ANNKE Reviews 3,412

During the TeamViewer remote support Ava was excellent and provided all necessary help. All issues were solved and a excellent level of understanding and knowledge was shown.

The issue with my security camera was resolved quickly and professionally and in an excellent time frame, the Annke consultants were very knowledgeable with there products

Had an issue with installation Annke we're fast to respond to my issues. Great job guys!

Before I buy some products I contacted the support several times. They have very fast response times, gave good information and are very helpful.

This contact have made me choose for this company. Bought several camera's for good price/quality, fast delivery.

Very helpfull support given by Annke. Several communications where needed but always with correct information and help. The issue was solved at the end and it was even possible to make a video call if needed to look for a solution.

Customer Service was awesome they made it really easy for me to fix my recording thank you

Immediate, very polite and quick solution to an issue I had, amazing organization and professionalism!

The lady called AVA was great, she answered all my questions, features, specs, tech and gave great assurity to me that this companys products are fit for purpose and simple and easy to install

Quick response.

Good translation into German.
Friendly and helpful Support.

From your reply with the updated selections of cameras, one of which I have ordered I am very satisfied with your response!

Thank you for the time and patience! would gladly recommend ANNKE to anyone, Great help and friendly service!!

Had a problem with the loss of my password. I was dealing with Kyle and his patience, support and excellent communication and professionalism got me up and running in no time.
Annke is my number one choice customer service is really above and beyond. Excellent

Well let me start by saying I was completely wrong about Annke Camera Systems! The 2nd camera system was purchased for the NM house and I was not as impressed with the first one. After I installed the cameras the set up was very easy and everything worked well for a few years until my neighbor got out of prison. Seems like the only thing he learned in 16 years was to become more of a criminal mastermind that was learning technology, but for the wrong reasons.
In November or 2025 I officially got my proof
That the neighbor had mirrored my tv and he was able to see everything I was looking at, camera system, you tube, movies, bank accounts including the cameras system.
He mirrored the TVs that is how, not because of a weak security system it was because he had access to the tv and got everything down by site. He hacked my system and I was terrified that I could not get access to the camera system again.

After calling back in Nov2025 and explaining such a Crazy and Dangerous situation and having to jump through Several Security hoops of questions to verify that I was the co owner the support team helped me through a period of an hour to minutes here and there and more hours just before the new year by walking me through the process and responding to my emails.

Every single Representative in Customer Service has been very knowledgeable and helpful. They have been concerned about my family’s safety and the protection to not be a victim of a crime and to have some peace of mind when I am traveling.

Having to send videos to support to get an unbiased opinion has been a breath of relief. Why because my neighbor has attempted to use a WiFi jammer and pointed red and green lasers at my camera to damage them. But because it’s Hard wired and analog he is unable to stop my system. He is even using High Frequency devices to intercept or remotely control my system but has been unsuccessful since the system is hard wired to the router!

Thank you Customer Service Team to each one of you for your time.

I only wished that they had 24 hr monitoring service.

Just this week I received a 16 channel camera system. I’m still working out the details of my preference settings. I’m adding new cameras and getting support has been a huge help also as they let me know if it’s compatible with the system.

Overall I am very satisfied with the optimal customer service experience each time I’m in contact with them.

I highly recommend Annke camera system to anyone needing a Home Secretary camera system without the monitoring expenses.

It's such a relief to get kind, patient, professional and effective customer service assistance when it comes to techy types of issues with devices. I am very happy with the call-backs, the follow up and the wonderful customer service that Annke has provided me since purchasing their camera system.

I started by having a problem with the camera resolution on my new cameras , I contacted Annke support for a solution of the problem, after giving them the Firmware version of my DVR they informed me that my DVR Firmware could not be updated as it was to old, so the only way to get 3K for my new cameras was to purchase a newer DVR which I have done.
Excellent service fron Annke support agents and Annke shop.

QUICK, EFFECTIVE AND NICE SERVICE.

Technical team was able resolve my issue very quickly.

I opened maybe 3 tickets with ANNKE support till now and every time they are very helpful and responsive.

Annke product (Model:DW81KT) which I purchased is easy to setup. It output clear picture quality and effective monitoring options (local and remote via mobile phone app).

Recently, I encountered image dropout and contacted Annke customer service for assistance. Annke customer service agent (Todd) was assigned for this ticket. He is knowledgeable, helpful and easy to deal with. A faulty power supply unit to the camera was the cause of the issue. This faulty power supply unit was from my previous security product (COCOON). Replacing with a new power supply unit fix the issue.

Overall, I am happy with the product performance and their customer service.

Keep up the good work Annke.