Aon Reviews 716

This should be less than 1 star. I applied for a drawdown 4 months ago sent them a bank statment to ensure they have the correct detail now they say they have sent it but I don't have it but the money has not gone my bank account. I'm desperate for this MONEY I reakon one of their staff has nicked it . Need to see if the pensions ombudsman can help. They don't care about their pensioners and takes them a week to reply to emails. And it looks like they steel your pension funds AVOID AT ALL COST

A profoundly useless insurance. I used Aon over the period of a study and part of a Zoekjaar and it is truly the most regrettable experience. Dealing with Aon insurance is nothing short of humiliating. You will be fighting with them over every little thing and they lack any literacy or grace with dealing with international students. For example, their policy covers country return for family death, but they refused to cover my flight back for reasons that were not very clearly stated in the copy of the paperwork they send you and also, humiliatingly, accused me of lying about my country of origin. My grandparents and parents were immigrants in the country I was born in, so their paperwork was in Chinese instead of English, and Aon had apparently never heard of immigrants before so they somehow concluded that I was lying about my citizenship. But even aside from that, hardly any clinic you go to will understand how this insurance plan works and many of them will turn you away because of this. Their uselessness has resulted in me spending a lot more money with an ER visit because I could not get a new doctor in time that would accept them. Do not do business with them, and if your school tries to convince you to take out insurance with them, do not listen. Run far away from Aon, the bane of my existence, and the bane of yours too, if you do not heed this warning.

I have been requesting numerous times for a CETV surrender valuation on my DB pension since the beginning of October 2023 using the online portal and verbally speaking to AON representatives who each time can't explain the delay, apologise and promise a swift fast track response for which nothing ever materialises.
It is now nearly 6 months down the road and I have given up talking to AON as it is a waste of time.
I am now is the process of using free arbitration via the ombudsman website if still no luck I will be officially raising a complaint with the ombudsman and also be requesting loss of capital investment interest and enquiring to see if my CETV has lost value since the initial request, if so I will be requesting compensation.

I applied to have a pension transferred to Aon from Aegon (a company with the same group) back last September and it has still not happened. I was originally told the the transfer 6 to 8 weeks.

Now Aegon are requesting proof that Aon is registered with HMRC.

On their emaails they state the following:

Aegon Customer Service Team
Aon and Aegon work together with the trustees to manage your benefits in this pension scheme.

5 months after starting with the request I am being forced to have another interview with Pension Wise which cannot happen until April.

Hopefully, the transfer will happen before September 2024.

Do not touch these companies.......

How can they get away with this? Been waiting for 2 months for a reply. It's appalling.

I found their information when I initially signed up, was very clear. It was somewhat costly, but looked comprehensive. When I needed to cancel my trip their online information was solid, their phone service was tremendous, and I got a full refund. They were prompt, clear and helpful. I wish I could use them on solo trips!

I wish I can give less than 1 star

Just want to warn fellow cruisers, I have to cancel our B2B on Harmony on 28th Jan, 2024 and was Insured by RC (AON AFFINITY) due to medical problem,when I filed for claim they refused it, when I wrote to BBB and Texas Insurance Board and Attorney General of Texas, the lead supervisor called on my phone and opened my claim. than this lady Adjuster took over and want my Medical Record from August 2023 till present, I called her and she said they are checking for Pre-existance (Are you serious), I am pretty healthy, God forbid some one has Medical problem and they file for Claim and if you do have pre-existing, just imagine. I take BP bill and if I have a Stroke (God Forbid) and I end up in Hospital in foriegn country, AON will refuse to pay, We have already paid for Insurance for our Cruises from Galveston to Barcelona to Athens to Venice, tomorrow I am going to call AON and cancel my Insurance and ask for refund and go with some reliable insurance maybe ALLIANZ, if I am you I will talk to them and clarify about pre-existance, if you want to tell about my case ( Asif Khan Claim # 900468894) it's okay with me. Cruisers have said good things about ALLIANZ.

I have been requesting a pension quotation since last November and still not heard anything. Spoke to someone on the phone mid January who apologised that they were outside their service level agreements and he would get someone to contact me within the next couple of days. Still waiting ..... Appalling service. I hope my pensions adviser has more luck.

Without doubt the worst and most unprofessional company I've ever had the misfortune to have dealt with. Customer support is non-existent, support phone line is never answered and they rarely respond to emails, and when they do, they don't followup and you have to start the whole process again from the start. When I finally get someone in AON to contact me I'll be moving my pension out of there ASAP. Dreadful.

I had to call back multiple times when I cancelled my current policy with AON. Every time I called back I was told the Cancellation had been sent and everything was good. I would call back every time I received mail from the insurance company regarding my policy that should have been cancelled. It took over TWO MONTHS to actually get the policy cancelled with the insurance company, and in the end because they neglected to actually do their jobs I was charged a late cancellation charge.
I do not recommened using AON, their workers do not care to actually do their job and follow through what the caller asks.
I am happy to have found a new broker and will never use AON again.

Terrible experience trying to get insured with this company. Im so glad I found a better option with insurance com au before it was too late.

I came down with Covid-19 on a European river cruise. It is difficult to imagine a worse performance than what we received from AON/Globus in settling our claim. The terrible service involved: 1- underpayment on our claim by $2,790; 2- never receiving a response to emails and letters we sent disputing the underpayment; 3- and a counter claim by AON that they over paid us by $7,600. More on that at the end of this review.

It took nine months to receive our "final" settlement. That process included one letter AON sent to the wrong address- they had the town name wrong.

It then took ten months, 18 phone calls and eigth letters/emails to win the dispute of an underpayment of $2,790. Some of the letters were responding to requests to resend documents previously sent to them. We never received a written response to any of the specific points we raised. Verbal responses were only in calls we made. Their one response at the end was to say on a complete review of our claim they were making the additional payment of $2,790.

There were two main issues in our dispute. One was AON listed the cost of the river cruise portion of our trip as more than $3,000 less than we paid. No explanation was ever given for that.

The second issue was the number of days of interrupted travel. AON's pactice penalizes people who develop a health problem but cannot get immediate medical care. The first clause under the Trip Interruption section of AON's travel insurance reads "a) Sickness, Accidental Injury of death of You, a Traveling Companion of Family Member which results in medically imposed restrictions as certified by a Physician at the time of Loss preventing Your continued participation in the trip:"

AON interprets this clause as saying its coverage does not start when you become ill; it starts when you are finally able to get an official diagnosis of your illness. So if you cannot get immediate medical care your coverage is reduced. This argument was stated to me by several AON claim examiners. I also talked with a representative from Nationwide Insurance, which underwrites AON, who agreed with that interpretation.

I was place in quarantine on the cruise boat when I had a positive Covid rapid test. There were no medical services available to me while in the boat. Per the above mentions clause AON argued our trip interruption did not start until my infection was confirmed by a clinical laboratory, which was two days later. This despite Austiran health regulations that required quarantine upon having a positive rapid test and staying there until having a negagive PCR test. Be aware AON does not accept a rapid test as evidence of infection, a fact stated to me by several claims examiners.

I eventually noticed another clause in the policy that listed "Quarantined" as a cause of coverage without referencing a medical diagnosis. In my last letter to AON I asked them to specify why, per that clause, our coverage did not start on the first day of my illness. AON did not give an answer to that question. Instead, that was when they sent the check for the underpayment.

As said earlier AON never gave a written response or innitiated a phone call response to any of the issues we raised in letters to the company. I waited two months for AON to respond to my first claim dispute letter. I finally called to learn the status of my case, I was informed an email response had been sent but they entered an incorrect address. The representative corrected the email address and forwarded the document to us. Here is the exact full body of that email. We had never received the checks listed in the email"

"Dear Mr. XXX. During a recent internal audit, it was identified that an overpayment was processed and provided to you under claim number XXXX. The amount of payment made, $7233.83 on 2/9/23 under Trip Interruption and $400 on 10/29;22 under Trip Delay. This sum was in excess of the amount due to you under the terms of the plan you purchased. Accordingly, the overpayment provided to you was in the amount if $7633.83.

We kindly request that you return this overpayment, in the amonut of #7633.83. Please include a copy of this letter with your payment and forward to: [address given]"

If the original email had gone to a valid address it is easy to imagine the recipient would have thought it was a scam aattemept. Calling AON got them to confirm we had never received any of these checks. Also, noone could explain the source of the email, or what was the imputed basis for the overpayment, However, that email was never removed form their case file. For about the next five phone calls the representaive would say "Oh wait, you owe us money." We then had to repeat the process of verifying there was no connection between the mystery email and our case.

AON took care of business efficiently. We'd had a death in the family and after providing the necessary documentation, we were reimbursed the majority of the price of our cruise.

My dad sadly passes away in May and my mum still waiting for her pension. All paperwork sent as requested but chase all time. Last week they promised a phone call to confirm update but nothing. Today I called and said would call tomorrow? Let's see.

Took direct debit out of my partner's account, as confirmed by the bank, but Aon repeately called asking for more money and claiming it hadn't been paid. From a direct debit. SCAM company. Avoid!

Aon stole my money.
I only have a small pot with them, but they refuse to transfer it to my current pension scheme and refuse to communicate. The money's gone.
I am foreign-born, and I believe Aon thinks I am a soft target who will go back overseas and let them steal my tiny pot. Scum, picking on the vulnerable.

Nothing was wrong ! My experience was great with my company

My old BTR-FKI final salary pension has been with AON for the last couple years and I asked about a transfer quote Oct 2021 and was happy to see its valued at £282K. Now I am 55 and able to take my pension I asked again for a quote and to see how much final Salary I could receive. May 2023 I made the call and 2 months and many calls later I was quoted 175K. This has come as a shock and will delay my retirement plans. How could I have lost 107K in such a short time. Today after another call I am none the wiser what has happened and how much my final salary could be. Transfer is not advisable as most people are aware my final salary is protected so just give me the £ number and let me choose it’s my savings. Any advice who I can contact would be appreciated. Martin Lewis’s ?

This is absolutely the worst company possible. It is a scam----pretending to be an insurance company but they have no intention of paying legitimate claims. They keep asking for the same proof of the claim over and over and over again ----even after they acknowledge receipt of the information. It is truly the most frustrating experience possible. My suggestion is DO NOT DO BUSINESS WITH THIS COMPANY and do not do business any company that uses this company for the insurance they offer.