Anthony Quirk and Co Estate Agents Reviews 448

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Melissa and Dan have been absolutely fantastic with my mum and I. Their communication is great without being too pushy and at a sensitive time for mum I didn't want her to be overwhelmed, everyone ha... See more

Rated 5 out of 5 stars

Lexie & Ella were brilliant support, offering as much guidance & information as possible. Both extremely kind, and quick on responses. We viewed the property and had an accepted offer within only... See more

Rated 5 out of 5 stars

We have dealt with Anthony Quirk several times, they are honest and make you feel like you are their only customer. Our first experience with lettings was handled by Nicola Rattenbury this year, she... See more

Rated 5 out of 5 stars

Friendly and helpful staff who go above and beyond to meet your needs. Have had numerous calls and messages with AQ outside working hours which eased the stress of buying and selling. Sold our pr... See more

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Company details

  1. Real Estate Agents

Written by the company

A High performance Estate Agent that strives to add value and exceed expectations of EVERY SINGLE CLIENT. Team AQ believe any agent can sell a property but to 'create' a market whilst achieving a premium selling price for a client is a genuine Science. A network of multiple High Street offices in Essex and a Team of individuals with the same collective promotes us to one of the leading agents in the county. Want the best financial outcome in the quickest time possible? Sounds like a task for The AQ Team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

448 reviews

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Rated 5 out of 5 stars

Best agents in town!!!

We can’t honestly recommend Antony quirks highly enough the team are truly amazing so friendly and massively helpful with any question asked, we brought our house through them 3 years and now we selling through them and hopefully 🙏 if the right property comes up buy from them again 👍 we have definitely made friends for life love you lots guys Charlene and Jamie xx

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Just to say absolutely fantastic…

Just to say absolutely fantastic service all round can’t recommend AQ highly enough! They go above and beyond to make it as easy and stress free as possible! Wouldn’t go anywhere else now
Thank you for all your help and support

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

We have sold and brought through AQ…

We have sold and brought through AQ several times and this is due to there proffesalism and dedication they have a job to do and really do it which is to sell property. However within this business they care so much about there clients and they keep you informed every step of the way. There is nothing hidden and no lies told they are just great we would like to thank them again for the perfect service of selling our house. The house they sold was one we rent out and is not even on the Island but they travelled with no problem. AQ THANK YOU once again
Georgia Rico Ryan Chris Lenny xxxx

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

*******Outstanding 10/10 *****

I was feeling disappointed and felt like I may never get my foot on the property ladder due to the current buying circumstances, that was until I got in touch with Anthony quirk .
The quality of customer service they provide is outstanding it is like being part of a family . Chris and Rico were fantastic , They took the stress away , reassured us and kept us up dated every step of the way . They reply to calls , messages and emails really quickly and will fit things in around you nothing was ever a problem. Being a first time buyer I was clueless but they gave me some invaluable advice . Chris really went the extra mile for us in the end . We will be forget grateful to the Anthony quirk team and if your looking to buy don’t delay give them a call.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you to all of the team at Anthony…

Thank you to all of the team at Anthony Quirk & Co. The guidance and support Chris, Georgia and the team gave to us on the sale of my late Mum's home was given with empathy and sensitivity. Chris listened and understood our thoughts and feelings on the sale and made sure this was reflected in the potential buyers that came to view on the open day. We would recommend their services to anyone needing a professional, reliable, trustworthy, family run, Estate Agents.

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, no lies or hidden agendas, made me feel at ease. Totally trustworthy and impressed so far, kept up to date and no pressure to put my property on the market or to make me feel like waisting their time. Recommend all day long.

January 29, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent move, excellent response times! Wouldn’t recommend anyone else, outstanding work!

January 29, 2022
Unprompted review
Rated 5 out of 5 stars

Chris gave us an experience we will…

Chris gave us an experience we will never forget. The late night updates even after closing. We always thought moving would be difficult but with this kind of service, I won’t hesitate again as long as it’s with Anthony Quirk

January 29, 2022
Unprompted review
Rated 4 out of 5 stars

Thank You so much!

Excellent and informative with the new house! Never been so happy. Thanks Chris and team’ you made the whole process enjoyable couldn’t recommend you highly enough!!

January 29, 2022
Unprompted review
Anthony Quirk and Co Estate Agents logo

Reply from Anthony Quirk and Co Estate Agents

Our pleasure Karla, thankyou for taking the time to write this positive review.

Rated 5 out of 5 stars

First of all we got recommended by our…

First of all we got recommended by our friend who sold through AQ. Great support from Chris and Reece. Updated regularly from our chain and was great to hear the process as it was happening. Couldn’t recommend these guys enough!!!

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

Mr J and CHC

We value the support from the whole Anthony Quirk team and have found them professional and helpful at all times. Thank you Chris for enabling a good working relationship, and particular appreciation to Georgia who always stays calm even when things seem to be falling apart!!

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

Georgia - an asset to the team

We had a slow start with the sale of our property, but once an offer was accepted the service received by the team (mainly Georgia) was fabulous. We were kept in informed every step of the way, with a friendly phone call and explanation of the things we did not understand. Georgia was professional, friendly, highly organised and kept the whole chain together. Thank You

January 27, 2022
Unprompted review
Rated 1 out of 5 stars

Don't be fooled.

Quirk keep asking us to post a review, so here it is!

We didn’t use AQ for our sale we used Poyntz as our mortgage brokeris there but the home we purchased was sold by them. This is our experience.

- The fact we chose Poyntz was held over us & we were constantly reminded how we “didn’t choose them” & we felt penalised

- It became very difficult to view Quirk properties even if we called immediately after the property launch we would not hear for hours/days. They didn’t respect the fact we worked Saturdays which was ironic as the agents did too

- Once when we viewed a AQ property the sellers had already decided to accept an offer from someone who had turned up on the doorstep before the open day but AQ done the open day anyway. This wasn’t fair as we were denied the chance to see it sooner & would have made a similar offer. Rico did not deter us turning up on doorsteps ourselves

- When we viewed our future home with AQ Ryan made it very clear that our offer was about to be accepted but we were outbid at the last second. AQ said there was a “gulf” between these offers. A few weeks later the property appeared on Rightmove with a note saying sold STC. When we rang Quirk’s with concern that it had become available & then sold without our knowledge AQ said it was the same buyer who out-bid us. The buyers told us that in fact AQ had got a new buyer without telling us it was available & the sellers had no idea we were still interested & opted to go with us straight away. They also said there wasn’t a “gulf” between our offer & the offer we were outbid by ; AQ encouraged them to take the other offer even though the chain was longer as it was a chain of AQ properties

- As we turned up at the property to speak to the sellers (who we met before) Rico called my husband a hypocrite

- Once our offer was accepted it took 5 months for the vendors to find an onward purchase which was the end of the chain but AQ asked us for more money stating their clients wanted £370k when it was listed for offers over £340k. Rico saoid to ask our buyers for more money! We slightly increased our offer out of fear they would re-market the property

- Our buyers told us Rico had tried to convince them to not buy our property but to buy an AQ property. This would have disrupted the whole chain & could have jeopardised their clients chances of securing an onward purchase. This was a really upsetting & made us feel AQ were working against us

- Georgia said this was moving “quicker than expected” although we marketed our home in January, sold in March, had our offer accepted in May & the vendors secured their property in October. January completion is not quick even for the vacant probate property at the top of the chain

- On completion day Ryan called at 12:30 to say we had completed & the sellers had until 2pm to hand the keys in. At 2pm we went into AQ to find no estate agents & no keys. Around 3pm the mortgage broker told us Ryan said they were on their way with the keys but they were still loading the van. Anthony suggested we do a direct key transfer but didn't tell their clients. Not a single estate agent nor Georgia was in the office on completion day which was ridiculous; they were 1 1/2 hours late vacating & it was almost impossible for us or our solicitor to get hold of an agent. Rico’s explanation for the late vacate was that “some people have more stuff than others” which is unacceptable when the contract stipulates 2pm & Ryan told us they had until 2pm at the latest. There was no apology or understanding

- All keys should have been handed in Friday 21st by 2pm but we didn’t get the other key until Saturday 22nd at 6pm! No apology or understanding from Rico but he asked us to leave a review! The house was left filthy with a mountain of rubbish & AQ were unfussed

Estate agents are meant to help you buy a home. Quirk have made it extremely difficult to buy our home & that’s the easiest way I can put it. The reason we did not take this further during the process is because we were afraid AQ would line up another buyer for our home.

January 26, 2022
Unprompted review
Anthony Quirk and Co Estate Agents logo

Reply from Anthony Quirk and Co Estate Agents

We were genuinely sorry to hear this feedback and as mentioned previously due to hours of correspondence via phone and countless emails we would of loved for you to take the opportunity to appraise us before posting such a damaging review. The break in service should of undoubtedly been brought to a managers attention leading up to completion day as with the 'can do' attitude of the team alongside the ethos of Chris and Lenny to obsessively monitor and improve service this would of undoubtedly been put right.
Completion day was a kerfuffle admittedly and the true reason for this as mentioned before is a staff member calling in sick late notice whilst Chris and Lenny were on the way to getting married. This being said Chris still found the time on the way to the ceremony to call the office to help the release of keys etc.

Fundamentally we are people pleasers and the poor feedback is just as important to take as the good. We are sincerely sorry you feel let down by our service and we hope the Alcohol and chocolate mountain we hand delivered goes a little way into knowing we are abundantly sincere.
We hope you are enjoying your new home James and Sophie and maybe some day soon we can meet up for a coffee whilst seeing any progress you have made on your beautiful new property.

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