Annie Haak Designs Reviews 

87
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that staff members are always extremely helpful, friendly, and quick to resolve any issues or answer questions. People truly adore the beautiful jewellery designs, mentioning that the pieces are elegant, versatile, and perfect for both everyday wear and special occasions. Though some reviewers were not happy with overall product durability, noting that elastic bands can eventually rot and cause items to break. A few other people also felt that certain pieces did not last as long as expected, mentioning issues with snapped bracelets after a period of use.

What people talk about most

Product

People report high satisfaction with the product quality, noting that the jewellery is well-made, versatile,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being extremely... See more

Quality

Clients share positive opinions on quality, highlighting beautiful craftsmanship, exceptional durability, and... See more

Staff

Customers consistently note positive experiences with staff, praising the team for being friendly,... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

True Affirmation Bracelet. I ordered the true affirmation bracelet during the recent Annie Haak end of season sale. The bracelet is beautiful, the motto I chose makes me feel good about myself. The... See more

Company replied

Rated 5 out of 5 stars

I love my silver ring and bracelets from Annie Haak but I had to contact them recently about a pearl ring that had lost a stone. The customer service I received was second to none. The ring was a gift... See more

Company replied

Rated 5 out of 5 stars

Great customer service! I ordered a bracelet last year (love Annie Haak bracelets) and this week ordered another but I had trouble with the order going through. I contacted them by email and have been... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service from the team, especially Martina. She was incredibly helpful and answered all of my questions. My bracelet issue was resolved swiftly, with constant communication and updat... See more

Company replied


Company details

  1. Jewelry Store
  2. also in
  3. Jewelry Designer

Written by the company

Inspired by and designed on the magical Indonesian island of Bali, ANNIE HAAK’s beautiful range of 925 Sterling Silver and Gold Plated jewellery features unique stacking bracelets, rings, earrings and necklaces. Handcrafted in the brand’s Hampshire studio, many of the designs are intended to carry a special meaning by way of mantras and symbols that represent luck, love, protection and strength.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

87 reviews

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No recent history of asking for reviews

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4.5

All reviews

(87)

36 reviews in the last 12 months

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Rated 4 out of 5 stars

Amazing Service

The present for my niece in Hong Kong was originally sent to the wrong place by the courier and as soon as I contacted Annie Haak to inform them it had not arrived they were amazing. They did everything they said they would by contacting the courier company and sending out a replacement pair of earrings to my niece which, I am pleased to say have arrived and she loves them.

February 17, 2025
Unprompted review
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Reply from Annie Haak Designs

Thank you for taking time to leave us a review :)

Rated 5 out of 5 stars

The best customer service ever

The best customer service ever. I rang with a question and a real person answered really quick and was super helpful, no automated machine or queue, a real rarity these days. Ordered the ring, came super quick, good price as they had offer on and ring is gorgeous. I have shopped here before and will definitely do again. Highly recommend

February 14, 2025
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Reply from Annie Haak Designs

Many thanks for this lovely review Jane!

Rated 5 out of 5 stars

Repair and restring service.

I sent my broken but precious Annie Haak bracelet stack back to them to be restrung, some of the beads were missing so they were replaced at a very reasonable price. The bracelets are now back with me and they all look brand new, I am delighted with them.

February 7, 2025
Unprompted review
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Reply from Annie Haak Designs

Dear Deborah, Many thanks for your review, so happy you are pleased with your restrung bracelets. Best regards,Christina

Rated 1 out of 5 stars

Annie Haak bracelets. Not durable.

I have owned four Annie Haak bracelets, which I initially loved. However, each one lasted a maximum of two years before the elastic cord holding them together broke. When this happened, the silver beads scattered and could not be retrieved. Given the high cost of these bracelets, their lack of durability is extremely disappointing.

I would not recommend or purchase these bracelets again. My sister has experienced the same issue with hers. I have chosen not to send them back for repair for two reasons: (1) many of the beads are missing, and (2) the cost of repair is prohibitively high.

Overall, I am very dissatisfied with this product.

January 24, 2025
Unprompted review
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Reply from Annie Haak Designs

Hi Geraldine, I am really sorry to hear that you haven't had a good experience with our products, please contact us at annie@anniehaak.com and we will do our best to rectify the situation. Kind regards, Christina

Rated 5 out of 5 stars

Fabulous Present

Ordered a mini santi bracelet for my daughter. It was beautiful but too big. The exchange for a smaller bracelet was dealt with exceptionally. Superb products with superb customer service. It is the second bracelet purchased by myself & I would certainly purchase more.

January 12, 2025
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Reply from Annie Haak Designs

Hi Susan, Many thanks for taking the time to leave us this wonderful review! Kind regards, Christina

Rated 5 out of 5 stars

Outstanding Service from Annie Haak

Outstanding Service from Annie Haak, fabulous brand with beautiful Jewellery. Had a small issue with a piece that they’ve changed quickly with no quibble. Thank you Martina for your fabulous customer service.

January 20, 2025
Unprompted review
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Reply from Annie Haak Designs

Dear Jason, Thank you ever so much for taking the time to leave us a review, really appreciated. Many thanks, Christina

Rated 5 out of 5 stars

I cannot fault this company..

I cannot fault this company... simply the best corrected my order which was my fault within days and no extra charge x me and my sister buy lots of Annie Haak jewelry and cannot fault them xxxxx

January 11, 2025
Unprompted review
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Reply from Annie Haak Designs

Dear Ms Wigg, Many thanks for your lovely review, we really appreciate it!

Rated 5 out of 5 stars

Beautiful jewelley…

Have brought 7 bracelets now from Annie Haak over a period of 2 years , all bracelets are amazing and still look amazing now , I have just had a bracelet decreased in size as I brought it to big for my mum and Martina who I delt with was amazing from start to finish and now the bracelet fits my mum much better and with no extra charge either . Great customer service . And despite what someone else has put on here , Annie Haak is NO scam , do your research , I’ve even been to the warehouse to collect one of my bracelets and met Martina , so certainly NO scam. Will be buying more bracelets in the near future . Thank you guys

January 8, 2025
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Reply from Annie Haak Designs

Dear Tracy, we are so very grateful for taking the time to leave us this wonderful review! Most importantly we are thrilled that you are happy with your purchases and the services we have provided you with, and that you are one of our loyal customers! Thank you ever so much!

Rated 2 out of 5 stars

Beautiful rings but very poor quality

Beautiful rings but very poor quality. I was gifted two charm rings for Christmas. They looked lovely but already the gold plating has worn off showing the silver underneath. This isn't the quality of gold plating I would expect after only a few wears. These have not been exposed to water, perfume etc.

January 3, 2025
Unprompted review
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Reply from Annie Haak Designs

Dear Francesca, We are sorry to hear that you are not happy with your purchase. As this is not the usual case with our gold plating we would be interested in discussing this with you and understanding more about it. In addition if the rings were bought in December we have guarantee that covers you, so please get in touch with us by emailing annie@anniehaak.com. Many thanks, Christina

Rated 5 out of 5 stars

Highly recommended

Find myself going back again to Annie Haak for gifts this year at Christmas, as they were so well received last year. Also treated myself to a stunning stack bracelet for New Year. As ever, impressed with the customer service, answering quickly when I had a query.

December 18, 2024
Unprompted review
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Reply from Annie Haak Designs

Thank you Nicola for this lovely review, we appreciate it! :)

Rated 5 out of 5 stars

Truly outstanding customer service!

My daughter had a beautiful necklace from Annie Haak a number of years ago which she never took off. After so much time the gold plating was wearing off so I messaged to see if they had any old stock of this necklace that I could purchase as a replacement. I had a reply the same day saying if I sent the necklace back Annie would take it to Bali when she visited their silversmiths and get it re-plated. Because it took a little longer than they expected, They then refunded me completely for the repair and my daughter now has her favourite necklace back and it’s like new.
I have bought lots of jewellery from Annie Haak over the years as we all love it as it’s such beautiful quality, but it’s refreshing to know that the people behind the product are just as fabulous. Truly outstanding customer service.

November 8, 2024
Unprompted review
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Reply from Annie Haak Designs

Dear Jackie, thank you ever so much for this lovely review! We are thrilled that you had a positive experience shopping with us!

Rated 5 out of 5 stars

Sent two bracelets in for a repair and…

Sent two bracelets in for a repair and restring, the customer service team are fantastic as are the repair team, my bracelets arrived back looking so sparkly and new.

November 11, 2024
Unprompted review
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Reply from Annie Haak Designs

Many thanks for leaving us this review and so happy to hear that you are satisfied with your repaired bracelets!

Rated 5 out of 5 stars

Wonderful customer service

I have bought lots of jewellery from Annie Haak over the years and I have never been disappointed! Recently I placed an incorrect order and the customer service could not have been more helpful and efficient correcting my complicated order for me in time for my mums birthday.

November 10, 2024
Unprompted review
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Reply from Annie Haak Designs

Many thanks for this lovely review! :)

Rated 5 out of 5 stars

I absolutely adore the jewellery from…

I absolutely adore the jewellery from Annie Haak’s designs. Each piece is so unique and elegant. You can add personalised engravings too, which is such a lovely touch for any gift.
I’ve was gifted an engraved bracelet for my 40th birthday, which I love.

I have multiple ‘Stacks’ which I wear as one but as they aren’t joined, I often wear 1-2 individual bracelets from the stack depending on the occasion. Multi use :)
I have a lot of the previous silver and turquoise bracelets- as I can’t get enough of them and I create my own stacks with the different pieces too.
Customer service is fantastic, I had a bracelet that I snapped and they fixed it like new.

Personally, I tend to buy mostly bracelet and some necklaces. I prefer the silver rather than gold as it’s 925 (that a personal choice) but a friend of mine where’s the gold and it’s just as lovely.

Sama My Guardian Angel Bracelet Stack - it’s so beautiful and also the Yard of Love Silver Bracelet is also stunning. The ‘last chance’ section is great as you can get some great offers too, especially leading up to Christmas.
There is a discount for key workers and students too!! Fab little touch!!!!

A friend of mine bought all her bridesmaids matching engraved bracelets as a thank you. She got the Treasured Silver Bracelet - Initials & Angel one- such an amazing idea.
There really is something for everyone and even the single individual bracelets are so beautiful and make such a statement.

I love supporting businesses who truly believe in their product and every piece is designed by Annie herself too and they all have meanings -it makes it so much more special than a high street store. If you follow Annie Haak designs on Instagram she makes these amazing personal videos which are great.

Highly recommend.

Nu & Mii section is also great, I have a few rings and necklaces from here although not as much as I do of Annie Haak.They have just done a collaboration with Liv Bentley and before Sophie Haboo.
Beautiful selections.
My cousins in thier 20’s and 30’s also love nu & mii too.

Oh and……all the boxing is lovely and they can wrap too.

October 29, 2024
Unprompted review
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Reply from Annie Haak Designs

Dear Harriet, thank you ever so much for taking the time to leave this amazing review! We are absolutely thrilled with your feedback!

Rated 5 out of 5 stars

Fantastic jewellery

I have been buying Annie's jewellery for many years now and totally love it. I give it as gifts for special occasions and everyone loves it. The designs are fab her jewellery is high quality and doesn't tarnish, I also think it is very well priced. Love her jewellery and the service, its quality, and love wearing it. I never take mine off and it lasts and lasts.

November 9, 2024
Unprompted review
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Reply from Annie Haak Designs

Thank you for taking the time to leave as such a lovely review!

Rated 5 out of 5 stars

Beautiful Jewellery, on Time Delivery

Beautiful Jewellery, Bracelets and Necklaces
Having worn Annie Haak Jewellery for many years, I still find something unique and lovely in there new collections. I am often complimented on the jewellery I am wearing and lots of friends now wear the silver bracelets. Really happy to recommend.

October 9, 2024
Unprompted review
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Reply from Annie Haak Designs

Many thanks for this lovely review!

Rated 1 out of 5 stars

Order not received

This was ordered on 1st November & due to arrive 5th. On the 7th it still has not arrived so I'm raising a refund with the card I paid on. I'd be really careful despite the allegedly "good" reviews, it feels pretty dodgy to me. Not tendon out until the scheduled delivery dats smacks of a scam.

November 7, 2024
Unprompted review
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Reply from Annie Haak Designs

We are so sorry to hear that you haven't had a good experience shopping with us. Our Customer Service Manager has confirmed that she has spoken to you trying to resolve your situation and we are hope that you are happy with the resolution provided. Thank you for your understanding and we truly apologise for the delay of your order.

Rated 5 out of 5 stars

Amazing and fast service

Amazing and fast service. Quick to respond to messages and went out of their way to help me with a query. Highly recommend the products and will be purchasing for myself and as gifts in the future.

November 7, 2024
Unprompted review
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Reply from Annie Haak Designs

Many thanks for taking the time to leave us this lovely review!

Rated 5 out of 5 stars

Would be happy to recommend

I have had many bracelets from this company over the years and never had a problem until just recently where I had an issue with a bracelet that was just over its warranty period. I expected them to not be able to help, but I called and spoke with a lovely lady who was kind enough to still honour the warranty and my bracelet was returned looking brand new. Would be very happy to recommend and I love wearing their jewellery.

September 26, 2024
Unprompted review
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Reply from Annie Haak Designs

Many thanks for this review Kathy, lovely to hear that we were able to help! :)

Rated 5 out of 5 stars

I got given a bracelet from my daughter…

I never do reviews but this deserves one!!
I got given a bracelet from my daughter and unfortunately it broke and thought it would just have to be thrown however I saw that they did a repair service but I didn’t have my receipt so expected to pay. I sent it off and got a call from a lovely lady at Annie Haak, she asked for my daughter’s details and was able to trace the purchase which meant they were happy to fix it free of charge. I received it back today and it looked like new!! So pleased!! Thank you Annie Haak

July 15, 2024
Unprompted review

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