitely recommend Knightswood.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Ady and the workmen

The sales person, Ady, was exceedingly friendly and helpful. The price was good and the workmen did a great job in quick time [two days].

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Ady was a very good and polite guy

Ady was a very good and polite guy, he came in this morning to give us quote for our flat roof. Very clear explanation about the job, but unfortunately this is not the right time for us as we have other things to do . We'll definitely use this company when we want to go ahead.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Matt

Matt came to my door and gave us a quote, he was really friendly and answered all of our questions

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Knightswood was Amazing

A man from Knightswood home improvements called Adi came and spoke to me about the roof. He was so nice and very polite. I was about getting my roof done because of passed bad experiences but he reassured me that they were a good company. He wasn't pushy and even gave me time to think which I really appreciated. I had a full roof done. The roofer and his friend who did the roof was very friendly and polite. They did such a good and left no mess. I get comments on how good my roof looks. Quality and service very good. Very happy. Thank you Knightswood.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

On time and clear explanations

Paul arrived exactly on time and was very thorough and clear in explaining all aspects of the process. As well as being pleasant and personable he encouraged questions and answered them clearly making it easy for us to understand. We now look forward to the installation.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Had a lovley man called matt knock my…

Had a lovley man called matt knock my door this morning well mannered polite and a great sense of humour,

Even though we didnt need any home improvements had a great experience wasnt forceful or pushy.

Will definitely visit this company in the future if needed,

Thanks alot.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Full roof replacement

Had a full roof replacement everything ran smoothly and Claire kept us informed every step of the way the lads were friendly and professional and did a brilliant job

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient workers

The job was booked in for my mom gill edwards

The workers arrived promptly got to work straight away. It was supposed to be a 2 day job and the workers got it done in a day very polite workers explained everything they were doing done a awesome job took all waste away my roof is excellent compared to what it was a few weeks ago

March 23, 2026
Unprompted review

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