ANNKE Reviews 3,412

The first Annke camera (2023) I bought is a good quality one. I ordered recently another one, order pending.
I have special needs (port forwarding etc) and the software setup was not so user firendly for me, but I think it's ok for standard needs, and you have access to many parameters if required. The support service is very friendly, quick, and efficient (direct chat on the Annke website, mail ...).

Great products and great customer service. They quickly responded and provided solutions and clear instructions. Thanks

no real dislikes i am new to product so currently testing and comparing to other products.
cameras are complicated to configure from other POE systems analog systems have limited capability compared to other systems

Products:
Products are actually very nice quality mostly and I would describe as premium retail, leaning heavily on rebranded and sometimes cost reduced versions of existing HW from Hikvision, a well regarded commercial supplier that is less accessible to the retail customers and often a bit too expensive for a home user.

Usability:
Not always clear/consistent instructions and can be a barrier to new users. If you have some experience and are not put off by things that don't work out of the box then then you might not struggle but it really depends on which product you are working with. For instance - yte NVR (in my case model N88PCH) is not straightforward but actually an excellent piece of kit with many features and very reliable but again, not for unacquainted. The PoE cams are real great, the images superb and the build quality is impressive for the cost-point. I have a mix of metal and plastic case models but not had issues with any of them. They just work, hot or cold outdoors.
Software:
This is one area where the confusion can occur. There are several SW options to access your NVR or your camera direct. SADP software (PC windows) is really not very user friendly and wuld put a new user off. The Annke Vision PC software is more comprehensive but quite complicated, though basic features can just be used. The matching iOS Annke Vision SW works well and as long as you are OK with setting up IP addresses and even using a VPN on your phone then you can use the syste remotely without having to use Annke's own servers. There are privacy concerns with this system so I prefer to use my own VPN access to my home network to access the cams. Again, not a simple setup.
Customer Service:
This I think is where I have been the most impressed. There is a chat option (not used that) but the email support is very helpful and the depth of knowledge and willingness to drive resolution of any issues as quite technical level is impressive. Timezones means this can take a few days to sort if messages are being shared back and forth but attitude is 100%. The Annke customer service is clearly aimed at being top notch so no complaints there.
Conclusion:
Overall, for a newby I would probably not recommend an NVR and cam system unless you have access to someone who kows about networking/I.T. in general or don't mind some time and self-learning. But for the small simple Annke indoor PTZ security cams (not compatible with NVRs) with the iOS app - super easy setup and mine has been working for some years now. Just be aware that this forces use of external servers so if you are uncomfortable about privacy then best to avoid. Pretty much ALL indoor app based cams are server linked, even RING types..it is a matter of privacy and choice; just know what you are buying.

The issue I had was solved by support. Great job

In addition to working with other ANNKE technicians over the phone on this matter, ANNKE Technical Support Representative & Security. Made Pro "Joy", worked diligently to help resolve our "DW81KT" DVR issue quickly. Everyone, particularly "Joy", acted in the best interest of "we" the customer & exemplified the best in ANNKE technical support. So very much appreciated for Joy & everyone's efforts on this matter!

Great timely support, helped me resolve the issue. Love this brand of cameras and the ongoing support they provide. Highly recommend!

Huge firmware issue effecting systems. Contacted support, they understood problem and were very helpful to submit request to fix bug and issue new firmware. Thank you!

Customer service and support teams are top notch

Had a problem with my dvr DW81KT system email/ telephone customer service system all back up and working now thank you great company

Echo has been a great support in resolving the issues with my Annke Vision App and has been diligent in following up regularly until the problem was resolved. Excellent customer service! Thank you!

Always quick and competent support. That is really good!

absolutely superb company. after sales service is the best i’ve ever experienced…the have jumped through hoops too sort problem out and debt a new camera straight w ….fantastic customer service 10/10

Thank u very muc

A quick and polite service, helpful and responsive when you have a problem. They have a vast range of products.

Ordered two to sets of 16 cameras and recorders. Unfortunately only one recorder arrived. Great assistance from the customer care team especially Megean who promptly arranged dispatch of the missing unit. So far one system is up and running and the quality of the cameras/recordings is excellent. Great value for money and a great company to deal with
Would highly recommend

Really well supportive Ava did a great job thank you so much give her a 10 out of 10

Ecko was very polite, informed & helpful with my request.
Unfortunately we couldn't remedy the problem YET but I am one step closer