I made a double payment (my mistake) and hence wanted a refund on one of the payments. APCOA acknowledged my request that day and then just over 3 weeks later a received an email informing me that I... See more
Company replied
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Review summary
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Reviews shaping this summary
Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I... See more
Company replied
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Easy to find
Easy to find. Car park under the vue cinema where we was going.
Paid online no problem
Plenty of spaces
June 29, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Joanne was good enough to sympathise…
Joanne was good enough to sympathise with my issue and is refunding me.
I’m very grateful to her, but it’s taken far too long to resolve.
I’m very happy this issue is finished.
May 16, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback.
We're pleased to hear that Joanne was able to assist you, show understanding for your situation, and arrange your refund. We'll be sure to pass on your kind words to her.
We're sorry to learn that it took longer than expected to resolve the issue and appreciate your patience throughout the process. Thank you again for your feedback, and we're glad we were able to bring the matter to a satisfactory conclusion.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Outstanding Customer Service from Miss Terri McGarvey
I would like to thank Miss Terri McGarvey for the excellent service she provided in resolving a very worrying situation.
Due to ANPR camera misreads, APCOA had incorrectly issued Parking Charges against my vehicle, which unfortunately progressed to Debt Recovery Plus. I received several debt recovery letters threatening court action, which understandably caused considerable concern for my family and me.
Once my complaint reached Miss McGarvey, she took ownership of the matter, carried out a thorough investigation, kept me informed throughout, and identified that the ANPR system had misread my vehicle registration. She cancelled both Parking Charges that I had queried, withdrew the associated debt recovery action, and confirmed that no adverse information had been recorded against me.
What impressed me most was that, during her investigation, she also identified an additional Parking Charge on APCOA's system that had not yet reached me and cancelled that as well. That demonstrated great attention to detail and a genuine commitment to resolving the matter properly.
Although I hope APCOA continues to improve its ANPR system to prevent similar errors from occurring, I cannot fault the professionalism, courtesy and diligence shown by Miss Terri McGarvey. She turned what had been a very stressful experience into a positive outcome, and I am very grateful for her assistance.
May 13, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share such detailed feedback.
We're delighted to hear that Terri McGarvey was able to resolve this matter for you and provide the support and reassurance you needed throughout what we appreciate was a very stressful situation.
It's wonderful to know that Terri took ownership of your case, kept you informed throughout her investigation, and was able to identify and resolve not only the Parking Charges you had raised but also an additional issue before it caused you any further inconvenience. Her professionalism, attention to detail, and commitment to delivering the best possible outcome are qualities we value highly, and we're pleased they made such a positive difference to your experience.
We'll ensure your kind comments are shared with Terri and recognised by her manager. Thank you again for your thoughtful feedback, and we're grateful you took the time to acknowledge the service you received.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Ellie was very helpful sorting out a…
Ellie was very helpful sorting out a ticket which I forgot to pay. Fast and prompt customer service, thank you
July 1, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback.
We're delighted to hear that Ellie was able to help resolve your unpaid ticket quickly and efficiently. Providing fast, helpful, and responsive customer service is something we strive for, so it's wonderful to know Ellie delivered a positive experience.
We'll be sure to pass on your kind words to Ellie.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I spoke with Wayne
I spoke with Wayne. Top man. Sorted everything without any issue. Really good Man.
July 1, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to leave us your feedback.
We're delighted to hear that Wayne was able to sort everything out quickly and without any issues. It's great to know you had such a positive experience, and we'll be sure to pass on your kind words to him.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Had a query on my rapid drop of account…
Had a query on my rapid drop of account Rachel senghore sorted it 1st class
July 1, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to leave us a review.
We're delighted to hear that Rachel was able to resolve your Rapid Drop account query and provide you with first-class service. We'll be sure to pass on your kind feedback to her—it will mean a great deal.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
After dropping off a relative
After dropping off a relative, I completely forgot to pay the drop-off charge within the required time. I only realised on the third day and contacted customer support.
Hannie handled my query and was incredibly helpful. She was very understanding and promptly sent me a link to make the original payment. As a result, the parking charge was cancelled.
I'm so grateful for the excellent customer service. Thank you very much, Hannie.
June 25, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience.
We're delighted to hear that Hannie was able to assist you promptly and help resolve the situation. Providing understanding, efficient, and supportive customer service is what we strive for, and it's wonderful to know Hannie made such a positive difference.
We'll be sure to pass on your kind words and recognition to Hannie
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Very disappointed with the way my case…
Very disappointed with the way my case has been handled. I never received the original Parking Charge Notice or any reminder letters from APCOA. The first communication I received was a £170 debt recovery letter from Debt Recovery Plus.
I had AutoPay set up and genuinely believed that the Stansted Airport drop-off charge had been paid. I received no email, text message, or other notification to inform me that the payment had allegedly failed or been declined. Had I been notified, I would have resolved the issue immediately.
I have already provided evidence and explanations to the company, but despite this, the matter was still passed to debt recovery. Customers should be given a fair opportunity to address any payment issues before additional charges are added and debt collectors become involved.
I hope APCOA reviews its processes to ensure that motorists receive proper notification of payment failures and original PCNs before cases are escalated.
June 30, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from your via Trust Pilot
Please respond to the request as soon as possible.
Kind Regards
APCOA UK
Very bed service
Very bed service. Goes off without solving my account issue.
July 1, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from your via Trust Pilot
Please respond to the request as soon as possible.
Kind Regards
APCOA UK
Easy and stress free entry and exit
Easy and stress free entry and exit. Reg recognised from prebooking.
Street level for pedestrian access is a bit confusing..signage on lift etc not clear.
June 30, 2026
Reply from APCOA UK
Thank you for taking the time to share your feedback.
We're delighted to hear that you found the entry and exit process easy and stress-free, and that the pre-booking and number plate recognition worked smoothly.
We also appreciate your comments about the street-level pedestrian access and signage. Clear wayfinding is important, and we'll pass your feedback on to the relevant team for review as we continue to improve the customer experience.
Thank you again, and we hope to welcome you back soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Car park was clean
Car park was clean, easy to use. Especially with the pre-parking ability
June 25, 2026
Reply from APCOA UK
Thank you for your great feedback!
We're pleased to hear that you found the car park clean and easy to use, and that the pre-booking feature helped make your experience even more convenient.
We appreciate your comments and look forward to welcoming you back again soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Couldn’t find the location
Couldn’t find the location, poor directions, hotel couldn’t assist. All in all disappointing.
June 30, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
If you haven’t already reached out to the Customer Service Team, please reach out to me via tpreviews@apcoa.com
I will be happy to assist you.
Kind Regards
Customer Service Team
APCOA UK
Parking to attend Waterfront
Booked online and ease of parking was good. We were attending our son’s graduation in Waterfront and have used car park before with no issue. Unfortunately on this occasion on return to our vehicle we found it had been damaged on passenger side.
June 29, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Wonderfull service great operater.very…
Wonderfull service great operater.very refreshing galangal many thanks.
June 30, 2026
Unprompted review
Reply from APCOA UK
Thank you so much for your kind words!
We're delighted to hear that you received wonderful service and that our operator made such a positive impression. We'll be sure to pass your lovely feedback on to the team—they'll really appreciate it.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Dropped son off at Heathrow and thought…
Dropped son off at Heathrow and thought I had 7 days to pay the drop off charge, but when I went to pay quickly found out that I didn’t!
Emailed in but didn’t get an answer, in the meantime the fine came so I paid it on a reduced rate as I didn’t want to get to the point of it doubling whilst waiting.
I did get a reply back from Hannie where they explained that there had been a back log and saw that I had indeed sent my email as well as paid the fine. I was given back the difference between the fine and the drop off price which I was extremely happy with. thank you APCOA
Had lovely dealings with Hannie
June 6, 2026
Unprompted review
Reply from APCOA UK
We're sorry for the initial confusion regarding the payment timeframe and for the delay in responding to your email. We understand how frustrating that must have been.
We're pleased that Hannie was able to review your case, explain the situation, and arrange for the difference between the charge and the penalty to be refunded. It's wonderful to hear that their helpful and understanding approach made such a positive difference to your experience.
We'll be sure to pass your kind comments on to Hannie
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Had an issue so used the chat function
Had an issue so used the chat function. An agent called Luke was really helpful. Sorted everything really quickly, after having hours of frustration trying to figure it out myself. Immediately authorised what was needed so all good to go instead of waiting a week.
June 30, 2026
Unprompted review
Reply from APCOA UK
Thank you for your fantastic feedback!
We're delighted to hear that Luke was able to resolve your issue quickly and efficiently after the frustration you experienced trying to sort it yourself. It's great to know that the live chat service and the prompt authorisation helped get everything resolved without any unnecessary delay.
We'll be sure to pass your kind comments on to Luke
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
A car parking company that listens to…
A car parking company that listens to their customers. I had to make an appeal and spoke to Leon in customer service. A top class guy who listened and restored my faith in people. APCOA, look after Leon who does your company proud.
June 30, 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback.
We're delighted to hear that Leon provided you with such a positive customer service experience. Taking the time to listen, understand each situation, and provide helpful support is exactly the standard we strive for, so it's fantastic to know Leon restored your faith in our service.
We'll be sure to pass your kind words on to Leon and recognise the excellent support they provided. Thank you for your recommendation and for taking the time to share your experience.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I have just had an issue resolved by…
I have just had an issue resolved by Leanne who was professional, polite and respectful. I couldn’t have asked for me.
June 30, 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback.
We're delighted to hear that Leanne was able to resolve your issue and that you found her to be professional, polite, and respectful throughout. Providing excellent customer service is very important to us, and it's wonderful to know Leanne made such a positive impression.
We'll be sure to pass your lovely comments on to Leanne, who I'm sure will be delighted to receive your recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
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