I made a double payment (my mistake) and hence wanted a refund on one of the payments. APCOA acknowledged my request that day and then just over 3 weeks later a received an email informing me that I... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I... See more
Company replied
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Had a pre booked parking
Had a pre booked parking. Was hard to find any free spot to park and biggest “goal” came when leaving. Tried to used pay station and it showed lower cost as pre booked price.
No point to pre book if can’t find parking spot and it’s more expensive.
June 30, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I booked eastgate carpark and paid £20…
I booked eastgate carpark and paid £20 for overnight stay. I have now received a parking ticket.
June 30, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
If you feel the PC was issued incorrectly or unfairly, please ensure you follow the instructions on the PC in regards to an Appeal. Once this is done the appeals team will be in contact. I am sorry for any inconvenience caused.
The invitation to review us has come from Chester Pepper Street Carpark and Not Eastgate
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Straightforward and good price for…
Straightforward and good price for London parking.
Only downside like any open car park was smell of urine in morning.
July 4, 2026
Reply from APCOA UK
Thank you for taking the time to leave us your feedback. We're pleased to hear that you found the booking process straightforward and felt our parking offered good value for London.
We're sorry to learn about the condition of the car park during your visit. Cleanliness is important to us, and we appreciate you bringing this to our attention. Your comments have been shared with the relevant team so they can review the cleaning and maintenance of the site.
Thank you again for your feedback
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Very helpful and good communication
Very helpful and good communication by Mr Paul Harwood, who helped me make adjustments to my parking plans at Glasgow Airport
Thank you Paul, you're a credit to your company
May 11, 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback. We're delighted to hear that Paul Harwood provided such helpful support and kept you well informed while assisting with the changes to your parking plans at Glasgow Airport.
We'll be sure to pass your kind comments on to Paul, who I'm sure will be delighted to know that his efforts made such a positive difference to your experience. Thank you for recognising his excellent service—he truly is a valued member of our team.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Terrible experience
A few days ago, I pre-booked parking at Northwick Park Hospital because my son was scheduled to have surgery. The booking process was straightforward, the fees acceptable but validating the booking when leaving was a completely different story.
After spending 16 hours at the hospital, I returned to my car with my 9year old son, who had undergone surgery under general anaesthetic just a few hours earlier and was exhausted and unwell.
When I tried to leave the car park, the exit barrier wouldn't open.
I pressed the help button and explained to the parking attendant that I had already paid online and had my booking reference ready.
Instead of simply verifying my booking and opening the barrier, I was told to reverse my car, walk back into the hospital, find the parking office, and write my reference number on a piece of paper. Only then was I given another ticket to use at the barrier.
Throughout the entire interaction, the staff member was incredibly rude. He repeatedly raised his voice because I didn't understand what he was asking me to do.
When I asked for directions back to my car, he simply turned around and walked away. His entire attitude was unnecessary and soured the efforts of everyone else in the NHS that we interacted with.
I ended up breaking down in tears in front of my son, who had already been through a difficult day and certainly didn't need to witness that. Instead of being able to focus on getting him home safely, I was left feeling distressed, shaken, and humiliated.
I drive regularly and often use parking apps, and I have never encountered such an inconvenient, confusing, or insensitive process.
What should have been a simple exit from the car park became one of the most stressful parts of an already incredibly difficult day. Based on this experience, I will not be using this parking service again, and I sincerely hope improvements are made to both the validation process and the way customers are treated.
June 28, 2026
Reply from APCOA UK
Thank you for taking the time to leave a review on Trustpilot. We appreciate all feedback, as it helps us improve our service.
I have forwarded your review to the Contract Manager responsible for this location so that the matter can be investigated internally. I would like to sincerely apologise for the attitude you were met with during your visit. At APCOA, we want every customer to feel valued and treated with courtesy, and we're sorry that this was not your experience.
Please be assured that your concerns will be taken seriously and investigated thoroughly.
Finally, I would like to wish your son a speedy recovery. Thank you again for bringing this matter to our attention.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your fantastic review! We're delighted to hear that you've chosen to park with us again and that your experience was just as positive as before.
It's wonderful to know that our car park continues to meet your expectations. We truly appreciate your continued support and look forward to welcoming you back for many more visits.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Great Customer Service with Glasgow Airport Parking
Having booked carparking at Glasgow Airport for a week, and sitting on a plane for 13.5 hours our holiday was cancelled and we were returned to Glasgow. I contacted APCOA and spoke to an operator who said unfortunatley there was nothing they could do but I could email into the company. I emailed and Paul Harwood at APCOA investigated the matter and organised a full refund. He was polite, courteous and a credit to the company. I really appreciate your help. Many thanks
June 9, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're very sorry to hear that your holiday was unexpectedly cancelled after such a long journey, and we can appreciate how disappointing that must have been.
We're delighted that Paul Harwood was able to investigate your situation and arrange a full refund for you. It's wonderful to hear that you found him polite, courteous, and helpful throughout the process. We'll be sure to pass on your kind words to Paul, who I'm sure will be pleased to know that his support made a positive difference during a difficult time.
Thank you again for your lovely feedback and for recognising Paul's excellent customer service. We wish you all the best and hope you have the opportunity to enjoy your holiday in the near future.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
On 21/6 I parked on High Wycombe train…
On 21/6 I parked on High Wycombe train station car park and i paid on that parking machine inside the train station. Today i received a parking charge from Apcoa parking , the company who manage the parking .. I tried to fix it with them by phone and no chance.. They said to appeal online.. What a joke .. Be careful when you park there .. always keep the ticket..
July 4, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
If you feel the PC was issued incorrectly or unfairly, please ensure you follow the instructions on the PC in regards to an Appeal. Once this is done the appeals team will be in contact. I am sorry for any inconvenience caused.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
APCO failed me big time
The site was not up to APCOA's usual standards. Narrow bays and even narrower passing points. I booked in advance and should have been able to quote my booking reference via the intercom on exit and depart swiftly. That only works, however, if the company has an operative in attendance to answer the call. No answer was received and with vehicles stacking up behind me I was forced to use my credit card and pay AGAIN... ! Singularly unimpressive performance APCOA.
July 3, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
If you haven’t already reached out to the Customer Service Team, please reach out to me via tpreviews@apcoa.com
I will be happy to assist you.
Kind Regards
Customer Service Team
APCOA UK
Paid for pre parking
Paid for pre parking told man 24hrs,came to get out at 345pm ,no one at the desk and spent 5min minutes trying the intercom but with all the cars waiting to get out had to pay again ,should have vehicle recognition is doing pre paid
July 2, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
If you haven’t already reached out to the Customer Service Team, please reach out to me via tpreviews@apcoa.com
I will be happy to assist you.
Kind Regards
Customer Service Team
APCOA UK
Great parking space
Great parking space. Booked online. System works as stated. Plenty of spaces. Close to university.
July 3, 2026
Reply from APCOA UK
Thank you for your great review! We're delighted to hear that you found the booking process straightforward and that everything worked exactly as expected.
It's also wonderful to know you found plenty of parking spaces available and that our location was convenient for the university. We really appreciate you taking the time to share your experience
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Good parking
Park here every day im in manchester, 8 quid for the day and fully secure, and in the city centre. I park here 2x a week. Easy to book online and no issues with the camera systems reading reg and letting me in and out.
July 3, 2026
Reply from APCOA UK
Thank you for your great feedback and for being a regular customer. We're delighted to hear that you find the parking convenient, secure, and good value, and that our location in Manchester city centre works well for you.
It's also great to know that the online booking process and automatic number plate recognition system are working smoothly for your visits.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Everything easy!
Great location, easy access and easy to retrieve. Found a space easy. Website easy to use. Price wise, dearer than I wanted but possibly cheap for inner city parking.
July 3, 2026
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient, access straightforward, and the booking process easy to use. It's also great to know that you were able to find a space with ease.
We appreciate your comments regarding pricing. While we aim to remain competitive for inner-city parking, we understand that value is an important factor and will take your feedback on board.
Thank you again for your review
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Really easy to pay online and park up
Really easy to pay online and park was staying at the Travelodge so got discount for 24hr stay
Felt my car was secure being left there
July 3, 2026
Reply from APCOA UK
Thank you for your great feedback. We're pleased to hear that you found the online payment process easy and that the parking worked well for your stay at the Travelodge, including the 24-hour discount.
It's also reassuring to know that you felt your vehicle was secure while parked with us. We really appreciate you taking the time to share your experience
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Excellent Customer Service from Hannie
Hannie provided excellent customer service.
She dealt with my refund query promptly, kept me informed throughout the process, and resolved the issue efficiently.
The refund was processed quickly, and I really appreciated her professionalism and helpfulness. Thank you, Hannie!
July 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback. We're delighted to hear that Hannie provided you with excellent customer service and was able to handle your refund query promptly and efficiently.
It's great to know she kept you informed throughout the process and ensured the issue was resolved quickly. We'll be sure to pass on your lovely comments to Hannie, who will be pleased to hear her professionalism and helpfulness made such a positive impact.
Thank you again for taking the time to share your experience
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Good customer service
I had an issue with a Payment for drop off at Heathrow. Stephanie took time to understand and help. I didn’t think parking companies could act so compassionately! Thank you Stephanie
July 2, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're pleased to hear that Stephanie was able to take the time to understand your issue and provide the support you needed with your Heathrow drop-off payment.
It's wonderful to know that her compassionate and helpful approach made such a positive impression. We'll be sure to pass on your kind words to Stephanie, who will be very pleased to hear your comments.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
SERVICE BEYOND WHAT I WAS EXPECTING
Well unlike most companies i seem to contact the service from Emma Millar the NCSC Supervisor with regards to my query was excellent. I sent an email which was answered the same day, she then rang me back and promised a reply which came back the same day. Very pleased with the service I received which beyond what I was expecting.
July 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that you received such excellent service from Emma Millar, NCSC Supervisor.
It's great to know your email was responded to promptly, that Emma followed up with a call, and that your query was fully resolved the same day. We’re pleased we were able to exceed your expectations and provide the level of service you deserved.
We will be sure to pass your kind comments on to Emma, who will be very pleased to hear your feedback. Thank you again for your review and for choosing APCOA.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Helpful and understanding customer service
I contacted APCOA on the chat function on their website and spoke with Ellie about a Heathrow drop off charge. All I had to do was tell the chatbot I wanted to speak to a human agent, then there was only a short wait to chat with Ellie. She resolved my problem very quickly, understanding the situation and finding a fair resolution. A lot of parking companies have bad reputations, but all my dealings with APCOA have actually been really positive.
July 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're pleased to hear that your experience using our website chat function was smooth and that you were quickly connected to Ellie.
It's great to know that Ellie was able to understand your situation and resolve your Heathrow drop-off query promptly and fairly. We’ll be sure to pass on your kind comments to her, which she will be delighted to receive.
We really appreciate your positive comments about your overall experiences with APCOA and are glad we’ve been able to provide you with a consistently good level of service. Thank you again for your review.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Great Response
Very quick response and extremely efficient to resolve the issue.
July 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for your feedback. We're pleased to hear that your issue was resolved quickly and efficiently.
We really appreciate you taking the time to share your experience and are glad we were able to assist you promptly. Thank you again for your review.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
My experience with this car park and…
My experience with this car park and its associated debt recovery partner, DRP, has been extremely poor.
I made a genuine attempt to pay for my parking at the time. Unfortunately, no receipt was issued after the payment attempt, and I remained unaware of any problem until I received correspondence from DRP demanding £170. I never received the original Parking Charge Notice that APCOA says it sent.
Rather than helping to resolve the dispute directly, the matter was escalated to a debt recovery company. I found the subsequent correspondence intimidating and focused on payment rather than investigating what had happened.
After I requested a review, APCOA agreed to reduce the amount to £60 as a settlement. However, they declined my request for any technical logs or audit records that might explain why no successful payment was recorded. As a result, I still have no way of knowing whether the issue arose from the payment machine, the payment processing system, or some other error.
To bring the matter to an end and avoid further debt recovery action, I reluctantly accepted the settlement. Overall, I found the experience unprofessional and lacking in transparency. I would strongly recommend that anyone parking here keeps independent proof of payment, as resolving any payment dispute may prove extremely difficult.
July 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Review
In order for us to look into this for you, I have requested more details from you.
Please respond to this request that has been completed via Trust Pilot
I will wait for your reply
Kind Regards
APCOA UK
UPDATE 10/07/2026
We did try to assist you and request more details, but this has been left with no response. Please reach out to the team via tpreviews@apcoa.com if you still need out assistance.
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