A slight hiccup on first big order. One item ordered was not delivered but when contacted said it was with the courier on its way which turned out to be a lie.as I found out it was out of stock. Would... See more
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I had been seeing Aasom pop up into my FB page, and I was so skeptical thinking it was another of those fake/scam but I browse in their website and found that something I like to buy was cheaper so I... See more
I bought a unit for my kitchen and it was very well packed and numbered.Delivery was quicker than I thought it would be.It did come in 2 separate deliveries tho so that was the only negative.Very soli... See more
Really delighted with this product. So easy to attach and detach my hammock, and sooooo comfortable. Also seems very sturdy. Very good contact from Aosom from order to delivery.
Company details
Written by the company
We are a consumer retail site for Sporting Goods, Pet Supplies, Games and Toys, Health and Beauty, Household Electronics and Garden Furniture. Our website, quick and secure to use, supported by our experienced sales team who are available by phone, email or web-chat to answer any questions. We strive to source and supply products that are a mix of excellent value and high quality, all delivered speedily and safely. We offer: Free IE delivery, 14 day Product Return Policy (T&Cs apply).
Contact info
United Kingdom
- www.aosom.ie
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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They delivered the product when they…
They delivered the product when they said they would. No delays
July 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Discount
You offered a discount via email but the email took a few days to arrive meaning I did not have discount on the day I was ordering item
Also there was quite a delay on delivery
July 28, 2026
Reply from Aosom IE | Online Store
Dear Lorraine,
We're sorry to learn that your experience didn't go as smoothly as it should have.
We understand how disappointing it must have been to receive the promotional email after you'd already placed your order, preventing you from taking advantage of the discount. We also regret that the delivery took longer than expected, adding to your frustration.
Could you please raise your concern with us via email and the relevant team will try their best to assist you further in this regard.
Thank you for sharing your experience with us. Your comments help us identify opportunities to improve both our promotional communications and delivery service. We appreciate your feedback and hope to provide you with a much better experience in the future.
Kind Regards,
After Sale Team
The box arrived with chunks taken out…
The box arrived with chunks taken out and in a terrible state. Delivery was at 2 layers than they said it would be.
August 3, 2026
Reply from Aosom IE | Online Store
Dear CJ,
We're sorry to hear that your order didn't arrive in the condition or within the timeframe you were expecting.
Receiving a parcel with damaged packaging is understandably disappointing, and we appreciate that the delayed delivery only added to your frustration. While we're pleased your order reached you, we regret that the overall experience fell short of expectations.
Thank you for bringing this to our attention. Your comments will help us review both our packaging standards and delivery performance so we can continue improving the service we provide or you can raise your concern with us on our email address and the relevant team will review the issue and assist you further accordingly.
Kind Regards,
After Sale Team
Always satisfied with the items and…
Always satisfied with the items and service from this company.
Deliver on time and quality is good.
Let's you know it's on its way too.
Will use them again.
August 4, 2026
Speedy and professional
I had few orders with Aosom IE, always a pleasure never any troubles.
August 4, 2026
Very promot delivery
July 27, 2026
A great selection and amazing prices…
A great selection and amazing prices made it so easy to shop with Aosom.ie and their super fast free delivery too I will most definitely shop with them again.
July 23, 2026
Excellent service very prompt delivery.
Excellent service very prompt delivery.
Had problems with getting the online payment right but they sorted it out for me with no problems
July 24, 2026
Reply from Aosom IE | Online Store
Dear Roy,
Thank you for taking the time to share your feedback.
We're delighted to hear that our team was able to resolve the issue you experienced with the online payment process quickly and smoothly. Providing prompt and helpful support is always our goal, and we're pleased we could assist you. Your feedback has shared with our relevant team and check from their end just in case of any issue over their side and some times due to some system glitch and issues such issues occur but our Customer Support team will always find there to help you.
We truly appreciate your kind words and your support. We look forward to serving you again in the future.
Kind regards,
After Sale Team
Outsunny Gazebo
On the 17th of July our Gazebo arrived only to find out that the wrong colour had been sent. I immediately called Aosom and Faryal sent an email asking me to provide SKU numbers and photos. Since then, I have had 3 different agents email me asking for the same images that I had already sent. I confirmed a pick up date of the package on the 29th (Yes this is how long it has taken to get to this point and the package is still here). To date they have asked me to provide information already sent to them on that date. Collection was supposed to be today but apparently as they "dont have" the info they requested, I was asked to pick another day. I have now confirmed another date. The stalling tactic is so frustrating as until such time as they receive the parcel, they wont refund me. Very poor customer service as you are dealing with a new person with every email. 2 weeks in and still no resolution.
July 17, 2026
Reply from Aosom IE | Online Store
Dear Shevaughn,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by receiving the incorrect gazebo colour and for the delays you've experienced throughout the resolution process.
We completely understand how disappointing it must have been to repeatedly provide the same information and to have your scheduled collection postponed. This is not the level of service we aim to provide, and we are truly sorry for the lack of continuity in your case.
Please be assured that your feedback has been taken seriously and has been shared with the relevant team for review. We appreciate your patience in confirming another collection date, and we will do our best to ensure the collection proceeds as scheduled. Once the returned parcel reaches our warehouse, we will prioritize processing your refund as quickly as possible.
Thank you for your patience and understanding. We truly value your feedback, as it helps us improve our service and customer experience.
Kind regards,
After Sale Team
Delivery Date currently unknown
I am in need of a chair for a home office and found a reasonably priced one on Aosom on 16th July. I was impressed by the advertised delivery date of 23rd July (7 days later), so went ahead and placed the order. I was happy to see "latest delivery time 23rd July" in the confirmation email.
I received an order-shipped email on 22nd July, with a tracking link showing "Order received / DPD awaiting parcel 2026-07-22 08:10:09" - so far so good.
However, it is now 31st July, and I have been unable to get any date for when this chair will be delivered. The tracking status has not changed- suggesting the courier company has not received the package.
I have emailed four times (24th, 27th, 28th, 29th) and each time a prompt response was received, but no new information was been provided. I would greatly appreciate a response from Aosom with an actual date, and/or a tracking link which shows some activity to give me hope/confidence.
[Edited to reply to the Aosom team response]
Thanks for responding here. You asked me to email you, but I've already done so four times to service(at)aosom.ie. The ticket number is CS135300329281. If you need me to email some different address, please let me know.
July 31, 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Eoghan,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in the delivery of your office chair and for the uncertainty caused by the lack of tracking updates.
We completely understand how disappointing this must be, especially as you placed your order based on the advertised delivery timeframe and have since been unable to receive a clear delivery date. We also appreciate your patience and understand how frustrating it is to receive prompt replies without any meaningful progress or updated information.
Please be assured that your concern has been escalated to our relevant team, who are actively investigating the status of your shipment with the courier. We will provide you with an update, including an expected delivery date or revised tracking information, as soon as we receive confirmation.
There is not sufficient details are mentioned here to find out your order details and assist you further before we require the Order Details. Could you please raise your concern with us via email of call and the relevant team would more than happy to assist you.
Kind regards,
After Sale Team
Great product Quality
Great product Quality, easy to resemble.
Quick delivery and great prices.
July 24, 2026
The quality of the wood was very poor.
The quality of the wood was very poor.
I had to strengthen the structure with my own internal frame.
July 30, 2026
Reply from Aosom IE | Online Store
Dear Kevin,
Thank you for taking the time to share your feedback. We're sorry to hear that the quality of the wood did not meet your expectations. We understand how frustrating it must have been to reinforce the structure with your own internal frame to achieve the stability you needed.
Your comments are important to us, and we have shared your feedback with our product and quality control teams for further review. We sincerely apologize for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
Jahan
Delivery was very quick.
July 23, 2026
Fast delivery and very good quality
Fast delivery and very good quality. The furniture is comfortable and looks great in my garden.
July 29, 2026
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