I have had no notification from A Post to inform me of the whereabouts of my parcel - I have had hassle free experience with A Post but this situation has put a stain on this experience. My last up... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team as been so great over the years,but am not just impressed with temu order delivery by an post how can a delivery status written no answer by the door when have been at home all day Pls imp... See more
Company replied
If I’m being honest, this is one of the worst delivery service ever. They said my parcel is out for delivery, the post man came to drop it at a nearest collection point without alerting me or even say... See more
Company replied
Great service if package was delivered, if it's lost it's a nightmare even if package was insured. Customer service needs 60 days to investigate, which is unaceptable, even if they confirm that packag... See more
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Company details
Written by the company
An Post is the state-owned provider of postal services in the Republic of Ireland.
Contact info
O'Connell Street Lower, Dublin 1, Ireland
- www.anpost.com
2.1
Poor
3K reviews
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Great to see a range of services
It’s great to see An Post increasing the services that you can use. The app makes it so easy to navigate.
March 9, 2026
Unprompted review
Reply from An Post
Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying the range of services available and that you find the app easy to navigate. It’s great to know the experience feels smooth and convenient for you.
We really appreciate you taking the time to share this.
Reply from An Post
Thank you for your feedback! We’re delighted to hear you found the application very handy to use. We really appreciate you taking the time to share your experience.
It was so easy to use
It was so easy to use . Very helpful explained every step in application
March 7, 2026
Unprompted review
Reply from An Post
Thank you so much for your lovely feedback! We're delighted to hear that you found the process easy to use and that everything was clearly explained step‑by‑step. It’s great to know the experience felt straightforward and helpful for you.
We really appreciate you taking the time to share this.
How do you mess up this badly?
First, a little context for how bad this issue is. I live in a gated apartment complex with a concierge that has 6 individual builds called 'cores'. When we get deliveries, the drivers tend to leave them in the appropriate core on the ground floor near the elevator.
Across the road, there is another complex with a similar appearance and a very similar name so we all know that mistakes are bound to happen sometimes.
I get that, but our postman goes above and beyond to fail apparently. I got a buzz through on the intercom on Friday and I watch through the camera feed to see him ticking something on a clipboard before leaving the door without delivering anything. We've had this issue before where he goes around the six cores and dumps all the deliveries into one core rather than actually delivering them individually.
This is already a nuisance as my keys don't work for the other buildings. I had to call around our shared Whatsapp group to even get my delivery.
But this time, after he confirmed where I lived and rang the doorbell, he decided to muddle my parcel in with those going to the other building! I wouldn't have a problem with his delivery 'method' if it actually worked and didn't cause trouble, but it's so unbelievably lazy and means I have to take huge time out of my day to even find my parcel! Even more annoyingly, I couldn't message the Whatsapp group even if it WAS in another core because it was a gift for my girlfriend and she is also in the group! I ordered it specifically for a day she wouldn't be in the house but that plan was spoiled by this idiot of a mailman.
What is the point of being a delivery company if you can't do the one thing we're paying for?
March 6, 2026
Unprompted review
Reply from An Post
Hi Enzo, thank you for taking the time to explain what’s been happening, and I’m genuinely very sorry for the repeated difficulties you’ve faced with your deliveries.
You should be able to rely on your parcel being delivered to the correct core within your complex, and the behaviour you’ve described is absolutely not the level of service you should expect.
Thank you again for bringing this to our attention.
Not happy
I ordered a product from amazon and somehow I was informed An Post would be delivering.When out for delivery i stayed in to recieve my package but got a message to say delivery attempted while I was in and no attempt according to my doorbell camera.It took me nearly 45 mins to get through to customer service and was told they had an issue with finishing the run.Being dishonest about the status of one's order is not right.Customers have a life too.Never had an issue like this before with amazons own service.
March 6, 2026
Unprompted review
Reply from An Post
Hi James, we are very sorry for the frustration caused by this incident. We completely understand the confusion that scan can cause, and how inconvenient it is to rely on customer service to provide you with a clear update.
We will ensure this feedback is passed along to the relevant teams, and thank you again for sharing this experience with us.
If I’m being honest
If I’m being honest, this is one of the worst delivery service ever. They said my parcel is out for delivery, the post man came to drop it at a nearest collection point without alerting me or even saying it’s ready for collection what so ever, I had to go out and get it myself . Absolutely bad behaviour from the post man
March 6, 2026
Unprompted review
Reply from An Post
Hi there, thank you for sharing your experience, and I’m very sorry to hear what happened.
Your parcel should not be redirected to a collection point without any notification, and you should always be made aware when an item is ready for collection. I understand how frustrating this must have been.
We have requested further information to allow us to assist further and ensure this is resolved.
Best Postman in the country.
Best Postman in the country.
Feel sorry for all those people having issues with AnPost it must be because we have the best Postman in the country delivering to us. Always goes above and beyond and is very polite.
March 6, 2026
Unprompted review
Reply from An Post
Hi Ben, thank you so much for your lovely feedback.
We’re delighted to hear you’re having such a positive experience and that your postman consistently goes above and beyond. It’s always fantastic to hear when our staff make a real difference, and we’ll be sure to pass your kind words on.
We really appreciate you taking the time to share this, comments like yours mean a lot!
A cretinous company
A cretinous company. Unable to read postage labels and delivery items. Promise after promise of calls back and follow ups and its always radio silence.
March 6, 2026
Unprompted review
Reply from An Post
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your deliveries and with our follow‑up communication. This is absolutely not the level of service we aim to provide, and we understand how frustrating it must be when issues remain unresolved.
We want to investigate this properly so we can understand what happened and put things right. We have requested further information from you so that we can assist you further and look into this in detail.
Once we receive those details, we’ll follow up with the relevant teams to make sure your concerns are addressed and that you receive the service you should expect from us.
An Post has honestly been the worst…
An Post has honestly been the worst delivery experience for me. I live on Cabra Road in Dublin 7, and I have *never* successfully received a parcel at my door, even when I am at home.
Every time I order something online, I pay a €5–€6 delivery fee. Yet instead of actually delivering the parcel, the An Post delivery person leaves a letter and I have to travel 1–2 km to the depot to collect it myself??
What makes it more frustrating is that they have our phone numbers for delivery, but they never call. There’s also a doorbell, yet it’s never rung. I’ve even seen delivery drivers on my street walking up to doors with pre-filled “missed delivery” letters, not even attempting to carry the parcels or ring the bell.
And the most annoying part? After I go to the depot and collect the parcel myself, I get an email saying: “We have successfully delivered your item.”
It’s incredibly frustrating to pay for a delivery service that simply doesn’t attempt to deliver. I just wish the service was more reliable and that genuine delivery attempts were actually made.
March 2, 2026
Unprompted review
Reply from An Post
Thank you for taking the time to share your experience, and we’re very sorry to hear about the difficulties you’ve faced with your deliveries. This is not the level of service we aim to provide, and we completely understand how frustrating it must be to miss deliveries despite being at home, especially when a delivery fee has been paid.
We want to look into this for you and address the issues you’ve described, particularly regarding delivery attempts and notifications. We have requested further information from you so that we can investigate this matter fully and assist you further.
Once we receive those details, we’ll be able to examine what happened and work with our delivery team to ensure this is resolved and does not continue.
Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to make this right.
Reply from An Post
Thank you so much for your review! We're delighted to hear your experience was quick and easy. We really appreciate you taking the time to share your feedback.
Best ot of the worse
Great service and great delivery in hell.
It so simple just give a call or a message to open the door or ask someone else to open it, but no, instead they just throw a latter and then you need go to the other end of the town to collect.
March 5, 2026
Unprompted review
Reply from An Post
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced with your delivery. It’s clear from your comments that the situation fell far short of your expectations, and we understand how inconvenient it is when delivery instructions aren’t followed and you’re left having to collect the item yourself.
To help us look into this properly and address what went wrong, we have requested further information from you through Trustpilot. Once we receive your details, we’ll be able to investigate the issue and assist you further.
Thank you again for bringing this to our attention — we appreciate the opportunity to make this right.
My parcel has been on dilevery 8 days…
My parcel has been on dilevery 8 days now
And i wait in every one of them days because the told me its ut for dilevery
Then its taking back to sorting office because the post man can't seem to get to my address
Don't understand the parcel went back to sorting at half 12 today
It's really bad and annoying when it's not dilevered on the day it should be
Very disappointed 😞
Do the post men only work a half day
February 25, 2026
Unprompted review
Reply from An Post
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the difficulties you’ve experienced with your delivery. We understand how frustrating it must be to wait repeatedly when you’ve been told your parcel is out for delivery, only for it to be returned to the sorting office. This is certainly not the experience we want for our customers.
To help us look into this matter properly, we have requested further information from you through Trustpilot. Once we receive your details, we will investigate what happened with your delivery and work to resolve the issue as quickly as possible.
Thank you again for bringing this to our attention — we’re here to help.
Reply from An Post
Thank you for your great review! We're delighted to hear that you found the process super easy to apply. Your feedback means a lot to us, and we’re glad the experience was straightforward for you.
Thanks again for taking the time to share your thoughts!
My local post office on Glasnevin…
My local post office on Glasnevin Avenue is staffed and led by very professional and friendly people.
March 4, 2026
Unprompted review
Reply from An Post
Thank you so much for your wonderful review. We’re delighted to hear that your local post office on Glasnevin Avenue is staffed by professional and friendly people — it’s great to know the team is making a positive impact. Your feedback is truly appreciated and will be passed along to the staff.
Thanks again for taking the time to share your experience.
Very good thanks
March 3, 2026
Unprompted review
Reply from An Post
Thank you so much for your positive review! We’re delighted to hear that everything was very good. We really appreciate you taking the time to share your feedback, and we’re glad you had a great experience with us.
Fantastic company
Fantastic company. They always deliver my packages promptly and to my door ( not left sitting out in the rain fifty meters away like some courier companies do).
March 2, 2026
Unprompted review
Reply from An Post
Hi Karen, thank you so much for your wonderful feedback! We’re delighted to hear that your packages arrive promptly and are delivered safely to your door. We really appreciate you taking the time to share your experience
Package not delivered after 1 month
Ordered a parcel and paid Express shipping fees on 03.02.26. Sender said it would be delivered in 1-2 working days. Package has still not been delivered as of today 02.03.26, despite numerous chats with customer service. Only today have i been told that it cannot be delivered due to an 'incorrect address' and will be returned to sender. How has it taken a whole month for them to figure that out? Customer service said they would email me with updates and I did not receive a single email from them, I had to chase them for a response.
March 2, 2026
Unprompted review
Reply from An Post
Hi there, we’re truly sorry for the frustration and inconvenience caused by the delay and the lack of clear communication regarding your delivery. This isn’t the experience we want for our customers. We’ve requested further information from you so we can investigate what went wrong and assist you as quickly as possible. Thank you for bringing this to our attention.
I've had two packages that had the same…
I've had two packages that had the same issue I tried contacting them online for web chat with no response ever given to me ,and when I called them their customer service makes me wait and then says we are experiencing higher than normal calls please use our other services and then hangs up on me
March 2, 2026
Unprompted review
Reply from An Post
Hi there, we’re very sorry to hear about the difficulties you’ve experienced with both your packages and in trying to reach our customer service team. This is certainly not the level of support we aim to provide. We’ve requested further information from you so we can look into this as a priority and assist you as quickly as possible. Thank you for bringing it to our attention.
Poor service
This is my fourth day in a row booking a collection for Nespresso pods. Following completion of my order I get a booking reference to say that my collection is booked, however, my post man has not called to collect the bags despite delivering post.
March 2, 2026
Unprompted review
Reply from An Post
Hi there, we are sorry to hear that your nespresso pods were not collected as they should have been. We truly apologise for the frustrations caused by this.
We have requested some further information to enable us to assist you further and ensure this is resolved.
So easy to follow
February 27, 2026
Unprompted review
Reply from An Post
Hi Patricia - we are so glad to hear you find the service easy to follow and wish you many continued success. Thank you!
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