Shropshire Home Improvements Limited  Reviews 333

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and respectful demeanor, often highlighting their meticulous work and tidiness. The service provided is frequently described as excellent, with many people appreciating the clear communication from initial quotes to installation. Reviewers are very happy with the quality of the products, noting the high standard of workmanship and the impressive final results. However, some people mentioned issues with sales tactics, describing a salesperson as pushy and unprofessional, making them feel uncomfortable. A few other people also felt that measurements were incorrect or that communication from the office regarding arrival times was unclear, leading to some inconvenience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional quality of work,... See more

Quality

Users consistently express satisfaction with the quality of work and products, often describing them as... See more

Product

People report positive experiences with the product, with many reviewers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had our old conservatory roof taken off and a new rubber roof installed and we’re really happy with the result. Alan, who came to quote, was friendly, down-to-earth and explained everything cle... See more

Rated 5 out of 5 stars

Ryan and his dad. Excelent fitters nothing was to much trouble for them. Treated our home like their own not a speck of dirt when they had finished. However sales and two surveyers got measurements w... See more

Rated 5 out of 5 stars

When we had problems with our installation (sunroom), Dan and Kelly were sent to sort issues. We found them to be professional, efficient, conscientious and tidy workers. Mark, who had visited us orig... See more

Rated 5 out of 5 stars

No pressure sales, with expertise to assist us. Absolutely first class fitters in Ian and Ryan who were meticulous in their work and an absolute pleasure to have around. Nothing was too much from the... See more


Company details

  1. Double Glazing Installer

Written by the company

At Shropshire Home Improvements LTD, we have over 15 years experience in the home improvements industry. We strongly believe everyone deserves to come home to quality, so treat your home to a quality installation with Shropshire Home Improvements.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

333 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(333)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

Unfortunately I had to cancel my order…

Unfortunately I had to cancel my order within the 14 days cooling off period. Shropshire Home Improvements have still not returned my £2,360 deposit since 1st June - return my deposit today.

June 19, 2026
Unprompted review
Shropshire Home Improvements Limited  logo

Reply from Shropshire Home Improvements Limited

Hi Karen, you sent your cancellation email on 8th,not the 1st of June along with your bank details. Your refund was processed on 10th, which is out of our hands once it has been sent to the bank. Maybe you should be leaving your bank the review, not us as we have processed it, as explained more than. 3 times on the phone.

Rated 5 out of 5 stars

Exemplary work

Darren and Graig are a wonderful team—highly professional, customer-focused, polite, and friendly. They completed the work to an exceptional standard and demonstrated great attention to detail throughout. I would highly recommend them to anyone considering work by Shropshire Home Improvements. Their workmanship and commitment to customer satisfaction are outstanding, and they ensured I was completely satisfied with the finished result.

June 13, 2026
Unprompted review
Rated 1 out of 5 stars

This is an update to an earlier review.

This is an update to an earlier review.
The boarding is still waiting to be taken away despite assurances it would be done last week(11.05.26 w), also still waiting for the lock to be fixed which is important as you can probaly guess. Email address doesnt work.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

New windows and roof on conservatory

Had replacement windows and roof on our conservatory and really pleased with them. Communication could be better but the fitters Dan and Kelly were fantastic, polite, courteous and left no mess at all.

April 2, 2026
Unprompted review
Rated 4 out of 5 stars

Top fitters

The guys fitting the windows where really good, tidy and helpful. The did a fantastic job. I would use the company again and make sure I had Ian and Ryan did the work.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Martin

Martin, Alan and Will did a fabulous job installing our windows and porch. The whole experience with Shropshire Home Improvements was painless and great value for money.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Darren and Craig have recently fitted new fascias, soffits and guttering to my property. I found them to be efficient and hardworking as well as polite and friendly, also very tidy. I am more than pleased with the end result. Highly recommended.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

The company was helpful from first…

The company was helpful from first contact, from sales rep to the two lads (Ian and Ryan) doing the required job was expertly carried out.
Very professional in their work rate and knowledge in the job requirements. Would definitely contact SHI first if other installations were needed.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional team from start to finish.

Very professional team from start to finish. Brought samples of windows that were to be installed ( other companies that quoted didn't). Explained each step and time schedule. (Actually fitted earlier than promised.) Very polite and hard working. Excellent triple glazed product. Very clean and tidy, replacement windows look great. Would have no hesitation in recommending. Thank you.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great work by Martin and Allen.

Fantastic job by Martin and Allan they were professional and worked hard to get our patio doors fitted and concrete porch removed. The job was explained clearly and I was asked to check the work throughout the day. They are highly recommended and in the future I or anyone in our village needed home improvement I would not hesitate to recommend Shropshire home improvements thank you so much Martin and Allan fantastic job and you make a great team !

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

The company is very reliable and professional. We had the fascias and guttering installed. The installer, Darren was very polite and did an excelent job. Considering the weather, which was bitterly cold with snow . It did not deter him. Very happy with the work done

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Persistent unwanted sales contact

I arranged a quotation in 2024 but chose not to proceed. Unfortunately, this was followed by repeated unsolicited sales calls over the next 18 months.

After explicitly requesting in writing that my contact details be removed, I was contacted again and subjected to further sales pressure, including claims of imminent price increases. This experience has left me with a negative impression of their sales practices.

February 1, 2026
Unprompted review

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