Apollo Pharmacy Reviews 

129
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, most reviewers were let down by their experience overall. People experienced severe delays with their orders, noting that expected delivery times were constantly pushed back by days without receiving any proactive updates from the company. Consumers also pointed out that customer service representatives were extremely unhelpful, often repeating standard statements and failing to properly resolve critical issues. Some people were dissatisfied with incorrect product deliveries, damaged items, and the complete lack of proper support or refund processing. Reviewers expressed deep frustration over unreliable delivery partners who frequently ignored phone calls, failed to show up on time, and caused significant delivery delays.

What people talk about most

Delivery service

Customers consistently note negative experiences with delivery service, highlighting severe delays and... See more

Order

People report disappointment and frustration with order processes, highlighting consistent delays and unmet... See more

Service

Reviewers mention negative feedback about service, expressing deep dissatisfaction and disappointment with... See more

Customer service

Users describe negative interactions with customer service, noting hours spent in chat and long wait times... See more

Product

Reviewers highlight negative aspects of product, pointing out serious issues with incorrect orders, defective... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Super pathetic service. Order delayed by a week and still no clue what's the problem and what's causing the delay. Normal medicines, nothing special. Each day they extend the delivery date by 24hr... See more

Rated 1 out of 5 stars

I had fever and was vomiting the whole day Ordered a bunch of practo prescribed meds. No response from anyone,order was placed around 11 nothing got delivered till 7. After so many requests... See more

Rated 1 out of 5 stars

At the time of ordering, they will show 1 hr 2 hr delivery, but once the order is placed, they keep extending the timeline, and you will not get proactive updates. Customer service is a gem; even in t... See more

Rated 1 out of 5 stars

Order - not received Refund - not received Spoke to customer care executives who spoke rudely. Manager too busy not ready to attend the call. Worst service ever. Will never recommend Apollo to a... See more


1.3

Bad

TrustScore 1.5 out of 5

129 reviews

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No history of asking for reviews

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1.3

All reviews

(129)

81 reviews in the last 12 months

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Rated 1 out of 5 stars

Terror-fying/funding?

Used for their "delivery" services.
This seems to be some boy-racer/teenager that delivers erratically at best - different times, days, etc etc.
Grumpy and with "not the greatest" attitude, I would be incredibly concerned if this kid were dealing with elderly or vulnerable people - NEVER wore a face mask.

Meds have turned up in damaged packaging and sometimes missing meds. Eventually service got so bad I complained to the Pharamcy regulation body. A few weeks later I got a phone call from Apollo asking if I had made a complaint and stating I could no longer get delivery. I suspect they maliciously timed this as I now have about a week until current meds run out.

Basically accept bad service or they'll cut you off when it's most inconvenient.

November 8, 2023
Unprompted review
Rated 1 out of 5 stars

SHAMEFUL SERVICE BY APOLLO PHARMACY

SHAMEFUL SERVICE BY APOLLO PHARMACY
I am Wing Commander PR Swamy residing in Bangalore. We hv a Apollo Pharmacy right across the road to our apartment complex. Our pincode in Bangalore 560083. Apollo Pharmacy code reads JAMBUSAVARI -2 BGLR. Mob number 63648 53518. This branch of Apollo Pharmacy gave me the worst customer service. I ordered for a medicine 24 hrs before. I was promised it will delivered today by noon. when I cked at noon I was told it will be delivered in 30 mts and it will be delivered at my apartment. The employee who gave these assurances was ARJUN. when I went there after 24 hrs of the order and found th medicine was lying in the pharmacy with no information to me.

But when I read the reviews of others, I find it is only adverse, very bad, horrible. Not one person has written a good review. It is shameful that a shameful pharmacy exists in this country. I will be going on FB and Twitter and share my experience so that people are aware of this horrendous pharmacy that does more harm than good for public.

November 7, 2023
Unprompted review
Rated 1 out of 5 stars

Most fraudulent and unreliable

Most fraudulent and unreliable. They love to take people's money and even force Circle membership down your throat and there's no way to reach them if a critical order is delayed and you are left with no medicines. I strongly urge everyone to be very careful and avoid these scamsters. Don't say you weren't warned!

August 7, 2023
Unprompted review
Rated 1 out of 5 stars

Worst worst

Worst worst.
I needed the medicine desperately and thought these guys could be trusted. They took my payment and didn't deliver on time. I kept calling customer care, no one received, what to speak of telling me the status of delivery. After hours some Dr Shabina Wani called up to confirm and I am a quite sure she wasn't a real doctor at all.
The worst possible service.
I wonder how Apollo is tolerating such poor service.
It's later that I read the reviews and all of them are cursing this service. Pl pl don't go for it

July 26, 2023
Unprompted review
Rated 1 out of 5 stars

Very Bad service

Bad service they provided.

I ordered medicines and they were failed to deliver in one week.

Medicines are for urgent use

So got from other place

June 10, 2023
Unprompted review

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