A Place for Mom Reviews 

1,107
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and empathetic guidance. The service is highly valued, as many appreciate how the company offers options, sets up tours, and handles background work, simplifying the search for suitable care. Exceptional customer service, with timely responses and clear communication, also helped reviewers find suitable locations. However, some customers noted persistent issues with contact, experiencing an overwhelming number of calls, texts, and emails, even after requesting removal. This continuous, frustrating communication, especially during stressful times, led some to feel the service was not genuinely helpful or that the company acted more like salespeople.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, kindness, and dedication... See more

Service

Consumers find service to be positive, with many highly recommending it for finding senior care and assisted... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the genuine care and... See more

Location

Reviewers highlight positive aspects of location, with many finding suitable options close to their homes or... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You will definitely get plenty of information. And plenty of phone calls. When you find a facility, make sure to let them know, and they will stop the emails and phone calls. The advocate was helpful,... See more

Rated 5 out of 5 stars

"A Place for Mom" gave us several options for care in our local and surrounding areas. This was very important, because our options in the small towns here on the Oregon Coast were limited. They help... See more

Rated 5 out of 5 stars

Our family worked with Erin Klancher. She was INCREDIBLE. I have no idea how we would have been able to achieve everything that Erin researched for us. Five stars, ten out of ten, highly recommended.... See more

Rated 5 out of 5 stars

I was connected by the social worker at the hospital when my 92 year old mother fell and broker her wrist. I needed as much guidance as possible -- I didn't know where to turn. I was first contacted... See more


Company details

  1. Association or Organization

Written by the company

A Place for Mom is the leading platform that guides caregivers and families through every stage of the aging journey. We simplify the search for senior care by offering free, personalized support—and when families are ready, we refer them to partners from our network of over 15,000 senior living communities and home care agencies. We help families find assisted living, memory care, independent living, home care, and other senior care options with guidance tailored to their needs. Our mission is to guide caregivers and their loved ones to a confident place, so families can focus on what matters most: their love for each other. A Place for Mom is paid by the senior living communities and home-care providers in its network, so its service is provided at no cost to families. For more information, please visit https://www.aplaceformom.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.3

All reviews

(1,107)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Communication & Knowledge

Communication. The representative stayed in touch through our entire search process. Even reaching out on weekends. She was also knowledgeable about facilities in our area. We ended up choosing one of the facilities she shared with us.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great and fast service

Great and fast service. Making sure that I had all the information that I needed to make a decision on how to help mom.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Becky was amazing. Always available and very informative. Have recommended this service to others already.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing guidance and support that was efficient and well directed.

I contacted someone from A Place for Mom (APFM), after getting a brochure from a social worker at a nursing home my older brother was in. I called APFM mid afternoon and told the situation I was having with my brother, including that I did not expect this to happen quickly or easily given the resistance of my brother to be anywhere but home. By late that afternoon I received a call back from Joanne in the Lancaster PA area where I was visiting my brother. I explained that I would like to visit several assisted care types of facilities, but was only in town for a few days.
By 9:00 that evening I received a call back from Joanne that she was setting up 3 visits to places that she felt would be appropriate for my brother, all for the next day (perfect!!!). My brother's son and I visited all three facilities the next day and one place clearly stood out for us. Joanne followed up with us to see how things went and was very interested in our reactions and reports. The next day I took my brother to visit the one we chose and he was interested. He actually wanted to tour the facility twice! We made arrangements with the facility we chosen and had him admitted and physically transferred within one week. I can't adequately express how helpful and respectful the process was working with A Place for Mom was. I know that we couldn't have accomplished what we did, particularly in such a short time with out their help. In the end we identified a placement that was excellent within two days. Everything as it turned out went much faster than I expected, I returned to Pennsylvania a week later to support the transition from nursing home to assisted care and all turned out extremely well.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Robin was excellent

Robin was excellent! She helped guide our family in making the right choice for my sister. We are very happy with our decision and thankful for Robin and everyone at A Place for Mom. Everyone I spoke with was kind & empathetic. They used their listening skills and even talked to any family members that we requested. Bravo! YAAAAY! Thank you!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Robin was so helpful and understanding…

Robin was so helpful and understanding and gave me really good advice on making my sisters transition easier. I was so confused and trying to find a place on my on was a night mare . Please use A Place For Mom and don't stress yourself out.I hesitated because I am not great using my computer and phone but Robin kept in contact with me. She worked with me for quite a few months. Final decision was made yesterday .Much to my relief .

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

A Place for Mom is just that

A Place for Mom is just that, exactly a place for a mom like me. As a planner, I decided it was time for me to move on to the next step, independent senior living in a community that offers what I need most at this point in my life. The ladies who helped me find my new community were extremely helpful, especially when I became overwhelmed with making my final choice. A Place for Mom guided me from start to finish. This new chapter would not have been possible without A Place for Mom. I live exactly where I need to right now.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Help for a place for my wife.

A Place for Mon was extremely helpful in finding a place for my Wife. Meridith is an angel and her help and concern was absolutely invaluable in finding a place. I would recommend this group to anyone who needs help finding a place for a loved one. Kudos to you guys!

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Missy was verry helpful in my concerns regarding my loved one, she recommended several places and I would definitely recommend this company.

May 1, 2025
Unprompted review
Rated 4 out of 5 stars

They arranged 6 different assisted…

They arranged 6 different assisted livings in the area requested. I was rather surprised at how much money A place for Mom earned for a successful referral - several thousand dollars. I truly don’t feel the minimal work they performed for me was worth the price. I could easily have looked up the Assisted Livings within the zip code desired and read the reviews myself. It is my understanding that the chosen Assisted Living owes a Place for Mom the referral money.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

From the start to the follow through, the process was smooth, informative, and the people were pleasant. I would definitely recommend. Thank you!

April 12, 2025
Unprompted review

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