I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the supp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned ther... See more
Company replied
Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technic... See more
Company replied
As I worked through a camera failure issue with Annke support, they were concise with instructions for trouble shooting. Once trouble shooting was complete they quickly turned the issue over to custom... See more
Company replied
Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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They gave me the answer and how to…
They gave me the answer and how to address issue
November 28, 2025
Unprompted review
Reply from ANNKE
Hi Chuck, thank you so much for your review. We’re glad our team was able to give you the answer you needed. If you ever need more help, we’re always here to support you.
Overall excellent.
Overall excellent.
System is good, value for money and customer support is good.
December 3, 2025
Unprompted review
Reply from ANNKE
Hi, thank you so much for your kind review. We're really glad to hear that you’re happy with the system and our customer support. If you ever need anything, we’re always here to help. Thanks again for choosing ANNKE.
In the past week I ha e reached out to…
In the past week I ha e reached out to the tech support team and they have been very helpful. Their time respond on calling you back is acceptable.
December 2, 2025
Unprompted review
Reply from ANNKE
Hi Emilio, thank you for your review. We’re glad to hear our tech support team has been helpful and that the response time met your expectations. If you ever need more help, we’re always here. Thank you for choosing ANNKE.
The support team was quick to respond
The support team was quick to respond. And thank you to the team that created the online guide, which I used to reach out to the support team.
December 3, 2025
Unprompted review
Reply from ANNKE
Hi Ameer, thank you for your kind review. We’re glad our team was able to respond quickly and that the online guide was helpful for you. If you ever need more assistance, we’re here and happy to help.
Excellent Service
Ava on the Web chat was so helpful & informative.
I made a purchase straightaway.
December 3, 2025
Unprompted review
Reply from ANNKE
Hi, thank you for your great review. We’re really happy to hear that Ava was able to help and that you had a smooth experience. If you need anything in the future, we’re always here to support you.
I am happy now
I am happy now. I bought an eight camera dvr system and it was faulty after 8 months. They told me they would send me a hard drive to repair myself lol. After fighting with customer service for two weeks they understood that I’m not IT and don’t have time and sent a new unit! I told them if they did id write this five star review! So far so good been one week though.. tbc
December 1, 2025
Unprompted review
Reply from ANNKE
Hi Douglas, thank you for sharing your experience. We’re glad to hear that the replacement unit has arrived and that things are working well for you now. If you ever need help in the future, please feel free to reach out. We’re here to support you.
Great Value System - Very Poor Customer Support
So far love the value for money Annke Security System sadly ruined by poor quality customer service - hours waiting on online chat and no telephone support except an answer machine in the UK.
December 1, 2025
Unprompted review
Reply from ANNKE
Hi Jon, thank you for sharing your feedback. We’re glad to hear you’re happy with the value of your ANNKE system, and we’re sorry that your experience with our customer service was not ideal. When the online chat is very busy, we may not be able to reply to everyone in time. But we always follow up by email if a chat is missed. We have seen your missed chat and will follow up with you by email shortly. Our UK phone support is also available on weekdays from 12:00 pm to 1:30 am GMT if you ever need it. If you need anything else, please feel free to let us know.
I quickly recieved the solution to my…
I quickly recieved the solution to my issue and it was resolved immediately. Thank you, again!
November 15, 2025
Unprompted review
Reply from ANNKE
Hi Terry, thank you for your kind review. We're glad to hear your issue was resolved quickly. If you ever need help again, we're always here for you.
My first Annke camera
This was my first time setting up an Annke camera, and naturally, I ran into a few problems. Support helped me via email and remote connection via TeamViewer.
Now my experience of using it begins, the premises are good
November 28, 2025
Unprompted review
Reply from ANNKE
Hi Enzo, thank you for sharing your experience. We're glad our team could help you get everything set up and running. We hope you enjoy using your camera, and if you ever need support again, we're here for you.
Reply from ANNKE
Hi Kevin, thank you for your review. We're glad to hear you had a quick and positive experience with us. If you need any help in the future, we're always here.
INVOICES
We are waiting fotr you envy the invoices that we haven't received
November 28, 2025
Unprompted review
Reply from ANNKE
Hi, Anna, thanks for your feedback. We're sorry to hear you haven't received your invoices yet. Please contact us at support@annke.com with your order details, and we will resend the invoices right away. We're here to help.
Very happy with my ANNKE doorbell
Very happy with my ANNKE doorbell. Had a few issues at first with setting it up. ANNKE support were great. Got the technical support team on it right away. I managed to sort it myself but I was very happy with the quick response.
November 21, 2025
Unprompted review
Reply from ANNKE
Hi, thank you so much for your kind review. We're really glad to hear that you’re enjoying your ANNKE doorbell and that our team was able to respond quickly when you needed help. If you ever have any other questions or need support in the future, we’re always here for you.
Absolutely the worst cctv systems i…
Absolutely the worst cctv systems i have installed the time slips on all of them i have to regulary re adjust the times manually at each install then theres the app that looses adresses so you have to re add it then delete it once it finds it reboot the dvr then re add that problem is on every install. Ive tried to contact annke and they ignore you then later will send a email pretending you missed their reply. Honestly i wouldnt even give them 1 star on anything
November 27, 2025
Unprompted review
Reply from ANNKE
Hi John, thank you for taking the time to share your feedback, and we are truly sorry to hear about the difficulties you’ve experienced with your ANNKE system. This is certainly not the experience we want for our customers. We take concerns about time synchronization, app connectivity, and communication very seriously. After carefully checking our records, we were unable to locate any recent messages from you at our official support address support@annke.com. It’s possible that your previous message did not reach us, and we sincerely apologize if this caused frustration. To assist you promptly, could you please contact us again at support@annke.com? Our team will prioritize your case and help resolve the time-slip and app issues as quickly as possible. We appreciate your feedback and will do our best to turn this experience around for you.
Patience! and GREAT customer service!
So let me start this by saying I an not the person you go to for ANYTHING that is involved with technology, I admit it is NOT my thing. It took me several tries to get things correct. The wonderful "Echo" (my support victim, umm person) did a GREAT job and was so very patient with me as I struggled thru resetting my cameras. To be honest it took from Nov 8 thru 23rd for me to get this done because of my work and weekends. This system is several years old (2021) and I love it!
I Love how they did not treat me like the tech illiterate I am. They deserve awards for this one, they had to send me new codes several times. BUT we prevailed and everything is working as it should (unless I screw something else up).
Annke was wonderful to work with and the product is great.
November 8, 2025
Unprompted review
Reply from ANNKE
Hi Marnie , thank you so much for sharing your experience! We're truly glad to hear that Echo’s patience and support helped you get everything back up and running. 😊We’re delighted that your 2021 system is still serving you well, and we’re always here if you need anything in the future. Wishing you a wonderful day!
Fast response and they thow in a free…
Fast response and they thow in a free gift ! Thank you.
November 25, 2025
Unprompted review
Reply from ANNKE
Hi Chi,thank you for your kind feedback! We're glad our quick support and small gift made your experience even better. 😊 We truly appreciate your support and wish you a great day!
Great customer service
I bought a DVR and 6 cameras from Annke. Got everything setup and was very pleased till the first rain. I had one bad camera (got water in it). I messaged Annke customer service and they replaced it immediately.
November 1, 2025
Unprompted review
Reply from ANNKE
Hi Derek,thank you so much for sharing your experience! We're glad to hear everything was working well and that our team could quickly replace the camera after the rain issue. 😊 We appreciate your trust in ANNKE and are always here to help whenever you need us. Wishing you a wonderful day!
Good support
Good support, a little difficult to wait up to 2 days for a response between emails. The support was helpful and actually got my 16 channel cameras up after about 10 days of emailing support
November 9, 2025
Unprompted review
Reply from ANNKE
Hi Pete, thank you for your feedback! We're glad to hear our support team was able to help get your 16-channel system up and running. 😊 We’re sorry for the wait times between emails and truly appreciate your patience throughout the process. We'll try our best to improve this in the future. Wishing you a great day!
Great Camera and very responsive Customer Services
Great Camera and very responsive customer service. I needed some paperwork and it was sent through promptly and professionally. I have already bought a second camera for another location.
November 18, 2025
Unprompted review
Reply from ANNKE
Hi Llanwern, thank you so much for your wonderful feedback! We're delighted to hear you’re enjoying the camera and that our team could provide the paperwork quickly and professionally. We truly appreciate your trust and your second purchase. Have a fantastic day!
Had a problem setting up nvr and…
Had a problem setting up nvr and cameras got sorted over email took a couple of days because of the time difference but it was sorted Sent some photos and the problem was seen so settings were sent over to fix the issue all good now
November 18, 2025
Unprompted review
Reply from ANNKE
Hi Jimmy, thank you for your feedback! We’re glad the issue was resolved, and we appreciate your patience with the time difference. If you ever need more help, we’re always here. Have a great day!
BRILLIANT SUPPORT
Supplying an excellent product, but the customer has the knowledge of being able to access technical aid quickly should it be needed,
November 14, 2025
Unprompted review
Reply from ANNKE
Hi MR JOHN BARTRAM, thank you so much for your kind words! We’re glad to hear that you’re happy with the product and feel confident knowing our technical support is available whenever you need it. We’re always here to help. 😊
Wishing you a fantastic day!
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