Shropshire Home Improvements Limited  Reviews 

336
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and fitting teams for their exceptional professionalism, efficiency, and courteous approach, often noting their meticulous work, tidiness, and how they frequently exceed expectations. Many people highlight the high quality of the products and the excellent service provided. Installers are frequently noted for treating homes with respect, leaving work areas clean and tidy, and often going above and beyond. The company is consistently described as reliable and professional, with many customers intending to use their services again and highly recommending them for their excellent communication and efficiently delivered, high-quality products.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the exceptional... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with replacement... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience from start to finish was excellent. The sales Rep was polite and curtious, the office provided information about the process and it was carried out to the letter. The fitting tea... See more

Rated 5 out of 5 stars

Ryan and his dad. Excelent fitters nothing was to much trouble for them. Treated our home like their own not a speck of dirt when they had finished. However sales and two surveyers got measurements w... See more

Rated 5 out of 5 stars

When we had problems with our installation (sunroom), Dan and Kelly were sent to sort issues. We found them to be professional, efficient, conscientious and tidy workers. Mark, who had visited us orig... See more

Rated 5 out of 5 stars

No pressure sales, with expertise to assist us. Absolutely first class fitters in Ian and Ryan who were meticulous in their work and an absolute pleasure to have around. Nothing was too much from the... See more


Company details

  1. Double Glazing Installer

Written by the company

At Shropshire Home Improvements LTD, we have over 15 years experience in the home improvements industry. We strongly believe everyone deserves to come home to quality, so treat your home to a quality installation with Shropshire Home Improvements.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

336 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(336)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy customer

The company is very reliable and professional. We had the fascias and guttering installed. The installer, Darren was very polite and did an excelent job. Considering the weather, which was bitterly cold with snow . It did not deter him. Very happy with the work done

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Persistent unwanted sales contact

I arranged a quotation in 2024 but chose not to proceed. Unfortunately, this was followed by repeated unsolicited sales calls over the next 18 months.

After explicitly requesting in writing that my contact details be removed, I was contacted again and subjected to further sales pressure, including claims of imminent price increases. This experience has left me with a negative impression of their sales practices.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Garage roof replacement

Daz and Josh worked continuously during cold weather replacing and installing garage flat roof . They were professional,respectful,hardworking and very tidy. Excellent final product with 10 year guarantee.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, friendly and masters of their trade

I had the pressure of this company’s service again. Installed lintels for the lower windows that were very much needed. Having all windows replaced on the house. Fitted by Ian and Ryan who are truly the the best at what they do. Worked so fast and the installation was so clean and they even vacuumed up after. Bless ‘em. Thank you to this company Ian Bryan and all involved to have this done so swiftly. Greatly appreciated.

The windows are triple glazed and can notice a huge difference in noise levels from outside. Absolutely no draft saving so much on heating now. Highly recommend Shropshire home improvements for any work needed.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

We have just had new full set of…

We have just had new full set of windows installed. Extremely pleased with the quality, workmanship and look. The rep was very thorough and knowledgeable and we fekt happy to place the order. Thank you to installers Wayne, Matt, Ian and Ryan who were all amazing. Worked tirelessly and were polite and respectful of us and our property. Thank you.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

New Garage Roof

The workmen arrived and explained everything that needed to be done, timescales etc, Daz was very polite and got on with the job and kept me updated on progress.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent workers

Geoff and Wayne the installers of new windows were extremely professional- did not damage the rendering on my property and left without any mess at all. So Clean and tidy throughout the installation

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

They were quick and explained what they would do for us. They kept intouch through the process, the fitters were polite, tidy and did a very good job. We are so pleased with our windows. Would recommend this company. And will definitely use again. Price was good to

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality and Service from…

Exceptional Quality and Service from Shropshire Home Improvements

We recently had all our windows replaced by Shropshire Home Improvements, and we are absolutely thrilled with the results. The quality of the new windows is superb.

The installation team, Martin and Will, truly made the experience outstanding. They did an exceptional job and their customer service was top-notch. When we mentioned a pre-existing faulty handle on an old window, they didn't hesitate—they enthusiastically and promptly replaced it for us. They even went further by spotting and correcting our misaligned front door handle without being asked!

This positive, can-do attitude and commitment to ensuring everything was perfect made all the difference. Great job all round – I wouldn’t hesitate to recommend them.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Flat roof piece of mind.

I was impressed with the fitters who carried out my flat roof renovation. The overall finish of the upgrade is impressive and I hope will last many years to come.

November 17, 2025
Unprompted review
Rated 4 out of 5 stars

Conservatory roof

Salesman was very good, not pushy at all. When I phoned office a couple of times gentleman/men I spoke to didn't seem to know what was going on - had to keep repeating who the Conservatory insulation was for, address etc. Didn't give me much confidence. I was informed that the fitters would arrive 9.30 -10am but had call from my mum saying they were sat on her drive about 7.45am! Apparently they told the office and asked them to let us know - I received no phone call. Also my Mum has had 2 phone calls - one on the day it was started and one the day after. Mum doesn't do online banking nor able to get to bank by herself therefore it is left to me - they were asked to contact myself but both times phoned Mum and she has been worrying. Work wasn't finished until the next day anyway so not sure why we had 1st call! Finished the next day and the following day I sent bank transfer.
What turned it around was the fitters. Ian and Ryan you were great. You didn't stop and just ploughed straight on and only the fading light stopped you from finishing on the same day. But arrived next morning and finished it. They were both polite and extremely good with my elderly mother whose conservatory it was. The work is excellent. They left everywhere clean and tidy.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible work

The work is solid and so well made and fitted. No longer feel a draft in the hallway and also reduced noise from outside. Worked efficiently and even cleaned up nicely at the end. Highly recommend this company for improvements and I will be using their services again in the future. Thank you.

November 14, 2025
Unprompted review
Rated 4 out of 5 stars

New back door

We had a new back door fitted. They were not the cheapest but we were shown samples and chose them because it's a quality door with a great finish and gives excellent security. it was ready quicker than their estimated timescale and the fitters Geoff and Wayne installed it quickly and were very tidy. I have arthritis and found the lock a bit difficult so they came straight back and adjusted it.

November 8, 2025
Unprompted review

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