I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the supp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned ther... See more
Company replied
Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technic... See more
Company replied
As I worked through a camera failure issue with Annke support, they were concise with instructions for trouble shooting. Once trouble shooting was complete they quickly turned the issue over to custom... See more
Company replied
Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service to some good equipment
after a bit of a shaky start with trying to resolve my issue it was finally solved very easily. The great thing about Annke is that they actually have a fully functioning support team ready to serve you. The quality of their cameras is superb too.
January 23, 2026
Unprompted review
Reply from ANNKE
Hi Alan, thank you for your kind feedback. We’re glad everything was resolved and appreciate your support.
Overall a good service
January 19, 2026
Unprompted review
Reply from ANNKE
Hi Roland, thank you for your feedback. We’re happy to hear that you’re satisfied with our service. If you ever need any help, please don’t hesitate to contact us.
Very helpful and was able to help me…
Very helpful and was able to help me resolve my issue
January 6, 2026
Unprompted review
Reply from ANNKE
Hi Andrew, thank you very much for your kind feedback. We’re glad to hear that our team was able to help resolve your issue. If you need any further assistance in the future, please feel free to reach out. We’re always happy to help.
Great CCTV/NVR system at a reasonable price
Item competitively priced and CCTV/NVR was very easy to set up. Customer support was readily available for any queries and provided timely assistance.
January 12, 2026
Unprompted review
Reply from ANNKE
Hi Darren,thank you for your review! We’re glad to hear you found the product competitively priced, easy to set up, and that our support team was readily available to help. Have a wonderful day! 😊
Incompatible order by myself, returned
I had one of these annke cctv system for 10 years and it's still going so I never needed to contact customer services.i purchased a new one for my new house and didn't realise the cameras and the controller box were not compatible.i returned all the items for a full refund and purchased another system from them which was compatible.the support team and customer service was excellent throughout the whole process.
December 28, 2025
Unprompted review
Reply from ANNKE
Hi David,thank you for sharing your experience! We’re delighted to hear your ANNKE system served you well for so many years, and that our support team was able to assist smoothly with the return and replacement for your new home. Wishing you a great day! 😊
Helpful and fast answers.
Answers come quickly and well explained. Nice, polite mails with very well described solutions. Thank you very much!!
January 16, 2026
Unprompted review
Reply from ANNKE
Hi Stefan,thank you so much for your kind feedback! We’re happy to hear our replies were quick, clear, and helpful. Wishing you a wonderful day! 😊
Great products
Great products and quick response from customer service.
January 12, 2026
Unprompted review
Reply from ANNKE
Hi Clay,thank you for your review! We’re glad you’re happy with our products and the quick response from our customer service team. Have a great day! 😊
I needed help with set up getting…
I needed help with set up getting system to record the support group got right back with me help wouldn't have been able to figure it out without them thanks
January 12, 2026
Unprompted review
Reply from ANNKE
Hi Steve,thank you for your feedback! We’re glad our support team could get back to you quickly and help you set up the recording. Happy to hear everything is working now—have a great day! 😊
Good products and support
Very pleased with product and support from the customer care to help add a new camera to an older analogue DVR.
January 14, 2026
Unprompted review
Reply from ANNKE
Hi Angelos, thank you for your feedback! We’re glad to hear you’re pleased with both the product and our customer support . Have a great day! 😊
problem solved very quickly
Due to the hour difference between Europe and Asia, communication via email and later via WhatsApp went very smoothly, the problem was solved within 24-48 hours :)
January 15, 2026
Unprompted review
Reply from ANNKE
Hi, thank you very much for your kind feedback. We’re glad to hear that the communication went smoothly and that your issue was resolved quickly. Your support truly means a lot to us.
I bought their two camera CCTV system
I bought their two camera CCTV system. It is excellent in every way.
January 15, 2026
Unprompted review
Reply from ANNKE
Hi Stewart, thank you for your great feedback. We’re glad to hear that you’re happy with the two-camera CCTV system and that it meets your expectations. Your support truly means a lot to us.
the support of ANNKE is very good and very fast
the support of ANNKE is very good and very fast
January 14, 2026
Unprompted review
Reply from ANNKE
Hi Andreas, thank you very much for your positive feedback. We’re happy to hear that you’re satisfied with our support and response speed. Your encouragement means a lot to us.
Admin Password Reset
The password was forgotten, playback became impossible. Playback is important to us in at the school. Technician said to buy a new DVR but customer care helped with secure code. With the code, we were able to reset the password and change it to pattern. Thank you Customer care agent Jane.
January 14, 2026
Unprompted review
Reply from ANNKE
Hi, thank you for sharing your experience with us. We’re glad our customer care team was able to help you reset the password and restore playback successfully. We’ll also be happy to pass your kind words to Jane. If you need any further assistance, please feel free to contact us anytime.
Reply from ANNKE
Hi Tom,thank you so much for your kind feedback. We’re really glad to hear that you found our support helpful. If you ever need any assistance in the future, please feel free to reach out.
Fast and expert knowledge I'd solving…
Fast and expert knowledge I'd solving my problem
January 11, 2026
Unprompted review
Reply from ANNKE
Hi,thank you for your kind review. We’re glad to hear that our team could help you quickly and resolve your issue with professional knowledge. We truly appreciate your support.
Quality products and super support
Quality products and super support, Thank you
January 12, 2026
Unprompted review
Reply from ANNKE
Hi Majed, thank you very much for your kind words and support. We’re really glad to hear you’re happy with both the product and our service. If you need any help in the future, please feel free to reach out anytime.
Clear info provided to resolve…
Clear info provided to resolve difficulty
January 11, 2026
Unprompted review
Reply from ANNKE
Hi Chris, thank you very much for your feedback. We’re glad to hear that the information provided was helpful in resolving the issue. If you need any further assistance in the future, please feel free to reach out.
Customer service was outstanding
Customer service was outstanding. Missing part of my order was quickly dispatched and even received extra ethernet cables as apology. Great experience so far , thank you Annke 😊
January 9, 2026
Unprompted review
Reply from ANNKE
Hi Bartosz, thank you very much for your kind words and positive feedback. We’re really glad to hear that our customer service was able to resolve the issue quickly and that you had a great experience with us. Your satisfaction means a lot to our team. If you need any help in the future, please don’t hesitate to contact us.
Never needed the customer service…
Never needed the customer service before luckily, all setups have been straight forward. I have installed 18 Annke DVRs and about 3 of their cameras. I don't have much experience with their cameras so I just ordered the 5mp ptz to see what that will be like. The DVR and annke vision app have been perfect for me. It used to be quite difficult to get email alerts out but with the new systems they have sorted that! I do have a slight issue with the new DVR where when turning on encryption my cameras dont play in the vision app. Turn it off and they are visable immediately in the app. I have contacted customer service for this and will update my review with what kind of response I recieve.
*Update i do get what the reviews are saying now. While I love the products, the delivery is awful. I currently have a camera out for delivery since the 12th with no updates. I have reached out to Annke who have so far said "we are tracking, would you still like this item"
I replied yes, but not heard anything back so have opened a dispute with PayPal currently. Will update .
January 10, 2026
Unprompted review
Reply from ANNKE
Hi, thank you very much for sharing your experience and for your long-term support of ANNKE. Regarding the issue where cameras do not play in the app after enabling encryption, our technical support team will be happy to check this in detail and help identify the cause. Thank you for already reaching out to customer service — we’ll do our best to provide a clear and helpful solution. We also appreciate your feedback on the improvements to email alerts and are glad to hear the newer systems are working better for you. Thank you again for your feedback. We look forward to assisting you further.
Great company seems to be getting…
Great company seems to be getting better service is always great, after care is also great after having a system for years now, never say can’t help your out of warranty. Not sure what happens if box fails after warranty period ends. Just wish I had an update to a slight faulty system from new, was sent extra parts which some seem better than others. Would love to test newer model to compare now as we had a fan air problem that was never sorted and we had to change it our selves to fix the sound problem which we made it almost silent to hear. Did tell you in the past but was never fixed with software.
Forgot to say thought I bought top of range 8mp 4k which thought was best but lacked image quality when zooming in, and was not happy if I remember when bought showing zooming in on a car number plate this is rubbish can’t do it as it blurbs to much, and at night can’t see number plate at all.
January 9, 2026
Unprompted review
Reply from ANNKE
Hi, thank you very much for your detailed and honest review, and for your long-term support of ANNKE. We truly appreciate it. Regarding the fan noise, this is a hardware-related issue and cannot be resolved through software updates. We understand the inconvenience and appreciate that you shared your experience with us previously. As for the image quality when zooming in on license plates, standard surveillance cameras are not designed for clear license plate recognition, especially at night. If you have any questions or would like us to check your specific situation, please feel free to contact us and share some sample images or videos, and our team will be happy to review them with you. Thank you again for your feedback — it helps us continue to improve our products and service.
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