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Ann Taylor Reviews 151

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TrustScore 1.5 out of 5

1.4

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with their orders, frequently encountering issues such as items being stuck in "processing" for extended periods, missing items, or receiving incorrect products. Customers also reported significant frustration with customer service, citing long hold times, unhelpful representatives, and difficulties in reaching anyone for support. Some people were also dissatisfied with the response times and the inability to contact the company effectively, with emails and chat options often going unanswered. However, a few customers mentioned that the quality of the garments and materials was excellent, appreciating the timeless style and good fit, especially for petite sizes.

What people talk about most

Order

Reviewers mention negative feedback about order experiences. Many customers report issues such as lost or... See more

Product

Users describe ambiguous interactions with product. While some customers praise the excellent quality,... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report extremely long... See more

Response time

Customers had negative experiences with response times. Reviewers consistently report long wait times, with... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report extreme difficulty... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I currently have three orders that have been "processing" for the past two weeks! Tried texting them and got someone with the absolute worst grammar tell me one has shipped, although I have not receiv... See more

Rated 1 out of 5 stars

I am disgusted with Ann Taylor’s customer service. FIrst they sent the wrong item. It wasn’t even from Ann Taylor, but from Ann Taylor loft. Then it’s taken a ridiculous amount of time to get refunded... See more

Rated 1 out of 5 stars

I have been trying to return my international items for 2 weeks. I emailed and asked to raise the return request several times but no one responded. I called their call centre (USA number) 2 times... See more

Rated 1 out of 5 stars

I ordered a $1000 suede coat on Oct 9th that was never submitted to UPS for shipping. I waited until 1pm days after the label was created and have contacted customer service every 2-3 days since then... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Contact info

1.4

Bad

TrustScore 1.5 out of 5

151 reviews

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Rated 5 out of 5 stars

Can't recommend Ann Taylor highly enough

I have shopped at Ann Taylor stores and online for years. I find wonderful clothing for my 3 daughters as well as for myself. Their styles are classic with a modern twist. The quality is always superior and the selection is great. I get emails informing me of their frequent sales and special offers. Their sizing is consistent so I can be confident that my purchases will fit my daughters. Literally 90% of my clothing is from Ann Taylor and Ann Taylor Loft. My girls joke that Ann Taylor is my best friend. I think she just might be!

April 22, 2017
Unprompted review

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