Anna Medical Aesthetics Reviews 

127
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have had a sofwave treatment. Laura has been absolutely amazing. As a nervous client, I couldn't have asked for better care. She made me feel comfortable from the moment I arrived and handled ev... See more

Rated 5 out of 5 stars

I suffered Bell’s palsy over 20 years ago. I visited various doctors over those years to try and correct the right hand side of my face, especially my right eye which always appeared smaller than the... See more

Company replied

Rated 5 out of 5 stars

Anna, Erika and the whole team are a delight. I have visited many times now and it’s like being greeted by friends. I recently had Botox and a hydra facial, the results are so beautiful and natu... See more

Company replied

Rated 5 out of 5 stars

Whether you have had treatments somewhere else before, but were disappointed in the results, or you are thinking of having a treatment for the first time but feel apprehensive, this should be your "go... See more

Company replied

Company details

  1. Cosmetics Store

Written by the company

Anna Medical Aesthetics is a multi-award-winning, CQC-registered medical aesthetics clinic in Swindon, specialising in natural-looking facial transformations and advanced skin treatments. Founded and clinically led by Anna Kremerov, Advanced Nurse Practitioner and Independent Nurse Prescriber, the clinic is particularly experienced in helping people in their 40s and beyond address the changes associated with ageing while preserving a natural, balanced appearance. Our experienced medical aesthetics team provides personalised treatment plans combining facial assessment, skin health and evidence-based injectable, non-surgical and non-invasive treatments. Services include anti-wrinkle injections, dermal fillers, lip enhancement, facial harmonisation, collagen-stimulating injectables, polynucleotides, Sofwave skin tightening, HydraFacial, microneedling and advanced skin rejuvenation. Anna is an award-winning aesthetic nurse practitioner, published clinical author, trainer and speaker in advanced aesthetic medicine. Anna Medical Aesthetics was named Aesthetic Clinic of the Year – South West & Wales at the 2023 Aesthetic Medicine Awards. At its 2023 inspection, the clinic was rated Good overall and Outstanding for Well-led by the Care Quality Commission. Our philosophy centres on careful consultation, patient safety and subtle, natural and transformative results that help patients look and feel their best.


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4.9

Excellent

TrustScore 5 out of 5

127 reviews

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4.9

All reviews

(127)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I got Bell’s palsy over 20 years ago

I suffered Bell’s palsy over 20 years ago. I visited various doctors over those years to try and correct the right hand side of my face, especially my right eye which always appeared smaller than the other. Nothing worked. Then my daughter found an article whereby Anna Kremerov had helped a lady with a similar problem. The results were amazing . After having one visit to Anna Medical Aesthetics my eye looked completely normal! She administered Botox to just above my eye and the results were fantastic! No one knows how someone feels over their appearance and I can not thank her enough for the treatment I received has made an enormous difference to my life.

August 10, 2022
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Reply from Anna Medical Aesthetics

Thank you for the kind words! We love seeing you in the clinic and look forward to next time you're in. We are delighted you came to us as you brighten our day!

Rated 5 out of 5 stars

I always love coming to Anna medical…

I always love coming to Anna medical Aesthetics. All the staff are so warm and welcoming. I know I am in the safest of professional hands, no question is too silly and Anna affords me generous time in explaining treatment options. Honest advice is always given, and when Anna thinks I don't need a certain treatment, she tells me. I am always thrilled with the results and I wouldn't think of going anywhere else for my beauty treatment and tweaks.

August 10, 2022
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Reply from Anna Medical Aesthetics

Thank you so much! It is so lovely to read your wonderful review Diane. It is a delight as always to see you in the clinic and we look forward to your next visit.

Rated 5 out of 5 stars

Anna is brilliant at her job

Anna is brilliant at her job . She always very professional and caring . I have been seeing Anna for over a year now for Botox treatments, I am very pleased with the results, it’s always like magic the lines disappear, amazing ! Procedure is always pain free. Would definitely recommend Anna if you are looking for a anti ageing treatment that works .

August 9, 2022
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Reply from Anna Medical Aesthetics

Thank you for the great review Jackie! We're so happy you loved your experience and look forward to seeing you in the clinic again.

Rated 5 out of 5 stars

Great results and fab treatment

Anna talks you through every aspect of the treatment and options and makes you feel very comfortable. I am really impressed with the results. it looks so natural

August 6, 2022
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Reply from Anna Medical Aesthetics

Thank you so much! It is so lovely to read your wonderful review. It is a delight as always to see you in the clinic and we look forward to your next visit.

Rated 5 out of 5 stars

Thank you so much Anna for restoring my confidence.

Anna is a true artist! She is extremely skilled at what she does and will treat you as a whole individual and take time to not only evaluate the treatment area, but how it effects your whole face. So many other doctors will rush you through, but not Anna, she wants to get it right and have you loving your outcome! I needed some correction in a previous treatment ( done somewhere else) that was very visible and bothersome, but she did more than that, and I love all of Anna’s suggestions. The outcome is more than I'd had hoped for, I'm beyond thrilled!! The other thing I like is that all treatments I’ve had so far are with precision of a skilled artist and results are beyond my expectations !! I have a total confidence in her ability and my outcome. After going to other places for the same treatment in the past, I now trust only Anna. She is a rare Gem
Thank you so much Anna!
The staff in the clinic is also very welcoming and friendly and make you feel so welcome and happy .

July 31, 2022
Unprompted review
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Reply from Anna Medical Aesthetics

Thank you so much! We're so happy your treatments here are a good and positive experience. See you again soon!

Rated 5 out of 5 stars

Anna gives a genuinely enjoyable and…

Anna gives a genuinely enjoyable and friendly experience and is obviously a real professional. She gives you her honest opinion and always gets you the results you are looking for.
Great aftercare too - 10/10

July 29, 2022
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Reply from Anna Medical Aesthetics

Thank you! It really has brightened our day to read your review and are so happy that you have taken the time to write.

Rated 5 out of 5 stars

After a lot of research

After a lot of research, I settled on Anna for aesthetic treatments to help me stop frowning, and rejuvenate my skin. I get wonderful compliments now, and people can’t believe how old I am! Anna is very professional and I like the way she is so thorough in her consultation and tailors treatment exactly to things that will help improve the skin quality. I leave rejuvenated!

July 29, 2022
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Reply from Anna Medical Aesthetics

Thank you so much! We truly appreciate your wonderful review. It's a pleasure to see you.

Rated 5 out of 5 stars

Simply the best! ❤️

Brilliant, amazing, superb, trustworthy, genuine, fabulous, professional, and loving 🥰. This is me just getting started on how fantastic Anna and her team are.

Kelly, on reception, always greets me with such a warm welcoming smile and is so polite. The clinic is spotlessly clean and is decorated to high standards.

All my treatments I have had with Anna and Erika are of extremely high professional standards. Anna and her team have changed my life. Since meeting Anna over 2yrs ago, I have never looked back. I was not happy with how I looked back then but now my confidence is beaming as my skin looks healthy and glows! My daughter has even had hydrofacial treatments from Erika and she loves them! Every treatment I have had done has been thoroughly explained to me and professionally carried out with amazing results.

I highly recommend Anna Medical Aesthetics, she genuinely is the best

Forever a loyal client
Yvonne 💕

July 28, 2022
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Reply from Anna Medical Aesthetics

Thank you so much for your wonderful review Yvonne! We're so happy that you took the time to write and that you're delighted with your experience here. We truly love seeing you in the clinic and are looking forward to your next visit!

Rated 5 out of 5 stars

Once you walk in the clinic staff will…

Once you walk in the clinic staff will take care of you and you are in capable hands, warm and welcoming.

July 23, 2022
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Reply from Anna Medical Aesthetics

Thank you! It really has brightened our day to read your review and are so happy that you have taken the time to write.

Rated 5 out of 5 stars

Always a fabulous experience

Always a fabulous experience , had another facial with Erica so relaxing and everyone is always so welcoming.

July 23, 2022
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Reply from Anna Medical Aesthetics

Thank you so much! It is always a pleasure to see you Angie and we are looking forward to the next time.

Rated 5 out of 5 stars

I don’t feel as though words alone can…

I don’t feel as though words alone can describe just how wonderful Anna and the team are, you have to experience it to believe it!
The professionalism and quality of treatment exceeds all expectations.
Anna’s injecting is impeccable - she really is truly amazing

July 21, 2022
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Reply from Anna Medical Aesthetics

What a wonderful review. Thank you so much! We truly appreciate the time you have taken to write and are delighted to know that you have had a great experience here with us.

Rated 5 out of 5 stars

I’m a new client with Anna Medical…

I’m a new client with Anna Medical Aesthetics. After some research and reading lots of reviews I went to the clinic.
I couldn’t have been more delighted with Anna, and her great team Kelly, and Erica.
Anna is very knowledgeable and extremely patient, for many reasons I had to go back a few times. She was incredible kind.
I would highly recommend this five-star clinic to anyone considering facial aesthetics.
I look forward to returning in September!

July 20, 2022
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Reply from Anna Medical Aesthetics

Thank you for the kind words Michelle! We love seeing you in the clinic and look forward to next time you're in.

Rated 5 out of 5 stars

Anna medical aesthetics pure genius

Anna medical aesthetics! What can I say. What an amazing clinic this is, from the moment you step through the door and are welcomed you know that this is a top notch place. From the wonderful staff and to Anna herself. She is an incredibly talented young woman who really knows her stuff. I can’t recommend her, the staff and the clinic enough. Incredibly professional and you know you’re in safe and brilliant hands. There is no hard sell or being told you need something done when you don’t. Anna gives you all the info and advice you need to make your own mind up to what procedure you require and want. What I love about Anna is she is all about making your skin the best it can be and promotes the best ways to achieve this. If you have any worries about your skin then this is the only place you want to go. I’m not going to give Anna and her team Five stars because to be honest it’s not enough. She gets 10 stars ⭐️ plus!

July 16, 2022
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Reply from Anna Medical Aesthetics

Thank you so much for the fabulous review Ali!! We all loved reading your words and we're happy to hear that you'd give us ten stars if you could! We can't wait to see you again soon.

Rated 5 out of 5 stars

Beautiful clinic

Anna, Erika and the whole team are a delight. I have visited many times now and it’s like being greeted by friends. I recently had Botox and a hydra facial, the results are so beautiful and natural.

I can’t believe I have only just discovered hydra facial it’s such a beautiful addition to my skin care routine..

My Botox is exact what I wanted, I can still move my eyebrows and make expressions unlike a previous treatment elsewhere.

Thank you ladies it’s always a pleasure

July 16, 2022
Unprompted review
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Reply from Anna Medical Aesthetics

Thank you so much Ciara! We're so happy your treatments here are a good and positive experience. See you again soon!

Rated 5 out of 5 stars

Best investment I have ever made

I have been a client of Anna’s for 9 months and my skin has never been better. The results of treatments are so natural looking but give the desired look of younger firmer skin.
The advice Anna has given me is always very honest and I feel so confident in the advice she gives across all of the products and treatments she offers.
The whole experience in visiting the clinic is 5 star, all of the team are amazing and the personal service you get is second to none. I can see why they win and are nominated for so many awards. I could not recommend Anna and her team more.

July 12, 2022
Unprompted review
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Reply from Anna Medical Aesthetics

Thank you so much for your wonderful review Lindy. We're so happy that you took the time to write and that you're delighted with your experience here. We truly love seeing you in the clinic and are looking forward to your next visit!

Rated 5 out of 5 stars

Would recommend

I’ve visited Anna regularly over the last few years and have always found Anna and her team so helpful and professional. Anna is always happy to answer any questions and give advice. Her practice is always clean and tidy. Anna is a very talented, skilled practitioner.

July 7, 2022
Unprompted review
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Reply from Anna Medical Aesthetics

Thank you so much! It is so lovely to read your wonderful review Kate. It is a delight as always to see you in the clinic and we look forward to your next visit.

Rated 1 out of 5 stars

This is my Truth. Update

2 yrs on I still have lumps and swelling..

I was so excited when I found Anna. Done an awful lot of research found the practice was local and had good reviews .
My first meeting Anna asked me what I did not like about my face, I said I quite liked my face, but said I would like the jowl area tweaked, I am of an age where I was not expecting miracles.
Anna suggested you had to work from the top down and offered the Ellanese treatment.
I was drawn in and excited, I gave some good feedback to Anna at the time, I felt comfortable and trusted the situation. A bit premature on my part, on reflection, I don’t think Ellanese treatment was not for me as it did not cover the area I asked for, which was quite traumatic.
My first issue was bruising,and swelling under my left eye, Anna could not see it, to this day I still have swelling There were other lumps, which Anna tried to massage, but i still have them, my lips are very uneven
Anna told me I was looking too close at my face, don’t we all look close.
, I sent photos to Anna of the issues and I had no response other than they were happy with the work.
I was offered £200.00 as a goodwill gesture , I refused it as I was offended by it.
Time passed……..
I was very frustrated and not happy, so Anna said as a goodwill gesture she said she would give me some treatment.
My last two appointments were quite fraught, Anna was not the person I first met, she was quite angry with
me. My feeling was she did not want to do the work.
I was walking on eggshells
On the last appointment there was a clash of personalities , and we both agreed the work could not go ahead that day, Anna said we could do it at a later date.
Anna then wrote a letter telling me she did not want treat me anymore.
I’m left with issue I went to Anna with, her answer was the treatment did not cover all areas.
This treatment cost me £2.995.00
I am the type of person who will say if I’m not happy.
.Never once did I get angry, just very frustrated
because the money was life savings for me, my fault for being so silly.
My family and friends can all see my issues and are all very upset.
I know Anna works to a very high standard but never the less I am left with swellings and lumps which I’m very aware of.
I wanted more than anything to be happy with my face, for Anna as well, but there are issues and I would be lying if I said I was happy.
Never once did I accuse Anna of editing the photos,but they did not show the swellings and lumps that show up on my photos. I would love to be able to put my photos up as proof.
I thought long and hard about doing this feedback, it’s not what I wanted, I wanted my face right.

Since putting the feedback on I received a call from Kelly asking me if I would like to come into the clinic.
I apprehensively said yes as it was always what I had wanted.
Kelly said Igor Anna’s husband, herself and maybe Anna would be present .
Waiting for the day made me extremely anxious.
Anna did not attend the meeting.
I felt outnumbered as I had felt on a number of occasions, me versus Anna’s clinic.
I asked if the meeting could be recorded, Igor said they
could not, he said Kelly could take notes down.
Igor handed me a disclaimer form and told me to read it out loud. I started to read it but I was shaking, he told me to try again but in the end I just said I couldn’t.
He then got Kelly to read it out loud.
I was in a bit of a daze by this time, overwhelmed.
I went over the issues I had.
Then Igor asked me what I thought of his face which I found quite embarrassing. To lighten the mood I said he had a nice face when he smiled.
Then he got his phone out and showed me a photo of his face, trying to show me everyone has groves in their face. At this stage I struggled not to laugh, it was so unprofessional.
I do feel, and would have liked Anna who is qualified to be at the meeting.
I thought Anna and I could be adult and talk through it.
The only positive thing that come out of the meeting is that when I was walking out Igor said he could see the swelling, which was the first time it had ever been noticed
After Igor noticed I had a swelling I thought Anna might address my issue, but there has been no response.
Since then I asked Igor for the notes that Kelly had taking down, he said there were none because the meetings was. WITHOUT PREJUDICE
The meeting was very intimidating and unprofessional
Once again I spoke my mind but was never rude.
I could swear on oath this is my truth.
I spent a lot of money at Anna’s clinic, I did not want to come away unhappy.
A couple of years on I still have lumps under my skin.
Why would I be putting myself through so much stress if I was happy. (Principal)
I’m so up against it , since putting my feedback on Anna has had a lot of exceptional, outstanding glowing feedback put up since.
But I have to stand by my truth. I’m learning to live with the issues . I don’t ever take a good photo since having the work done
My review might not be word perfect, I’m not professional.

June 13, 2022
Unprompted review
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Reply from Anna Medical Aesthetics

Dear Jean

Thank you for your feedback. We have of course spoken on multiple occasions and have always tried to find a solution for your concerns. You’ve been treated with the utmost skill and expertise by our lead clinician, Anna.

Anna makes sure that every patient has realistic expectations, but she cannot guarantee how a patient will feel about their results. She always has the patient’s best interest in mind, but in our experience, some initially find it upsetting when Anna refuses to treat or does not blindly follow the patient’s request without question. While some patients find it difficult to understand why she would refuse to do treatments she is always acting in their best interest and never compromises on her ethics.

All your concerns were immediately addressed, be it by phone, email, or multiple face-to-face follow-ups. Hence your statement “Never once did they look close enough to see the swelling” is factually incorrect. We however cannot respond with more details due to patient/clinician confidentiality.

We received many compliments following our post, of your remarkable results on our social media (posted with your permission). Regrettably, you accused us of editing your pictures (with our medical software, you cannot edit photos, as well this is beyond our ethics). You asked us to remove your pictures from our social media (which we did promptly) and then posted this negative review.

We believe your review does not reveal all the details about your journey and experience with us.

We wish you all the best in the future and hope that you can see the same beauty in you that we can.

Rated 5 out of 5 stars

Five Star Review!

I’m a relatively new client with Anna Medical Aesthetics (AMA) and my recent personal experiences warrant a review…a five star review!
Anna, and her wonderful team Kelly, Patient Co-Ordinator, and Erica, Aesthetician, contribute their specialised set of skills to ensure optimum results for customer service and patient care.
Anna delivers a masterclass in her first hand knowledge of the industry. Anna’s professionalism and engaging patient relationship is second to none! My personal aesthetic treatments, guided and performed by Anna have rejuvenated and instilled a renewed confidence. I’m delighted with the results. I’m delighted with the whole AMA experience.
I would highly recommend this five-star clinic to anyone considering facial aesthetics. You will not be disappointed on any level! A place of happiness awaits.

May 25, 2022
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Reply from Anna Medical Aesthetics

Thank you so much for your review Karen! We really appreciate you taking the time to write your wonderful words about us.

Rated 5 out of 5 stars

I received a very warm and…

I received a very warm and professional welcome from Anna and her team. No Hard sell, good discussion on how Anna was going to achieve my required results. Excellent advise and service. The results were beyond my expectations, thank you Anna so so much. I would highly recommend.

May 13, 2022
Unprompted review
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Reply from Anna Medical Aesthetics

Thank you for the great review Virginia! We're so happy you loved your experience and look forward to seeing you in the clinic again.

Rated 5 out of 5 stars

Amazing Results - I have recently received the newest…

I have recently received the newest Sofwave treatment from Anna Medical Aesthetics this is the for skin tightening and reduction of soft lines and waking up your own collagen.
I opted for a full face and neck treatment as wanted to receive the full benefits, plus indulge in some ‘me time’. The treatment session was about 45-60 mins duration and I considered to be a bearable but an uncomfortable treatment, which is soon forgotten.
The treatment itself is modified for your own specific levels all of which will be discussed with Anna at your private consultation. I found some of the results to be immediate, with no downtime with just a little redness on my chin area but no soreness, and two weeks later the results are amazing skin tightened especially in the neck area. Would definitely recommend and have again next year. So very glad that Anna has invested in her clients with the latest anti-ageing treatment.
Thank you Anna your personal approach, clinic and treatments are truly amazing, I am so glad that I found you :)

February 9, 2022
Unprompted review

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