Animal Trust Vets CIC Reviews 

688
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 292 reviews, reviewers had a great experience with this company. Customers frequently praise the professional and caring staff who always take extra time to explain medical procedures clearly and make anxious pets feel comfortable during visits. Consumers also appreciate the transparent, highly reasonable pricing compared to other practices and the straightforward online booking system that makes scheduling appointments remarkably quick and simple. However, some customers also noted difficulties with the booking system and overall communication. A few reviewers experienced frustrating problems trying to secure available appointments, dealing with technical errors, or getting timely follow-up responses when requesting vital medication information.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and truly... See more

Service

Clients share positive opinions on service, highlighting caring staff and reasonable prices. Reviewers... See more

Price

Reviewers mention positive feedback about price, noting that overall fees are very reasonable and competitive... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. While many... See more

Booking process

Consumers find booking process to be ambiguous, experiencing a mix of convenience and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The locum vet was absolutely fantastic. Explained everything to me, gave me alternatives and tips to alleviate my dogs symptoms, the lady knew her profession really well. However, after consultation I... See more

Rated 5 out of 5 stars

Brilliant experience Dexter our Jug needed his eye removed. The vet explained the whole procedure before hand and also the costings. On the day we dropped Dexter off and the vets called us... See more

Rated 5 out of 5 stars

The care they show both pets and owners is fantastic. They really put the pet first. The staff are extremely professional . If all vets were run like animal trust i.e. Putting the animal first Not pro... See more

Rated 5 out of 5 stars

We have been going to Animal Trust Liverpool (Dovecot) for the last 18 months. Reception staff are really friendly and happy to help. Vet themselves are really knowledgeable (as expected) an... See more


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

Animal Trust Vets is a mission-led veterinary social enterprise, providing affordable, high-quality veterinary care for pets across the UK. With a focus on transparency and accessibility, our mission is simple: to make expert veterinary care available to every pet owner.


Contact info

4.2

Great

TrustScore 4 out of 5

688 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(688)

288 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Glasgow animal trust

Friendly and polite staff . Vet explained everything regarding my dogs up and coming op and what to expect afterwards. First time going there and was a bit unsure what to expect. Vet was very good and patient with my boy who is not a fan of vets . Based on this experience it has to be 5 stars. Cost was also explained to me .

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

We visit the Teesside branch

We visit the Teesside branch. from online booking with a choice of staff, to the visit itself, just lovely, the practice is clean and welcoming. the staff are friendly and chatted away to my dogs in reception, when I went in to see the vet, he got straight on the floor and chatted tot the dog as well as us, good examination and then also interacted with out other dog giving a good old ear scratch which was enjoyed immensely. Just caring staff that do an amazing job, prices are soooooo reasonable too. just an overall lovely experience especially when visits are filled with apprehension and the not knowing what the outcome will be. Best Vetenary practice we have been to in many years. Go Team Teesside keep up the good work, Glenda and Libby

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly efficient staff.

Friendly efficient staff. Very professional and accomodating.
Paulina was the vet i saw today. She was great and had the problem sorted in no time...she explained everything to do with the meds and i felt relieved when i had seen her. I left knowing my dog was going to be well. Thankyou Paulina.
Barnsley.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

It was incredibly refreshing to visit a…

It was incredibly refreshing to visit a highly professional and dedicated veterinary practice where pets and their owners are the priority (not fee income). The service and professionalism was outstanding. I can't recommend enough the Teesside practice.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Price of meds for dog

Short waiting time good
Short time with vet
Long waiting time for meds (over an hour)
Which cost 83 pounds for ear drops

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

I have changed vets 3 times now for my…

I have changed vets 3 times now for my dog but this vets is honestly the best the vet didn’t rush me at all had compassion for my beloved dog zues set a plan in motion for his care the waiting room very clean and smell lovely

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

OH MY GOD WHAT A FANTASTIC VET FROM THE…

OH MY GOD WHAT A FANTASTIC VET FROM THE RECEPTIONIST HELPING ME WITH THE ONLINE FORM THEY ARE AMAZING AND YOU CAN TELL THAT THESE VETS ADORE ANIMALS AND ITS NOT JUST MONEY THERE AFTER THEY WAS FANTASTIC AND VERY COMPASSIONATE THEY LISTENED AND THERE WAS NO RUSH AND THEY HELPED ME OUT WITH MY DOG AS HE HAD AN ACCIDENT AND WAS BURNT BY BOILING WATER I WILL ALWAYS USE THESE VETS THE VETS ITSELF IS SPOTLESS VERY SPACIOUS AND DOESNT EVEN SMELL LIKE A VETS AND ITS THE CHEAPEST AND BEST VETS IVE EVER BEEN TO IM 57 ,AND EVEN WHEN I WAS YOUNGER WE HAVE ALWAYS HAD DOGS SO "CONGRATULATIONS TO ANIMALS TRUST CIC IN BERRYFORD ROAD L14 YOUR ARE EXCELLENT AT WHAT YOU ALL DO XXX

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

New Warrington Site

Visited the new Warrington site that’s opened this week - we’ve been patrons of Animal Trust at other locations. Site is in a great location - great parking and staff are super friendly from reception, to vet and site manager. We visited for a chemical castration top up for our dog which was done on the day - vet was knowledgable and friendly and our records from other locations were readily available for him to review. Absolutely recommend Animal Trust

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round. Reception and lafy vet was lovely and helpful. I came out knowing my pet had been in very safe hands.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

my cockapoo took ill on Friday evening…

my cockapoo took ill on Friday evening and on Sunday night i had a emergency appointment at this vets the building was fantastic and spotless we were seen promptly after booking in with the receptionist who was very friendly the vet was so lovely and soon sorted us out Ruby I would highly recommend this practice for there kindness and friendliness also the cost was very reasonable i would like to say a great big thank you susan wood xx

May 31, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look