I made a double payment (my mistake) and hence wanted a refund on one of the payments. APCOA acknowledged my request that day and then just over 3 weeks later a received an email informing me that I... See more
Company replied
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Review summary
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Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I... See more
Company replied
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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My experience with this car park and…
My experience with this car park and its associated debt recovery partner, DRP, has been extremely poor.
I made a genuine attempt to pay for my parking at the time. Unfortunately, no receipt was issued after the payment attempt, and I remained unaware of any problem until I received correspondence from DRP demanding £170. I never received the original Parking Charge Notice that APCOA says it sent.
Rather than helping to resolve the dispute directly, the matter was escalated to a debt recovery company. I found the subsequent correspondence intimidating and focused on payment rather than investigating what had happened.
After I requested a review, APCOA agreed to reduce the amount to £60 as a settlement. However, they declined my request for any technical logs or audit records that might explain why no successful payment was recorded. As a result, I still have no way of knowing whether the issue arose from the payment machine, the payment processing system, or some other error.
To bring the matter to an end and avoid further debt recovery action, I reluctantly accepted the settlement. Overall, I found the experience unprofessional and lacking in transparency. I would strongly recommend that anyone parking here keeps independent proof of payment, as resolving any payment dispute may prove extremely difficult.
July 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Review
In order for us to look into this for you, I have requested more details from you.
Please respond to this request that has been completed via Trust Pilot
I will wait for your reply
Kind Regards
APCOA UK
UPDATE 10/07/2026
We did try to assist you and request more details, but this has been left with no response. Please reach out to the team via tpreviews@apcoa.com if you still need out assistance.
Arrived at Airport ,I booked the wrong…
Arrived at Airport ,I booked the wrong flights so in turn the wrong parking and had already entered the car park!
Contacted APOCA explained the mistake I had made and was contacted promptly by a chap called Paul who gave a voucher for the full value. Delighted excellent service , considering it was my own incompetence! Can not say the same about the Airline !!
June 15, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're pleased to hear that, despite the initial mistake with your booking, Paul was able to assist you promptly and provide a fair resolution with a voucher for the full value.
It's great to know you were happy with the service you received and that the issue was resolved quickly and efficiently. We will be sure to pass your kind comments on to Paul, who will be pleased to hear your feedback.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Parking Time Change
Samantha B has helped me with my parking costs due to us changing our timings due to passport issues for the children. Just wanted to acknowledge this.
July 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that Samantha B was able to assist you with your parking costs following the changes to your travel plans.
We'll be sure to pass on your kind comments to Samantha, who will be pleased to know that her help was appreciated. Thank you for taking the time to recognise her excellent customer service.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Issue Resolved Professionally
I wanted to update my original review to reflect the outcome of my case.
Although I initially had a frustrating experience due to issues with the payment system and some incorrect information I received, APCOA took the time to investigate my complaint thoroughly. They reviewed the details of my case, acknowledged what had happened, and arranged a full refund.
I really appreciate the professional, responsive, and customer-focused support I received throughout the investigation. It is refreshing to see a company take concerns seriously, communicate openly, and resolve an issue fairly.
Thank you to the APCOA team for your professionalism and for bringing this matter to a positive conclusion.
May 12, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Review
In order for us to look into this for you, I have requested more details from you.
Please respond to this request that has been completed via Trust Pilot
I will wait for your reply
Kind Regards
APCOA UK
**Update** Thank you for your updated review, we really appreciate your time and allowing us to work with you to resolve the issues. Any problems in the future please reach out.
Kind Regards
APCOA UK
Great customer service
Great customer service
They responded in 2 days and help me with overcharge .
Thanks for your help 😉
July 2, 2026
Unprompted review
Reply from APCOA UK
Thank you for your feedback. We're pleased to hear that you received a prompt response and that our team was able to assist you with the overcharge.
We really appreciate you taking the time to share your experience and are glad we could help resolve the issue for you. Thank you again for your review.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Good location
July 2, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Easy to book but expensive.
Can't complain about how easy it was to book online. The only complaint is that you are charged for a full day parking even though you only required 3 hours.
July 2, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Great service and had no problems…
Great service and had no problems entering or exiting the car park
July 2, 2026
Reply from APCOA UK
Thank you for your wonderful feedback! We're delighted to hear that you had a smooth experience and found both the service and access to the car park hassle-free. We really appreciate you taking the time to share your experience and look forward to welcoming you back again soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Great place to park
Great place to park, very central, no issues what so ever, will use again
July 2, 2026
Reply from APCOA UK
Thank you for your fantastic review! We're so pleased to hear you found our car park conveniently located and that everything went smoothly during your visit. We appreciate your recommendation and look forward to welcoming you back the next time you need parking.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
great location and hassle free booking
The prebooking online service was very helpful and straightforward and saved time when entering and exiting the car park. was great location near to hotel al
June 28, 2026
Reply from APCOA UK
Thank you for your great feedback! We're delighted to hear that you found our online pre-booking service straightforward and convenient, helping to make your entry and exit quick and hassle-free. It's also wonderful to know our location was ideal for your hotel stay.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your review! We're pleased to hear you found the booking process and parking experience straightforward and convenient.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Very easy to use for pre booking-got…
Very easy to use for pre booking-got discount as attending graduation at Waterfront.
Close to venue.
Great service
July 1, 2026
Reply from APCOA UK
Thank you for your wonderful review! We're delighted to hear that you found our pre-booking process easy to use and were able to take advantage of the graduation discount. It's great to know our location was convenient for the Waterfront and that you received great service.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Very helpful attendant
I just wanted to leave a review for Harry, the parking attendant. He was so friendly, polite, and approachable. It’s refreshing to meet someone who genuinely takes the time to help people and does their job with a smile. He was professional, patient, and made the whole experience much more pleasant. Excellent customer service and a real credit to the team. Thank you, Harry!
July 2, 2026
Reply from APCOA UK
Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear about your positive experience with Harry. He takes great pride in providing friendly, professional, and helpful service, and we're so pleased that his approach made such a positive difference to your visit. Your kind words will be shared with Harry
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Disgraceful regarding Manchester…
Disgraceful regarding Manchester Airport T2 Parking. Parked in the upper T2 drop off, under the impression free drop off as a blue badge holder, was issued a parking fine of £60 if paid within 14 days, £100 thereafter. Letter didn’t arrive through the post until 7 days after being posted meaning only 7 days left to pay the £60, submitted an appeal stating I can provide copies of Blue Badge on request, took nearly a month to receive a response and the appeal was declined their reason because I didn’t pay, I mean don’t state the obvious will you, it’s the reason I didn’t pay as explained in my appeal that’s the problem. In their appeal response they attached photos of the signage and the only sign that mentions anything about blue badge parking is situated at the bottom of the ramp as you drive up to the drop off, unsurprisingly the info about blue badges is far smaller than the rest of the writing on the sign and it’s not as if you can just stop to read it, none of the much larger signage in the actual drop off area that they had also took photos of mentions anything about blue badges. They also stated blue badges have to be shown to the Marshalls upon entry, there is absolutely no Marshalls on entry so that’s impossible. I was however given the opportunity of paying £20 if paid with 14 days of the appeal decision notification or the £100 is liable or I could appeal to the Parking on Private Land Appeals (POPLA) but if the £20 is paid you can’t do that so in other words if you appeal to POPLA and they decline it then you have the £100 to pay, they do this because they know people are not going to risk £20 and paying £100 instead. I submitted a complaint and left paying the £20 until the very last day the deadline was due to run out in the hope of hearing back about the complaint, I didn’t hear back about the complaint until 16 days after submitting it so I ended up paying the £20. Their complaint response was a waste of time as well.
July 2, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from your via Trust Pilot
This will allow me to pass onto the relevant department.
Kind Regards
APCOA UK
Easy access and great location
June 25, 2026
Reply from APCOA UK
Thank you for your review! We're delighted to hear that you found our car park easy to access and appreciated its convenient location. We really value your feedback
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Incorrectly issue parking fine resolved
Incorrectly issue parking fine - but was resolved with clear communication.
July 2, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Excellent customer service from Joanne…
Excellent customer service from Joanne at APCOA. I accidentally entered the Express Pick-Up area at Manchester Airport, and was charged. After I explained what happened, my case was reviewed and my payment was refunded. The response was professional, and understanding. Thank you, Joanne, for resolving the issue so efficiently.
June 7, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
online booking concern
Booked motor in online & when tried to entry, barrier wouldn't lift, senor either couldn't read my number plate or internal issue. Guard had to give me a manual ticket & has to call back in when I was leaving. This took another 10/15 minutes to resolve, even though I showed my booking reference, guard still needed to stand in front of car with barrier down to write down my number plate while looking at car registration.
Whole point of the booking online service is to avoid restrictions & delays. Customer service not at the standard as would be expected
June 30, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review
Sometimes misreads can happen and unfortunately this is something that is out of our control.
I am happy to see someone assisted you with this issue.
Sorry for any inconvenience caused to your day.
Kind Regards
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
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