I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the supp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned ther... See more
Company replied
Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technic... See more
Company replied
As I worked through a camera failure issue with Annke support, they were concise with instructions for trouble shooting. Once trouble shooting was complete they quickly turned the issue over to custom... See more
Company replied
Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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friendly and resolved the issue quickly
The customer support person was friendly and resolved the issue quickly
December 25, 2025
Unprompted review
Reply from ANNKE
Hi Zephyr, thank you for your feedback! We’re glad to hear our support team was friendly and resolved the issue quickly. Have a great day! 😊
Customer service were quick to respond…
Customer service were quick to respond to my query and Joy was brilliant, she was very knowledgeable and had answers to all my questions which has solved lots of my problems.
Thank you,
Jeff
December 22, 2025
Unprompted review
Reply from ANNKE
Hi Jeff, thank you so much for your kind feedback, Jeff! We’re glad to hear Joy was able to help and resolve your questions. Wishing you a great day! 😊
Excellent
I had prompt, thoughtful and accurate replies to my query. The issue was resolved quickly. What more could you want? I was very impressed, thank you Laurel.
December 23, 2025
Unprompted review
Reply from ANNKE
Hi Brett,thank you so much for your kind words! We’re delighted to hear everything was resolved quickly and that Laurel could assist you so well. Wishing you a wonderful day! 😊
Reply from ANNKE
Hi Stuart, thank you for your feedback! We’re glad you’re satisfied, and we’ll continue working to make our products and service even better. Have a great day! 😊
DVR locked after change of WiFi and…
DVR locked after change of WiFi and forgotten password. Annke support followed patiently with hiccups on my side. Resolved just prior to remote assistance
December 18, 2025
Unprompted review
Reply from ANNKE
Hi Mr Jonathon,thank you for sharing your experience! We’re glad our team could patiently assist and help get everything resolved. Wishing you a great day 😊
The tech support is great
The tech support is great.
They followed up, even when I didn't. They gave me the right answers. I remember at one point (before this latest situation) I allowed them to remote in, something I very rarely do as I'm an IT guy. They were respectful of my privacy and fixed the issue. So yes, I recommend them.
December 21, 2025
Unprompted review
Reply from ANNKE
Hi Russell,thank you for your trust and kind words! We’re glad our team could help efficiently and respectfully. Have a great day!
Quick response and provided helpful…
Quick response and provided helpful instructions.
December 19, 2025
Unprompted review
Reply from ANNKE
Hi John, thank you for your feedback! We’re happy to hear that our response was quick and the instructions were helpful. Have a great day 😊
Good email communication with the tech…
Good email communication with the tech along with follow ups.
December 17, 2025
Unprompted review
Reply from ANNKE
Hi Rick,thank you for your review! We’re glad to hear that the email communication and follow-ups from our technical team met your expectations. Wishing you a great day 😊
Customer care is excellent
December 18, 2025
Unprompted review
Reply from ANNKE
Hi Michael, thank you very much for your positive feedback. We’re happy to hear that you’re satisfied with our customer care.
Good quality and great support
December 18, 2025
Unprompted review
Reply from ANNKE
Hi Ivaylo, thank you for your kind review. We’re glad to hear you’re happy with the product quality and our support. Your feedback really encourages our team.
First that you answered very quickly
First that you answered very quickly. Secondly you talked to me about it and how I should go about it to find my package. And thirdly you sent me a new package. So the only rating I can give you you is GOODWOOK excellent service and very quick. Thank you very much.. KOSTAS
December 16, 2025
Unprompted review
Reply from ANNKE
Hi, thank you very much for your kind words and positive feedback. We’re really glad to hear that you were satisfied with our response and the solution we provided. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. If you need any help in the future, please feel free to reach out anytime.
Good product with amazing customer service
I ordered a replacement Recorder for my security system and I managed to pick the wrong one that did not work with my cameras.
I contacted customer support who advised me which unit would work with my installed cameras, so I purchased that one and it is working fine now.
Even though it was my error, ANNKE then refunded me the cost of the original order.
My whole experience with ANNKE customer support and their technical department was excellent as they helped me every step of the way.
They obviously read my emails and responded to each problem I had.
Other companies I've dealt with just give standard replies which have no bearing on the problem in hand.
It is so refreshing to get proper support that addresses the actual problem, and this makes me feel like I am a valued customer.
December 12, 2025
Unprompted review
Reply from ANNKE
Hi Rodger, thank you very much for your kind and detailed feedback. We’re glad our team could help you find the correct recorder and resolve the issue smoothly. It truly means a lot to us that you felt supported and valued—this is exactly the experience we strive to provide.
Cameras fixed!
I was shown how to fix my problem and it worked....also I was shown something else new as well. Thanks so much for all your help....it was greatly appreciated! Merry Christmas and Happy New Year!
December 16, 2025
Unprompted review
Reply from ANNKE
Hi, thank you so much for your kind feedback. We’re very happy to hear that the solution worked and that you also found the additional tips helpful. It truly means a lot to us. Wishing you a Merry Christmas and a Happy New Year!
Worst customer service ever
Worst customer service ever!
If I was Annke I would get rid of the absolute useless excuse for customer services!
No answer from all contact, live chat no answer, telephone no answer, email no answer.
After waiting three days for a response, I've cancelled my order because of your lack of any kind of customer service!!
All the fake reviews on here gushing about amazing customer services are lies!!!!
AVOID AVOID AVOID
December 9, 2025
Unprompted review
Reply from ANNKE
Hi Justin, we’re really sorry to hear about your experience, and we understand how frustrating this must feel. Please accept our sincere apologies for the inconvenience caused. Our customer service team has not ignored your request, and we are currently checking your order and messages. One of our agents will contact you as soon as possible to assist with the cancellation and provide an update. Thank you for your patience, and we truly appreciate the opportunity to resolve this for you.
Great after sales support good products
Great after sales support good products
December 8, 2025
Unprompted review
Reply from ANNKE
Hi BRENT, thank you very much for your kind feedback. We’re really happy to hear that you’re satisfied with our products and after-sales support.
Helpful advice
It enabled me to turn off the white light on my camera.
December 4, 2025
Unprompted review
Reply from ANNKE
Hi Rowland,thanks for your feedback! We're glad the solution helped you turn off the white light on your camera. If you ever need further assistance, we're here to help. Have a nice day😊
I have never used ANNKE kit before, but now I love it.
I have never used ANNKE kit before so this was a bit of a risk, but I have no regrets.
My NVR search was narrowed down to Reolink and ANNKE and it was decided on image quality. ANNKE cameras are excellent. They were very easy to set-up with the 8 channel NVR and I have also been very impressed with the responsiveness of their technical support. All my queries were answered, each reply would take few hours due to time difference, but they would always reply.
I would not hesitate to recommend their kit to anyone.
The only disappointment was a lack of native HTML5 streaming option from a remote web browser.
It is still necessary to install a browser plugin with unsigned .exe file to be able to stream the NVR or camera image.
Hikvision has already adopted HTML5 so I hope that ANNKE will soon update their firmware to include it as well.
For now, I have been able to work around it by creating a custom application using go2rtc to display multiple streams on one webpage.
December 8, 2025
Unprompted review
Reply from ANNKE
Hi Tomasz, thank you so much for sharing such a detailed and thoughtful review! We're delighted to hear that you’re happy with the image quality, the easy setup, and the responsiveness of our technical support — it truly means a lot to us.
We also appreciate your constructive feedback regarding HTML5 streaming. You’re absolutely right that a native HTML5 solution would make remote access smoother, and your suggestion has been passed along to our product team as we continue improving our firmware.
Thank you again for choosing ANNKE and for recommending us — we’re grateful for your trust. Wishing you a wonderful day! 😊
Excellent customer service from annke
Excellent customer service from annke
December 10, 2025
Unprompted review
Reply from ANNKE
Hi John, thank you so much for your kind words! We're thrilled to know you had an excellent experience with our customer service. Wishing you a wonderful day! 😊
Having accidentally disposed of my…
Having accidentally disposed of my security camera DVR,I purchased a new ANNKE one as advised by ANNKE tech. After installation, I couldn't see images through any of the originally installed cameras. An email to ANNKE resulted in a extremely helpful fault finding list that had me up and running in no time. The service was outstanding irrespective that I didn't purchase through ANNKE direct. Great customer focus.
Bill
December 8, 2025
Unprompted review
Reply from ANNKE
Hi Bill,Thank you so much for your kind feedback — we’re really glad the troubleshooting helped and that everything is working well again. We’re always here if you need anything! Have a wonderful day!😊
Tips and assistance provided by Joy to…
Tips and assistance provided by Joy to resolve my issue has been very helpful . Joy had been in constant communication with me providing assistance and support. Thanks so much Joy . Much appreciated
December 3, 2025
Unprompted review
Reply from ANNKE
Hi Fayyaz,thank you so much for sharing your experience! We're really glad to hear that Joy’s guidance and consistent support were helpful in resolving your issue. She’ll be delighted to know her efforts made a difference.Wishing you a wonderful day! 😊
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