Apex Vets Reviews 

248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making every interaction pleasant and reassuring. Many reviewers highlight the exceptional care provided to their pets, noting thorough examinations and clear explanations for all treatments and conditions. People consistently appreciate the excellent customer service, finding staff to be understanding, approachable, and highly efficient in addressing their concerns. The overall experience is consistently described as outstanding, with many feeling their beloved pets receive the best possible care and attention from a dedicated team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their welcoming, friendly, and... See more

Service

Customers had positive experiences with service, consistently praising the excellent and exceptional care... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are genuinely caring towards both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team @ Apex Vets is one big happy, dedicated, caring family. My wee Tara, border collie, aged 13, is an anxious wee elderly lady with a few health conditions now. However, her visits are always... See more

Company replied

Rated 5 out of 5 stars

I can 100% recommend Apex Vets in Denny. I moved to them a few years ago after seeing all their fabulous reviews. Every single member of staff I have dealt with has been fantastic and nothing is ever... See more

Company replied

Rated 5 out of 5 stars

Callum has been wonderful in looking after Penny he told us what to do with the drops I didn’t think I could do it but Penny has been playing her part letting me put her drops in. I would thoroughly... See more

Company replied

Rated 5 out of 5 stars

I’ve only recently registered with this Vet practice as I had read the reviews and was very impressed. I can confirm that all the positive comments you read are true. That staff were all helpful, kind... See more


Company details

  1. Veterinarian

Information provided by various external sources

Local, Independent, 24 hours companion animal veterinary surgery in Denny (Near Falkirk,) Scotland. Dedicated to the health and wellbeing of your pet. 24 hour emergency service is available. Where your pet is part of our family.


Contact info

4.9

Excellent

TrustScore 5 out of 5

248 reviews

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4.9

All reviews

(248)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional vets

Called with concern about an eye infection in my dog and was allocated an appointment with the vet forty minutes later. All staff - reception and vets - are exceptional with both animals and their human tag-a-longs, fantastic service all round.

April 25, 2024
Unprompted review
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Reply from Apex Vets

Thank you very much. This is so fantastic to hear! Human tag-a-longs is such a great way of putting it, I love that! Take care, Rhiann

Rated 5 out of 5 stars

Once again Kelly (Vet) came to our…

Once again Kelly (Vet) came to our rescue!
How her & and the nurses manage my wee monster is simply amazing.
It’s taken me years to find someone that I feel so at ease with and trust fully.
They are all the best! Thankyou once again.

April 22, 2024
Unprompted review
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Reply from Apex Vets

Thank you for this feedback. This is so lovely to hear! I have shared your feedback with the rest of the team and Kelly, we really appreciate it. We love to see Forza in although he doesn't like us as much!! He is a good boy. Thank you, Rhiann

Rated 5 out of 5 stars

Highly recommended.

Reception staff are very welcoming and friendly. Premises are bright and clean. Vets we have seen have been very competent and obviously care about the animals they are treating.

April 22, 2024
Unprompted review
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Reply from Apex Vets

Thank you very much, Fiona! Take care, Rhiann

Rated 5 out of 5 stars

Superior, courteous service

Superior service from everyone we worked with — from the Vet to the nurses. Our Lucy needed surgery and the team was responsive, courteous and patient with every one of our questions. We recommend Dr. Valenzano, Rebecca and Apex 100%

April 20, 2024
Unprompted review
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Reply from Apex Vets

Hi, I think this may be another Apex Vets that this is for as we do not have a Dr. Valenzano. Take care, Rhiann

Rated 5 out of 5 stars

So glad we moved to Apex vets

We’ve recently moved to this vet practise after our local vet was taken over by a franchise and I don’t like the service we were receiving. Apex vets is like night and day compared to our last vets. The staff are friendly, warm and you can really tell they care about your pet and put you at ease. I am so glad we made the move and I will happily recommend Apex to any of my friends.

April 16, 2024
Unprompted review
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Reply from Apex Vets

This is so lovely to hear, we all really do try our best! We do treat all pets as if they are part of our family. Thank you very much for your feedback. We really do appreciate it. Kind regards, Rhiann

Rated 5 out of 5 stars

Team Apex!

Words cannot express how amazing and grateful I am for the team at Apex. Everyone is so kind, lovely, reassuring and just plain amazing! Kelly kept me updated throughout over the last few days, despite being busy it was never a bother. This just takes the human anxiety right down receiving the updates. The care and dedication from the team is phenomenal!
Jess and Poppy

April 13, 2024
Unprompted review
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Reply from Apex Vets

Hi Jessica, I hope you are getting on okay. Thank you so much for your feedback. We hope to see you in the practice again at some point, it was always so lovely seeing you and your girls. Take care, from all the team at Apex Vets

Rated 5 out of 5 stars

Warm friendly and informative!

Staff are warm and friendly and efficient. The vet we had (Callum) was very informative and also extremely good at putting us at ease during our visit.
Taking your pet to the vets is often not a pleasant experience for people and their animals so I’m very happy to say I would have no more anxiety than is natural around taking my pet to see the team.
I know when she visits she is in very good hands !

April 4, 2024
Unprompted review
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Reply from Apex Vets

Thank you very much, Kirstie! I have shared your comments with Calum and the team. This is very lovely to hear! We really appreciate your feedback. Thanks, Rhiann

Rated 5 out of 5 stars

Wonderful vet surgery

Moved my pets to Apex about 3 years ago after having a few upsetting instances with the previous vet we used.
I cannot praise them high enough, i have found the service at Apex to be fantastic. The staff are polite and professional as well as showing that they really care about the animals they see rather than just taking lots of money from you.
I have a pet with an ongoing illness and he usually sees the same vet each visit to ensure continuity and also helps as he is scared of attending but loves Callum and Sam as well as the girls at reception who always make a fuss of him. I personally have never had a bad experience at this surgery and am relieved i was able to join their practice. The fact that they have their emergency services within the site rather than having to try to rush your pet through to Glasgow or Edinbirgh in an emergency is also a huge relief.

April 5, 2024
Unprompted review
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Reply from Apex Vets

I am really sorry to hear about the circumstances that lead to you joining the practice but we are very glad to have you! Thank you so much for taking the time to give us feedback. This is all really great to hear. We are very proud to be able to offer 24hrs out of hours emergency care for our patients, we also have animal care assistants on site providing overnight patient care. Thank you very much. Kind regards, Rhiann

Rated 5 out of 5 stars

Knowledgeable, Friendly

Knowledgeable, friendly staff. All my dogs love going in. Helpful and a good selection in shop. Don’t have to wait too long, they put the animal first

March 29, 2024
Unprompted review
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Reply from Apex Vets

Hi Dorothy, thank you so much for your kind words, I have shared these with the rest of the team. We love seeing your wee ones coming into the practice! Thanks, Erin

Rated 5 out of 5 stars

Great vet

Always very happy with the service from Apex Vets

March 28, 2024
Unprompted review
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Reply from Apex Vets

Thank you so much for your feedback! I hope that you and Jasper have a lovely Easter! Take care, Rhiann

Rated 5 out of 5 stars

My male cat has being coming to Apex…

My male cat has being coming to Apex Vets si ce he was only 5 weeks old. They are very helpful, professional and kind. My boy is almost 2 now and we onky use APEX. We love having our Healthy Pet Plan that keeps Cooper in tip top condition. We were last in yesterday for a check up.

March 27, 2024
Unprompted review
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Reply from Apex Vets

Aw, wee Cooper! It is so nice to see wee ones growing up with us. Thank you so much for taking the time to leave us feedback from being in with us. The HPC is really good value for money and great piece of mind to know everything is included! I hope he gets on okay with the Credelio tablets now! Have a lovely Easter. Take care, Rhiann

Rated 5 out of 5 stars

Outstanding service

My dog is so scared of the vets that most ofvthe time he turns blue. I cannot thank the team at Apex enough for helping Elvis and getting him back to normal. First class

March 12, 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback Penny. We are so glad we are able to help Elvis, although he may not enjoy coming to see us! Take care, Rhiann

Rated 5 out of 5 stars

First class vets and staff

Absolutely outstanding vets. After our dog took ill through the night and we had to call out of hours at 2am, Claire was an absolute life saver… literally. Our dog had picked up a drug outside and was very unwell, Claire explained everything and the professionalism and care was impeccable. All staff at Apex are fantastic. Thanks to Claire our dog is recovering at home.

March 16, 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your valuable feedback. I hope Belle is feeling much better now with no long lasting effects! I have shared your comments with Claire and the team. Take care, Rhiann

Rated 5 out of 5 stars

Have just read Apex vets comments…

Have just read Apex vets comments on the Governments comments on vets charges, one of the reasons we use Apex for our little Topsy is that you are told exactly what the treatment will cost,no hidden extras,no add costs,also all nurses,vets staff are all first class,and genuinely care for all the pets they treat.

January 8, 2024
Unprompted review
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Reply from Apex Vets

Hi Steven, thank you so much for your kind review. We love seeing Topsy in the practice! I have passed on your feedback to the rest of the staff, it really means more than you know. Kind regards, Erin

Rated 5 out of 5 stars

Kate the vet has been amazing with Beau…

Kate the vet has been amazing with Beau my pug. Takes the time to explain everything and answers all my questions. Please Doug and Glenn don’t let her go - keep her here. As always the reception staff amazing and Fiona the vet nurse for taking Beau’s bloods.

March 12, 2024
Unprompted review
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Reply from Apex Vets

Hi Andrea, Thank you so much for your kind review. I have passed on your messages to all of the team and Katie, we really appreciate the lovely comments! Kind regards, Erin

Rated 5 out of 5 stars

Having lost our cat 1.5 years ago to…

Having lost our cat 1.5 years ago to the incompetence of another Falkirk vet we moved all our pets to Apex and I’m so glad we did. Our other cat has now been diagnosed with a liver condition not picked up by our previous vet either and is going to get surgery to correct the issue soon. They have been outstanding and the care and attention they have shown to us and our beloved pets has been second to none. I feel our pets are truly safe in their hands. Truly can’t thank them enough for their service!

March 12, 2024
Unprompted review
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Reply from Apex Vets

Hi there, thank you so much for your kind review. We are so grateful for your feedback and I have passed this onto the rest of the team. We always treat our patients how we would like our own pets to be treated and do feel they are really apart of our family! Thankyou again. Kind regards, Erin

Rated 5 out of 5 stars

My first time at Apex vets today

My first time at Apex vets today. The staff are so friendly, kind and helpful. The vet explained to me every step of the way the treatment my dog Jasper needed. She was so kind, gentle and patient with him. Especially as he is an old man.

March 12, 2024
Unprompted review
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Reply from Apex Vets

Hi there, thank you so much for your kind words, we really appreciate these more than you know. I have passed these onto the rest of the team. Kind regards, Erin

Rated 5 out of 5 stars

Fantastic vet

Have used APEX for many years now with multiple pets and never had any problems with this vets always very informative and always happy to help our cat Leo had a blocked bowel in 2016 we thought we would loss him Glen was fabulous with him and kept use up to date 3 times a day whilst he had to stay he has been great ever since. Yesterday we noticed he was urinating blookd phoned spoke with Doug and got him seen 15 minutes later the vet we seen was great (cant remember her name sorry) she was so welcoming and very informative Leo was so relaxed with her and got print outs to take home Leo is doing great and should be back to his old self soon. Never had a problem and always felt so comfortable with this vet. Would always recommend them to anyone looking for a reliable and trustworthy vet

February 23, 2024
Unprompted review
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Reply from Apex Vets

Hi Lisa, thank you very much for your wonderful feedback. Hope Leo is feeling much better now! Your feedback means a lot to us. I have shared this with the rest of the team also. Thanks, Rhiann

Rated 5 out of 5 stars

Always happy to help

Always happy to help.
First class care, all the staff are so gentle and understanding 🥰
Wouldn’t go anywhere else and bring in the healthy pet club with all its benefits is fantastic.

January 4, 2024
Unprompted review
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Reply from Apex Vets

Thank you Billinda. This is fantastic feedback to get, I have passed this on to the rest of the team too. We are so glad you think the Healthy Pets Club is good value for money, it is a great plan! Hope that you and Effie are well. Take care, Rhiann

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