A Place for Mom Reviews 

1,107
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and empathetic guidance. The service is highly valued, as many appreciate how the company offers options, sets up tours, and handles background work, simplifying the search for suitable care. Exceptional customer service, with timely responses and clear communication, also helped reviewers find suitable locations. However, some customers noted persistent issues with contact, experiencing an overwhelming number of calls, texts, and emails, even after requesting removal. This continuous, frustrating communication, especially during stressful times, led some to feel the service was not genuinely helpful or that the company acted more like salespeople.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, kindness, and dedication... See more

Service

Consumers find service to be positive, with many highly recommending it for finding senior care and assisted... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the genuine care and... See more

Location

Reviewers highlight positive aspects of location, with many finding suitable options close to their homes or... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You will definitely get plenty of information. And plenty of phone calls. When you find a facility, make sure to let them know, and they will stop the emails and phone calls. The advocate was helpful,... See more

Rated 5 out of 5 stars

"A Place for Mom" gave us several options for care in our local and surrounding areas. This was very important, because our options in the small towns here on the Oregon Coast were limited. They help... See more

Rated 5 out of 5 stars

Our family worked with Erin Klancher. She was INCREDIBLE. I have no idea how we would have been able to achieve everything that Erin researched for us. Five stars, ten out of ten, highly recommended.... See more

Rated 5 out of 5 stars

I was connected by the social worker at the hospital when my 92 year old mother fell and broker her wrist. I needed as much guidance as possible -- I didn't know where to turn. I was first contacted... See more


Company details

  1. Association or Organization

Written by the company

A Place for Mom is the leading platform that guides caregivers and families through every stage of the aging journey. We simplify the search for senior care by offering free, personalized support—and when families are ready, we refer them to partners from our network of over 15,000 senior living communities and home care agencies. We help families find assisted living, memory care, independent living, home care, and other senior care options with guidance tailored to their needs. Our mission is to guide caregivers and their loved ones to a confident place, so families can focus on what matters most: their love for each other. A Place for Mom is paid by the senior living communities and home-care providers in its network, so its service is provided at no cost to families. For more information, please visit https://www.aplaceformom.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,107)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Finding an Assisted Living Facility

My mother was in a rehab facility and her stay was about to end as far as Medicare was concerned. I really needed to find an assisted living facility quickly for my mother since it was clear that she could not go back to living in her house. I spoke to someone from A Place for Mom who asked what my mother's needs were and set up appointments for me to visit 3 facilities in my area. They were all nice and we chose one close to my home. I really appreciated their help. Everything happened very quickly. It was a very positive experience.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Having support is crucial

Having support is crucial. They provided so much information, helped with many options and resources; we truly had no clue where to start or what was needed, A Place for Mom was there to guide us.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

My mom was living independently until…

My mom was living independently until an illness, put her in the hospital, and rehab followed. I had a limited amount of time to find an assisted living community for her, and A Place For Mom made it so easy to do. I was able to secure her a room in a wonderful facility close to my home within a week. I highly recommend using their services! My advisor was very attentive, friendly and had genuine empathy for what we were going through.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

These people are VULTURES and WOLVES in…

These people are VULTURES and WOLVES in sheep's clothing. They come-on ALL STICKY SWEET when your FAMILY is in a very confused and vulnerable spot over an elderly/disabled loved. BUT this company despite all their rap about "Oh, we're ONLY HERE FOR YOU AND YOUR LOVED ONE; LET US HELP ----YOU !!!," THEY SECRETLY ARE ONLY OUT FOR MONEY, and MORE MONEY. They are NOT your friends, in any way. Do NOT be deluded. BEWARE of the company, "A PLACE FOR MOM," do NOT BE VICTIMIZED. (They spend hundreds as hundreds of dollars in paid ADVERTISING. ) I beg of you, RUN as fast as you can away from these crooks. I sign my name, openly, in hopes that other innocents will be protected. Catherine Ann Swann-Humberg, pro-bono advocate for disabled veterans and the disabled elderly.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Jessica and team so easy to work with

Jessica is so easy to work with. She had a clear understanding of how to help my family navigate this new need for our Mother. She had answers for every question we had. She visited my Mother in the emergency room on the second day of Mom’s stay there (yes Kaiser didn’t admit her to hospital during the 3 days of her stay in ER for a broken neck)
Jessica and her team also kept in touch without over doing it.
Jessica also came to see Mom in the Board and Care we found and placed Mom in!
Give ‘A Place For Mom’ a call if you are ever in the position of needing this type of resource!

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Not impressed

Not impressed
If I told you it was all about money don't be surprised $
If you have a $3500 to 5500 budget you have come to the right place
Don't waste your time if you are a regular senior
They operate on commission far as I know
Taped telephone conversations

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch organization

It's all about the people you come into contact with and how much they want to help you. My advisor did all she could to make this process as easy as possible.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Omg so creepy

Omg so creepy! I told them l decided l didn’t need them and was continuously called, contacted and texted by someone who aggressively pursued me why l didn’t want to use them, even after l told them to STOP contacting me. Upsetting, rude and downright scary. Ew.

July 14, 2025
Unprompted review
Rated 4 out of 5 stars

Loads of useful info, a little heavy for me

"A Place for Mom" provided loads of useful info. They assigned a sort of case worker (sales person), to personally help me. Friendly, capable, pleasant person. After gathering info over the phone about our particular needs, he provided a list of places that seemed a good match. Excellent. Then he checked in on me numerous times over the following 2 weeks, all of which I ignored. I really just wanted help identifying places that might be a match, then i felt fine taking it from there. I imagine their model is especially helpful to folks who are more overwhelmed and want an active partner in the hunt. Still, I'm glad I contacted them and I made good use of the valuable list of places they suggested.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Totally Satisfied

From the very start the representative with whom I worked with was very responsive to my needs in finding placement for my mom. She was quick to respond after my initial inquiry and paid great attention to detail when inquiring about my mom’s specific needs. She provided names of facilities within the areas I was looking and also based on my level of interest and my availability, scheduled tours of each of the facilities I expressed interest in. This took so much off of my plate during a stressful time and helped to alleviate the feeling of being overwhelmed with not knowing how or where to begin my search. She also followed up after each tour to ensure I was satisfied with my experience. The representative I worked with was kind, patient and genuinely vested in setting up tours with facilities which were suited to my mom’s specific needs. I highly recommend A Place For Mom when in need of a facility for your loved one.

June 15, 2025
Unprompted review

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