Apex Vets Reviews 

247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making every interaction pleasant and reassuring. Many reviewers highlight the exceptional care provided to their pets, noting thorough examinations and clear explanations for all treatments and conditions. People consistently appreciate the excellent customer service, finding staff to be understanding, approachable, and highly efficient in addressing their concerns. The overall experience is consistently described as outstanding, with many feeling their beloved pets receive the best possible care and attention from a dedicated team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their welcoming, friendly, and... See more

Service

Customers had positive experiences with service, consistently praising the excellent and exceptional care... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are genuinely caring towards both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team @ Apex Vets is one big happy, dedicated, caring family. My wee Tara, border collie, aged 13, is an anxious wee elderly lady with a few health conditions now. However, her visits are always... See more

Company replied

Rated 5 out of 5 stars

I can 100% recommend Apex Vets in Denny. I moved to them a few years ago after seeing all their fabulous reviews. Every single member of staff I have dealt with has been fantastic and nothing is ever... See more

Company replied

Rated 5 out of 5 stars

Callum has been wonderful in looking after Penny he told us what to do with the drops I didn’t think I could do it but Penny has been playing her part letting me put her drops in. I would thoroughly... See more

Company replied

Rated 5 out of 5 stars

I’ve only recently registered with this Vet practice as I had read the reviews and was very impressed. I can confirm that all the positive comments you read are true. That staff were all helpful, kind... See more


Company details

  1. Veterinarian

Information provided by various external sources

Local, Independent, 24 hours companion animal veterinary surgery in Denny (Near Falkirk,) Scotland. Dedicated to the health and wellbeing of your pet. 24 hour emergency service is available. Where your pet is part of our family.


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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4.9

All reviews

(247)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

An exceptional service as always

An exceptional service as always. I have.been with Apex Vets since they first opened and have always received the best of care for my beloved pets. Appointments are easily obtained with the vet of your choice which is on record. You do not need to ask. Doug our vet is just wonderful. Truly an amazing person with an exceptional knowledge on the right treatment to provide. The staff, just the whole atmosphere is phenomenal and we are so fortunate to have this vet practice in the area. Thank you once again. Ruma is feeling so much better even after one day. Amazing.

June 17, 2024
Unprompted review
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Reply from Apex Vets

Hi Wendy, thank you so much for taking the time to leave us a review! This was really lovely to read as we really work hard as a practice to ensure we always deliver this level of service to our clients. I have passed on your feedback to Doug, and the rest of the team. So glad to hear that Ruma is doing well! Thanks again, Rhiann

Rated 5 out of 5 stars

Always 1st Class Care at Apex

Always 1st Class Care at Apex Vets in Denny.Douglas is Brilliant with my Dog Kassi she has had many health issues mainly Pancreatitis since a young age. And I know he is taking excellent care of her and she's in good hands. All staff are brilliant, helpful and very friendly. Best veterinary care in the district.
5 *

June 18, 2024
Unprompted review
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Reply from Apex Vets

Thank you for your kind review, Anne! As always I have shared this with Doug and the rest of the team. Kassie is a frequent flyer that is for sure! Hope you and Kassi are well. Take care, Rhiann

Rated 5 out of 5 stars

brightons

Best service and reasonable prices from this independent vet practice. Most recently my dog had a bout of gastro-enteritis and the vet fixed her up fairly quickly. Apex is the best (and only) independent vet practice in Falkirk area.
I left my previous vet practice when they sold out to a corporate company and they increased all prices by a lot and it became almost impossible to see the same vet more than once.

June 18, 2024
Unprompted review
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Reply from Apex Vets

Thank you so much for your feedback, Dougal. This is great to hear! We pride ourselves on being an independent practice and the level of care we strive to give our clients. Your pet seeing the same vet is very important to us and it is better for Florencia, you and the vet! Thanks again, I have shared your feedback with the rest of the team also. Take care, Rhiann

Rated 5 out of 5 stars

Excellent Vets

Excellent, trustworthy, animal loving vets that look after customers and their pets. My dogs love going to these vets!

June 3, 2024
Unprompted review
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Reply from Apex Vets

Thank you, Amanda! We genuinely love to look after your fur family. Take care, Rhiann

Rated 5 out of 5 stars

Five star as always the vet was amazing…

Five star as always the vet was amazing they all are we took our puppy in as emergency nothing was too much trouble they knew exactly what problem was I do recommend them to friends and family even strangers much luv Monty and Oscar x

June 1, 2024
Unprompted review
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Reply from Apex Vets

Thank you so much for your kind comments Carolann. Sorry to hear you had to bring Monty in to see us when he was unwell, but I hope he is doing much better now. I am sure you and Monty have been looking after him! Take care, Rhiann

Rated 5 out of 5 stars

Extremely Friendly and Caring Practice

Been using Apex vets for 5 years now and wouldn't consider going anywhere else. We have three dogs and totally trust Sam and the team to always have their best interest at heart and nothing is ever too much trouble. Yesterday all the dogs had a health check with Gemma and she was brilliant very patient and reassuring as one of them is very nervous getting claws clipped and another is blind so a bit wary too. Gemma quickly gained their trust, claws clipped and then lots of treats ..happy dogs. During consultation happened to mention about one of the dogs being a bit off for a day and even though I wasn't concerned Gemma communicated this to Sam who called next day to check in, just another example of the level of care and attention given by the whole team. Can't recommend this practice highly enough

May 27, 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback, Pauline. I have shared this with Gemma, Sam and the rest of the team, too. We really appreciate you taking the time to do this, it helps us improve and maintain our services and we are so glad that you feel this way! Have a good day. Take care, Rhiann

Rated 5 out of 5 stars

Good vets

Good vets, care about their patients

May 27, 2024
Unprompted review
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Reply from Apex Vets

Thank you very much, David! Take care, Rhiann

Rated 5 out of 5 stars

Doug is truly an amazing vet,always…

Doug is truly an amazing vet,always goes above and beyond for our beloved pets,my miisha has took her time to come out her wee shell with vets as it’s always a fear for her,but she finally after so long gained Doug’s trust and took that treat from him,that’s big lol,also anytime I need to ask anything when I am home after our apps ect the team are always there and great at responding,i am an over thinking furbaby mummy and always have questiones after I come home 🤣🤦‍♀️,best vets by far and I’ve been to 3 others with miisha over the years prior apex,highly recommend! Thanks for always showing the love and care our babies need!

May 17, 2024
Unprompted review
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Reply from Apex Vets

Thanks very much for your kind words Kerry!

Rated 5 out of 5 stars

Amazing

Amazing. It was my puppies first visit they were so helpful and friendly. As a first time dog mum they really helped me, put me at ease and my puppy.

May 17, 2024
Unprompted review
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Reply from Apex Vets

Thanks very much! we're glad you and your little one had a paw-sitive first visit

Rated 5 out of 5 stars

Apex Vets Great Service

Apex Vets gave me quick, same day appointment for my guide dog who had a sore paw
We were seen on time by the vet who listened to me and understood the problem, he was very patient and thorough and made us feel comfortable whilst treating the dog
All of the staff are excellent, I would highly recommend Apex Vets to anyone

May 16, 2024
Unprompted review
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Reply from Apex Vets

Thanks very much! We love seeing guide dogs, they are so well trained and do such an important job

Rated 5 out of 5 stars

We moved our dog Indy over from another…

We moved our dog Indy over from another vets. The first impression has been great. Very friendly staf and the vet was so nice and calm with Indy. Explained everything to us.

May 9, 2024
Unprompted review
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Reply from Apex Vets

Hi Brenda, thank you very much for your kind words. This really means a lot to us! I have shared this with the team too. Have a lovely weekend! Kind regards, Rhiann

Rated 5 out of 5 stars

As ever this company is by outstanding as always

As ever this company is by far the best I have ever encountered. My three dogs are really lucky to be able to go here
Sam and Nurse were outstanding today as all are .
They gave my last dog an extra three happy months she would never have had if had not switched to here thank you

May 10, 2024
Unprompted review
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Reply from Apex Vets

Thank you so much for your feedback, Kathleen. This is great to her, I have shared your feedback with the rest of the team. Have a lovely weekend! Kind regards, Rhiann

Rated 5 out of 5 stars

Dog visit for an ear infection

Took my dog to see Glen as he had an ear infection. Staff on front desk are always friendly and welcoming, appointment time on schedule. Glen is an amazing vet, he puts my dog at ease and explains every aspect of the examination and what his clinical findings and recommendations are. Glen is always welcoming and friendly. It’s always a pleasure to visit this practice, all staff show utmost care and compassion.

May 6, 2024
Unprompted review
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Reply from Apex Vets

Hi Sherine, I hope that Rudy's ear is feeling better and recovering well from the fright that you guys both got! I have shared your feedback to Glenn and the team, it really does mean a lot to us. Thank you so much for taking the time to leave us feedback. Take care, Rhiann

Rated 5 out of 5 stars

Excellent vets

Excellent vets, have used for years. Healthy pets club brings great peace of mind. All of the staff are excellent and can't do enough to help. The out of hours service is also amazing to have in place. Thanks to you all!

May 3, 2024
Unprompted review
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Reply from Apex Vets

Thank you so much, Joe! I hope that Harley is doing better now. We are very proud to be able to offer our clients a 24 hour emergency service. Take care, Rhiann

Rated 5 out of 5 stars

The Very Best Veterinary Practice

Everyone there really do work as a team: all are 100% professional but they also do genuinely CARE about your pet.
I cannot rate them highly enough!

May 2, 2024
Unprompted review
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Reply from Apex Vets

Thank you so much for your feedback. This is really fantastic to hear. We absolutely do look after all pets as if they were our own! Thank you very much. Hope you are well! Thanks, Rhiann

Rated 5 out of 5 stars

a welcoming place

Such a welcoming, happy place. Dog likes it as much as we do. Staff are very professional and competent.

April 29, 2024
Unprompted review
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Reply from Apex Vets

Thank you so much for taking the time to give us feedback. I wonder if the treats have something to do with that! Hehe. Take care, Rhiann

Rated 5 out of 5 stars

Exceptional vets

Called with concern about an eye infection in my dog and was allocated an appointment with the vet forty minutes later. All staff - reception and vets - are exceptional with both animals and their human tag-a-longs, fantastic service all round.

April 25, 2024
Unprompted review
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Reply from Apex Vets

Thank you very much. This is so fantastic to hear! Human tag-a-longs is such a great way of putting it, I love that! Take care, Rhiann

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