Animal Trust Vets CIC Reviews 

691
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 292 reviews, reviewers had a great experience with this company. Customers frequently praise the professional and caring staff who always take extra time to explain medical procedures clearly and make anxious pets feel comfortable during visits. Consumers also appreciate the transparent, highly reasonable pricing compared to other practices and the straightforward online booking system that makes scheduling appointments remarkably quick and simple. However, some customers also noted difficulties with the booking system and overall communication. A few reviewers experienced frustrating problems trying to secure available appointments, dealing with technical errors, or getting timely follow-up responses when requesting vital medication information.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and truly... See more

Service

Clients share positive opinions on service, highlighting caring staff and reasonable prices. Reviewers... See more

Price

Reviewers mention positive feedback about price, noting that overall fees are very reasonable and competitive... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. While many... See more

Booking process

Consumers find booking process to be ambiguous, experiencing a mix of convenience and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The locum vet was absolutely fantastic. Explained everything to me, gave me alternatives and tips to alleviate my dogs symptoms, the lady knew her profession really well. However, after consultation I... See more

Rated 5 out of 5 stars

Brilliant experience Dexter our Jug needed his eye removed. The vet explained the whole procedure before hand and also the costings. On the day we dropped Dexter off and the vets called us... See more

Rated 5 out of 5 stars

The care they show both pets and owners is fantastic. They really put the pet first. The staff are extremely professional . If all vets were run like animal trust i.e. Putting the animal first Not pro... See more

Rated 5 out of 5 stars

We have been going to Animal Trust Liverpool (Dovecot) for the last 18 months. Reception staff are really friendly and happy to help. Vet themselves are really knowledgeable (as expected) an... See more


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

Animal Trust Vets is a mission-led veterinary social enterprise, providing affordable, high-quality veterinary care for pets across the UK. With a focus on transparency and accessibility, our mission is simple: to make expert veterinary care available to every pet owner.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

691 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(691)

290 reviews in the last 12 months

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Rated 5 out of 5 stars

I needed to see a vet today urgently & Animal Trust were really helpful

I needed to see a vet today & phoned the failsworth branch. They had an appointment there in 15mins but I wouldn’t have got there in time. I was offered an appointment later in the day at Bolton. I accepted & arrived with Marley. We were seen within minutes. The vet checked his weight, heart etc & everything was fine. She examined him & found the problem straight away. She explained everything. She asked if I had any questions. We went to reception & left. We were in & out within 20 minutes. I’d definitely recommend Animal Trust to a normal veterinary clinic. The vets are a lot nicer & put you at ease. ⭐️⭐️⭐️⭐️⭐️

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

We rang to say our buddy was in pain…

We rang to say our buddy was in pain with his right eye,we were given eye drops for 2 days and after 2 days they said his eye needs to be removed because of glaucoma, from a call on Thursday the 11th they had him in for surgery on Monday 15th and he was home by the evening. His surgery went well and its healed quite quick. Consultation is free and we were given app every time we rang. Eye surgery was £519 and we sent the eye to be tested and later found out he had a Tumour and they were able to remove every bit of it, only cost £200 for the eye to be tested. Really good quality Vet's and great Value for money

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

After a successful operation for my dog…

After a successful operation for my dog he has recovered well with the advice given. Staff are tentative, helpful and kind listening to any concerns. Never overcrowded in the hospital waiting room which is good as some dogs can be reactive and never have to wait that long. Would definitely recommend to other as the price was great aswell compared to others.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Having my first encounter out of hours…

Having my first encounter out of hours was hassle free. The vet explained my dog needed an operation. He listened to me when I told him some of her history which did not recommend anasthetic. We talked about alternative treatment. It was explained to me very clearly that this was not recommended. It might not work and there's high risk of a repeat pyrometria after her next season. As I had seen the signs early I opted for alternative treatment which involved injections at very precise times. They worked, so now the vet is making enquiries among other vets regarding a little known treatment and what can be found out about its safety. He cant do any more than this. Due to out of hours treatments on two occasions we saw a vet who was in covering out of hours. Next apointment was normal hours. The vet we saw has now left so the fourth apointment was with yet another vet so I cant say how easy it is to request the same vet. All have listened and given advise.
Staff are lovely, easy to talk to.
Prices were good eg out of hours £79. Where else can you get out of hours for that? And on the subject not many options. Im pleased to know there's a dedicated service like this in my area.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Best vets

I think yous did everything very well to be fair , very calm reception area the staff are great friendly and professional and a great price wot is not to like also very clean building aswell thank so much...

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent vets

Would like to say thanks to all the staff and vets for all their help and assistance during my schnauzer Alfie's struggles with latter life vets were brilliant and tried their best
I have just been back with my new schnauzer Murphy and am very happy with the way they have been treating him thanks

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

The Animal Trust in Rhyl , best vets ever

The Animal Trust in Rhyl is honestly, the best veterinary practice I've ever used . All the staff are welcoming, friendly and provide the best care and treatment for my dog. I've never had to wait too long for an appointment and their fees are very reasonable. Change to this vets now, you and your pet(s)will be glad you did

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Compare your vets!! Stop accepting price rises for your loyalty!!

I’ve had a great experience with Animal Trust Vets. Their pricing is very transparent, and everything is clearly explained upfront, which I really appreciate. Compared to other vets, their costs are much lower without compromising on the quality of care.

I’d definitely recommend checking and comparing vet prices, just like you would with insurance or a mortgage. It’s surprising how much they can vary, and Animal Trust offers excellent value for money.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Animal Trust

The reception staff were very pleasant and helpful. The Vet was very calming when talking to my dog. Information given to me regarding her care was very helpful. One happy dog and owner.

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking

I true to make an appointment for my Cat however was told none available. Had to take a photo of my Cats leg.
They emailed me and asked me to go in at a particular time however I could make it as I had to travel so requested a later slot.
I was told there were none available and that I should ring the next morning to see if there were any free or go on line bearing in mind it takes them half an hour to answer the phone and I can’t access on line.

Extremely unprofessional communication and dismissive of my concerns.
I have since took him to another Vet’s and he has an abscess…… He is having an urgent operation.
Absolutely disgusted with this service and have now changed vets.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

First Class

Just moved to the area and had to change vet’s and check on our dog Bobby health as had a upset tummy online booking was so easy and the staff were just so friendly and supportive and reassuring and the clinic so clean with very easy parking

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to book online to get…

Very easy to book online to get appointment, staff are really friendly nothing is rushed in the appointment everything explained took time with my anxious dog when checking her over. 💯 recommended and totally reusable prices.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Another good experience with this vets…

Another good experience with this vets surgery. Friendly reception staff and a caring vet. The young man had such a connection with my dog. My dog was stressed and he calmed him down. I didn't feel rushed and everything was explained to me. They actually care about your pet. Reasonable prices too.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

I could never praise them all highly enough!!!

I could never praise them all highly enough as they are all very professional, polite, informative, knowledgeable and will always explain any costing before proceeding with any treatment and there is never any pressure as they will work with you to reach a solution for what is best for your beloved furry friend!!!

June 15, 2026
Unprompted review

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