A Place for Mom Reviews 

1,107
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and empathetic guidance. The service is highly valued, as many appreciate how the company offers options, sets up tours, and handles background work, simplifying the search for suitable care. Exceptional customer service, with timely responses and clear communication, also helped reviewers find suitable locations. However, some customers noted persistent issues with contact, experiencing an overwhelming number of calls, texts, and emails, even after requesting removal. This continuous, frustrating communication, especially during stressful times, led some to feel the service was not genuinely helpful or that the company acted more like salespeople.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, kindness, and dedication... See more

Service

Consumers find service to be positive, with many highly recommending it for finding senior care and assisted... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the genuine care and... See more

Location

Reviewers highlight positive aspects of location, with many finding suitable options close to their homes or... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You will definitely get plenty of information. And plenty of phone calls. When you find a facility, make sure to let them know, and they will stop the emails and phone calls. The advocate was helpful,... See more

Rated 5 out of 5 stars

"A Place for Mom" gave us several options for care in our local and surrounding areas. This was very important, because our options in the small towns here on the Oregon Coast were limited. They help... See more

Rated 5 out of 5 stars

Our family worked with Erin Klancher. She was INCREDIBLE. I have no idea how we would have been able to achieve everything that Erin researched for us. Five stars, ten out of ten, highly recommended.... See more

Rated 5 out of 5 stars

I was connected by the social worker at the hospital when my 92 year old mother fell and broker her wrist. I needed as much guidance as possible -- I didn't know where to turn. I was first contacted... See more


Company details

  1. Association or Organization

Written by the company

A Place for Mom is the leading platform that guides caregivers and families through every stage of the aging journey. We simplify the search for senior care by offering free, personalized support—and when families are ready, we refer them to partners from our network of over 15,000 senior living communities and home care agencies. We help families find assisted living, memory care, independent living, home care, and other senior care options with guidance tailored to their needs. Our mission is to guide caregivers and their loved ones to a confident place, so families can focus on what matters most: their love for each other. A Place for Mom is paid by the senior living communities and home-care providers in its network, so its service is provided at no cost to families. For more information, please visit https://www.aplaceformom.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.3

All reviews

(1,107)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

I am so glad I called A Place for Mom

I am so glad I called A Place for Mom. I was looking for an assisted living facility for diabetics and they were able to send me a list of places. The process was easy and I found a facility within a few days. The representatives were super nice and helpful. I can't say enough good things about A Place for Mom.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

I made one phone call (from the…

I made one phone call (from the airport), and from there on the process was seamless. I spoke with a kind and knowledgeable advisor, who also had a pleasant sense of humor, who directed me to a local specialist. I was a little hesitant at first, as things seemed to move a bit quickly, but the longer we talked, the more at ease I felt. Through the local specialist, I made a series of appointments to tour locations. I interacted with her real time the day of, and she was able to adjust/cancel on the fly. Being able to send just one text message and have those things handled was super helpful during this stressful process. Never has there been any pressure. I would use this service again, and I would recommend it to anyone in the position of needing to find a place for mom or dad in a hurry.

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

This is a data mining service. They do not vett facilities and you will be spammed.

I completed a web form at a specific facility website asking for pricing information. I immediately received several calls from an unfamiliar number which turned out to be from this organization. Thinking it was the facility I'd reached out to via the web form I called back.

All I wanted was pricing information for a specific facility and when it (eventually) became clear I was not speaking with that facility, I made my goal abundantly clear.

I was told I had to answer a number of (invasive) personal and financial questions in order to get to the person who could help me with that, so I did. Then the person I was transferred to required more deeply (invasive) personal information "to make sure we were a good fit for the community's services. I was told we did and I would receive an email with the documentation shortly.

All it produced was AI generated texts, emails, and phone spam for over a month that's still coming and none of these communications have had anything to do with the facility I inquired about. Some were even about facilities not even local to our search area, and I never received the basic information I asked for about the local facility I'd reached out to.

It's been non-stop, even though I block the phone #s and email addresses. They just change their contact info, which is very predatory.

The entire 30 minutes I spent on the phone trying to get basic pricing information for a single facility was just "data mining" to promote a number of other facilities they contract with and earn commissions from.

This "service" is not for families, it's to market facilities who pay them for leads (our information).

Instead of helping our family, it's just added more stress, and unwanted complication to what should be a very personal (and is already a difficult choice) and turned it into a greedy numbers game.

The negative reviews here are real.

Do yourself and favor and DO NOT FILL OUT ANY WEB FORMS.

Read facility reviews and check the state website for compliance and violations first, then call the providers that score well, and offer what you're looking for directly, if you have questions or want to do a tour.

Quite honestly, the tactical approach of "A Place for Mom" (and 2 others like it) reminded me of interviewing divorce attorneys. It's really all about the money, and the entire process and resulting AI generated and other spam has left me just as disgusted.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

4th time with A Place For Mom

I have used A Place For Mom, now on 4 parents. At first, on this last service with them, we thought for my father in law, the only option was to apply for Medicaid on his behalf. Walking away to the facilities that can't take anymore pre Medicaid.... Then a few days later, Olivia called, from APFM, saying "I saw what you're needs you were looking for in your file. Do you know their are other options!". She them explained about some local owned memory care facilities that might be the way to go". She had Susan call me and within a day or so, we had options we didn't even know about. They were a God send and we thank you.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Kelly made the search process easy

Kelly made the search process easy. I told her exactly what I needed, price range, Medicare requirements, moms memory care needs, and location of where I wad searching. Kelly was so very helpful and found the perfect place for my mom and I have been thrilled! She has checked in with me and is also going to visit the location when she is traveling through town. I just love Kelly and how she shows concern and care for the elder.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Helped Narrow the Choices

Through A Place for Mom, we got connected with the right place to move my mom. The representative I first spoke with collected detailed information about our needs and helped me set up initial tours with several homes that could work. It was the push I needed to actually go see them and start asking the necessary questions. I didn't end up talking to the personal consultant at all since we found a place so quickly, but it was nice to know she was available for me.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

They were wonderful

They were wonderful. We were able to find a facility in our area that met all of our needs. Everyone was kind, compassionate, and showed care for the work they do.

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca has been so wonderful from the…

Rebecca has been so wonderful from the start. Always willing to go the extra mile for us. She is great at following up to see if there is anything we need. It is so appreciated at a time when we really didn't know which way to go for our father.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Place for Mom was an invaluable support…

Place for Mom was an invaluable support for finding an appropriate living situation for my mother with ongoing memory loss. The staff was very responsive and listened carefully to understand the types of environments that would work best. As a result we have found a place that both mom and I (her caregiver) feel comfortable with and that supports the time we we'd like to spend together that we cherish.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

I wish that there were 10 stars here

I wish that there were 10 stars here. Your company was extremely helpful in my quest for...a place for mom. I loved the fast, simple online questions that within minutes created a simple plan of locations that would fit into my parameters. Incredible follow up by phone with Michelle. I am highly recommending this organization to all friends in similar situations. Can't thank you enough!

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Service

This is a premier service that I had not known existed. This should be on everyone's list of resources no matter what age they are; everyone will need the information they provide at some time in their lives. They provided dozens of facilities for review, arranged for and scheduled the visits, offered tips for price negotiations, it made my research SO EASY.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fast & Helpful

We had an emergency situation with our mother and needed to find her a new home within a couple weeks. I called A Place for Mom and they kicked into action immediately - setting up multiple appointments for places to visit. We were able to decide that day after our visits. Our mom is now living in a beautiful new home surrounded with wonderful caregivers. Thank you!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

My experience and guidance with Marcus…

My experience and guidance with Marcus was outstanding. He helped me to navigate the best options for my mom and also guided me in my challenges. He was available when I needed him and so very helpful in the overall process. So glad I got help from A Place for Mom.

May 7, 2025
Unprompted review
Rated 4 out of 5 stars

A Place For My Dad with Dementia

I reached out to A Place for Mom when we were researching for my Dad. I was looking for Memory Care facilities. James was helpful finding places that fit our needs that we could tour. He followed up after our tours for feedback and searching different options. It helped when making a very difficult situation a little less stressful.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I was beginning to search for an assisted living home and was extremely frustrated and did not know where to start. The whole experience was great. I looked at 2 recommended places and we chose the 2nd. The process was smooth. I received referrals of places that met my needs and would probably still be looking had I not had the help I received. Angelique was super sweet and understood our situation. Highly Recommend!

March 10, 2025
Unprompted review

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