A Place for Mom Reviews 

1,107
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and empathetic guidance. The service is highly valued, as many appreciate how the company offers options, sets up tours, and handles background work, simplifying the search for suitable care. Exceptional customer service, with timely responses and clear communication, also helped reviewers find suitable locations. However, some customers noted persistent issues with contact, experiencing an overwhelming number of calls, texts, and emails, even after requesting removal. This continuous, frustrating communication, especially during stressful times, led some to feel the service was not genuinely helpful or that the company acted more like salespeople.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, kindness, and dedication... See more

Service

Consumers find service to be positive, with many highly recommending it for finding senior care and assisted... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the genuine care and... See more

Location

Reviewers highlight positive aspects of location, with many finding suitable options close to their homes or... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You will definitely get plenty of information. And plenty of phone calls. When you find a facility, make sure to let them know, and they will stop the emails and phone calls. The advocate was helpful,... See more

Rated 5 out of 5 stars

"A Place for Mom" gave us several options for care in our local and surrounding areas. This was very important, because our options in the small towns here on the Oregon Coast were limited. They help... See more

Rated 5 out of 5 stars

Our family worked with Erin Klancher. She was INCREDIBLE. I have no idea how we would have been able to achieve everything that Erin researched for us. Five stars, ten out of ten, highly recommended.... See more

Rated 5 out of 5 stars

I was connected by the social worker at the hospital when my 92 year old mother fell and broker her wrist. I needed as much guidance as possible -- I didn't know where to turn. I was first contacted... See more


Company details

  1. Association or Organization

Written by the company

A Place for Mom is the leading platform that guides caregivers and families through every stage of the aging journey. We simplify the search for senior care by offering free, personalized support—and when families are ready, we refer them to partners from our network of over 15,000 senior living communities and home care agencies. We help families find assisted living, memory care, independent living, home care, and other senior care options with guidance tailored to their needs. Our mission is to guide caregivers and their loved ones to a confident place, so families can focus on what matters most: their love for each other. A Place for Mom is paid by the senior living communities and home-care providers in its network, so its service is provided at no cost to families. For more information, please visit https://www.aplaceformom.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,107)

126 reviews in the last 12 months

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Rated 4 out of 5 stars

You will definitely get plenty of…

You will definitely get plenty of information. And plenty of phone calls. When you find a facility, make sure to let them know, and they will stop the emails and phone calls. The advocate was helpful, attentive and understanding. Would have been 5 stars, but they referred us to Patriot Angels for Veteran's services, who work for a fee. Your local Veteran's Service Commission provides the same service for free.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Helped us to find a place for our dad

At first, I thought A Place for Mom was one of those brokers for nursing homes. After talking with them, I found them to be very caring and concerned about the placement of my dad. When I first called, I got a Southeast Asian call center, but after that, I got better calls. My dad has been evicted from 2 memory care facilities and turned down by several. I called one of the memory care facilities, and they suggested calling Story Point. They were the #1 memory care for dementia care. My dad is a level 3 and has aggression with his dementia. They called every week or so to see how things were going. I would highly recommend A Place For Mom.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

A+ for A Place for Mom

A Place for Mom was very helpful in finding my Aunt an place to live - their recommendations were thoughtful and fitting. They followed up to make sure that I didn't need any further help - Highly recommend!!!!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very great experience

I was very overwhelmed and stressed and everyone was kind and gave me the information I needed to find a nice place for my dad. I was even able to negotiate for a better price to help my dad on a fixed income. Thank you!

August 22, 2025
Unprompted review
Rated 2 out of 5 stars

A skilled nursing facility reached out…

A skilled nursing facility reached out to ask the patient's current facility for medical information/status AFTER I expressly indicated that the patient remains hospitalized and our goal is to return to the current facility. Due to the actions of the skilled nursing facility, with information they learned through A Place for Mom, I am now repairing the relationship with the current facility.

September 5, 2025
Unprompted review
Rated 2 out of 5 stars

Follow up on requests - no response

First contact for referrals went great. However when I asked verbally, via email, and on the referral email for more referrals, different information, etc, zilch. Also received reminders for tour appointments a 5 a.m, which woke me up. Overall disappointed in followup. We were in a crisis situation and overall disappointed that advisor did not come through. Still haven't heard from him, a week later, except for automated requests for reviews.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support and Follow-Up

Q was excellent in listening to our needs and narrowing down to several options. He set-up and confirmed appointments for tour and then followed up to see how things went and if we had questions. We were on a compressed timeline. Don’t know what we would have done without the assistance.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

A great place

Christy was wonderful and did most of the hard work to find places to visit. She stayed in touch to make sure we were visiting the correct places. Thanks for everything @

August 25, 2025
Unprompted review
Rated 4 out of 5 stars

Good communication

Good communication. Helped me book tours and followed up often. I don't know that their ratings were helpful or accurate though.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful!

Valerie was extremely helpful and organized. They were kinds, compassionate and insightful in providing suggestions and options that worked within our parameters. She Jax excellent followup and I would highly recommend them.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great Follow-up

There was a lot of follow up with my Care Representative, first Sean and then Chris. They were always supportive and allowed me to make the best choice I could for my husband's care.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Had a postive experience

This is a much needed service provided at no cost to the individuals and families. When I called, A Place for Mom quickly evaluated the needs of my mother-in-law and provided immediate guidance. Remarkably, the first facility that they mentioned ended up being where we placed my mother-in-law. The local advisor assigned to me, Erin, was knowledgeable and always responsive to my questions. This organization made the process of finding care much more manageable than it would have been otherwise.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t say enough about how great A…

I can’t say enough about how great A place for Mom has been. I checked with another agency last year and was really discouraged but thought I would try one more time and from day one they were spot on. I spoke with a gentleman and told him what I needed, he hooked me up with DeeKenna and I had 4 places to look at same day. Communication was great! Found the perfect place for my parents, an active community Revel that they are excited for, moving in today. Thank you so much, would not have found this place without you and best part, no stress looking which I experienced the first time.

August 5, 2025
Unprompted review

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