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Annie Maison Reviews 

198
•
TrustScore 2 out of 5

1.8

Home & Garden
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Rated 3 out of 5 stars

Faultless beautiful item ordered however I’m disappointed with the £4 P&P when item simply arrived in a cardboard envelope probably only costing approx 50/60p & actual postage was only £1.97! Just a... See more

Rated 1 out of 5 stars

I have not received my items, no communication whatsoever, I have not received a response to my contacting them either. UPDATE response. Thank you for responding. Further to your reply, i confirm... See more

Company replied

Rated 3 out of 5 stars

Bought a large clock, which unfortunately didn't work due to the hands crossing over and jamming up. I decided to fix this myself by adjusting the hands rather than sending the clock back - a relat... See more

Rated 1 out of 5 stars

Paid for an item via a link to your site on Facebook on 24th Aug . My Bank account has been debited yet I have not received any confirmation email to say you have received my order!!!! Have also emai... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Behind every unique item lies a story from history and our inspiration comes from the idea that every home is individual and the items we choose to fill our homes with should be individual too.

Contact info

1.8

Poor

TrustScore 2 out of 5

198 reviews

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1.8

All reviews

(198)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Very happy with the products

Very happy with the products, speedy dispatch and delivery. I would have given 5 stars but there was a little confusion with the order at the start, but it was resolved very swiftly 😊

December 6, 2018
Unprompted review
Rated 4 out of 5 stars

I ordered the "This is our happy place"…

I ordered the "This is our happy place" wall plaque. The item is of a good quality and the delivery was very quick. I cannot give 5 stars as I found the communication to be very poor. Following the order, I didn't receive an order confirmation email or indeed any email with any information which would have enabled me to track the order. Two emails went unanswered. I was about to phone the company and my credit card provider to cancel the order when the item arrived. I would be unlikely to order again from this company based on this.

November 7, 2018
Unprompted review
Annie Maison logo

Reply from Annie Maison

Hi Justina, we are pleased you like the plaque. We are sorry about the lack of communication that you received our automated emails are set to go out at every stage of the process to keep you updated however you are not the first person to mention this and as a result we are reviewing and upgrading our system this week to ensure that every customer receives regular updates regarding orders. This should be in place before the end of the week. We cannot however control whether or not the emails go directly to your junk inbox so we advise people to check this. We hope you do decide to shop with Annie Maison again as we continue to grow and improve our systems. Thanks again for your purchase.

Rated 5 out of 5 stars

I was really happy when I received my…

I was really happy when I received my beautiful
Lamps( looked more amazing than the photos on the web) Although, one was damaged, due to mishandling of product on route to my place
The manager replaced it straight away! Very professional. I think Anniemaison is a wonderful company to deal with. Very good quality of product & excellent service.
Thank you so much!

November 5, 2018
Unprompted review
Annie Maison logo

Reply from Annie Maison

Thank you Parminder for your review. Customer service is very important to us and as a result of your item being damaged in transit we have invested in our product packaging to reduce damage in transit as much as possible. Thank you for your patience and allowing us the chance to correct the issue.

Rated 5 out of 5 stars

Everything arrived very quickly

Everything arrived very quickly. Was exactly what I was expecting, but the nice surprise was that everything was wrapped. So the gifts I had bought were ready to give out no need to find time to gift wrap them.

October 31, 2018
Unprompted review

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