Knightswood Home Improvements Reviews 

108
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service provided and praise the staff for being extremely polite, professional, and respectful of their properties throughout the entire process. Many people note that home improvement projects are completed quickly and efficiently, often finishing ahead of schedule without experiencing any unnecessary delays. Reviewers also emphasize how helpful and thorough the team is when explaining quotes and answering questions, ensuring everything is left exceptionally clean and tidy. Consumers consistently express complete satisfaction with the finished results, stating they would gladly recommend the business to others without any hesitation whatsoever.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the helpfulness, professionalism, and friendly... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth experience from quotes to final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Knightswood home improvements have carried out the work in an exemplary manner, with John and mate assessing and installing the best and most cost effective way to complete the facia boarding, gutter... See more

Rated 5 out of 5 stars

Excellent service from Paul coming to do the quote, John doing survey, scaffolding being put up and John and his colleague completed a full facia and guttering work. All of the tradesmen were courteou... See more

Rated 5 out of 5 stars

Excellent service from start to finish with supplying and fitting new windows and doors. Fitters turned up on time and were very polite and helpful. They cleaned up carefully and left everything in... See more

Rated 5 out of 5 stars

Jumped on the job sooner than expected. Skip and scaffolding and materials all turned up on time. The roofing guys we prompt, polite, curtious and very efficient. Very pleased with end result.... See more


Company details

Written by the company

Installers of high quality bespoke home improvements


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(108)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently had my flat roof replaced on…

Recently had my flat roof replaced on the garage the workmen were incredibly polite and hardworking couldn’t fault them at all kept me informed all the way through the office staff were extremely helpful from start to finish very happy with the work and would definitely recommend

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Well what can I say

Well what can I say , what an absolute pleasure to work with , they installed all my windows and doors with perfection , I checked all the work they did and I found absolutely nothing to complain about what so ever . I’m more than happy to recommend them to anyone.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Love my new roof work was done…

Love my new roof work was done efficiently and within a short time scale as that was my requirement , work men cleared up everything after themselves great service from start to finish can’t thank them enough, for there fast response and brilliant workmanship.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT GO ANYWHERE NEAR THIS COMPANY!!

DO NOT GO ANYWHERE NEAR THIS COMPANY!!
I wish that you could award a 0 - the worst, unprofessional outfit it has ever been my misfortune to engage.

* Missed 3 installation dates without any contact to explain
* Fail to respond to any correspondence, letters, emails, telephone calls including a recorded delivery to their Wolverhampton offices that was returned without explanation
* Happy and eager to take your deposit - don't give them your bank details.

A COMPLETE BUNCH OF CHARLATONS! AVOID AND ENGAGE A PROFESSIONAL COMPANY!!

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Was having issues with roof and was recommended knightswood. Service amazing really impressed with knowledge and they really put my mind at ease. Workers really polite and tidy, wouldn’t know they’d been if it wasn’t for the new roof. Thanks so much guys

September 8, 2025
Unprompted review
Rated 2 out of 5 stars

Terrible customer service and after care…

The tradesmen that physically replaced my roof did a great job.

The customer service and after care provided, is shambolic. My skip has been abandoned on my drive (overfilled) because they ordered a skip too small. The skip company won't retrieve it.

I've communicated regularly with knightswood, only to be ignored and lied to about resolving the issue. There is a clear breach of contract and no one in management seems to care.

I would not use knightswood if you value your sanity and wish for stress free experience

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

A professional and reliable company that clearly takes pride in their work. I’d definitely recommend them.

I recently had Knightswood Home Improvements replace six windows, a bay window, all in double-glazed uPVC, my front and back doors, and a set of patio French doors, and I couldn’t be happier with the experience.

From start to finish, the team were informative, polite, and helpful. They turned up when they said they would, kept everything tidy, and were respectful of my home throughout the job.

The work was completed on time and at a price I was more than happy with. What really stood out, though, was their attention to detail. I expected at least a bit of damage to the brickwork or the interior plaster when removing the old windows, but they were very careful and left no damage at all.

A professional and reliable company that clearly takes pride in their work. I’d definitely recommend them.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Knightswood

Knightswood done a 3 side Fascia, fitted 4 windows and a bifold door 2 weeks ago. The workers were very efficient and the fitters cleaned up after the job was completed.

June 27, 2025
Unprompted review
Rated 4 out of 5 stars

new windows

new windows
Arrived on time, started work immediately. Courteous. Finished work by the end of the day (as I'd hoped for) .
I am very pleased by the appearance and standard of the work.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Next door was having a new roof put on…

Next door was having a new roof put on me and my son went out came back we heard a crunch i got out the car to find a piece of wood with a nail stuck in my sons wheel i emailed the company the manager spoke to me he was very polite and he agreed to pay for a new tyre my son recieved payment a few days later

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve just had my windows replaced with…

I’ve just had my windows replaced with this company.
They did a fantastic job, on time and really impressed with the workmanship.
Cleaned up all the mess at the end which was great. Now waiting for a quote on a new roof from them and should get existing customer discount

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

5*****

Knightwoods replaced 9 windows and 2 doors in white pvc at my house in Solihull. The fitter john was very efficient and cleaned up all the rubbish when he finished. He even left me a bottle of pvc window cleaner before he left. I would definitely recommend Knightwood to anyone who's looking to change their windows. They were very professional with their work.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I had windows fitted by…

My wife and I had windows fitted by Knightswood, the windows were first class and exactly what I had hoped they would be. The fitters were outstanding they fitted 8 windows in a day and a half, cleaned them and clean up afterwards. My wife would like to have kept them to help her tidy the house.
There was a delay with the fitting by about a week, but we were kept informed all the while and they turned up on the second arranged appointment. Over all very satisfied.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I ordered my door on 28/10/24 and paid my deposit. As of today (19/06/25) I have not received anything. I have been given three different dates for a fitting (each time I have had to chase them for this) and each time no one has turned up. I have been ghosted by Paul who is not responding to messages or emails and good luck to anyone who is trying to phone them, it always goes through to answer phone. I am trying to get my money back and I know it will be an uphill fight. DO NOT GIVE THESE PEOPLE YOUR MONEY!

June 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look