Appeal Shading Reviews 

1,938
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficient service, often highlighting clear communication from initial contact through installation. Many people appreciate the meticulous workmanship, punctuality, and detailed explanations provided by the installation teams. Reviewers are highly satisfied with the product quality, describing blinds, screens, and awnings as robust, sturdy, and excellent, contributing to a smooth overall user experience. However, some customers also noted issues with after-sales service, describing it as unhelpful or non-existent when problems arose with faulty products. A few other people also felt that the product quality was inconsistent, with some blinds breaking down, tearing, or having design defects that affected their functionality.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as substantial, sturdy, and of... See more

User experience

Clients share positive opinions on user experience, with many describing the overall process as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had 3 blinds installed today by Paul C after being recommended by our neighbours. Had great service from the company, clear communication about visits etc. Paul arrived promptly both times he vis... See more

Company replied

Rated 5 out of 5 stars

We have had fly screens fitted and the whole experience has been excellent. Initial contact with sales who came out to look at what we wanted along with demonstration screens. Fitter survey to make su... See more

Company replied

Rated 5 out of 5 stars

Had an insect screen fitted by Alan R. Great service throughout from the whole team and a great product. Can also recommend their electric pergola/awning as recently had one fitted. Very substantial/s... See more

Company replied

Rated 5 out of 5 stars

Fantastic Company to do business with. Very helpful and informative staff on initial telephone contact followed up by excellent Paul C who surveyed the property and then carried out a brilliant instal... See more

Company replied


Company details

  1. Blinds Shop
  2. Conservatory Specialist
  3. Window Treatment Store

Written by the company

Appeal has over 30 years experience of supplying powered window blinds, conservatory blinds, window shutters, retractable insect screens and awnings to homes across the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,938)

372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Work!

Paul was a incredibly skilled and diligent operator when fitting our new blinds.
Excellent work.

July 9, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're so pleased that Paul provided an excellent installation and you're happy with your new blinds!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Happy with the installation service and quality of fly screen

We had our fly screen installed by Colin. The installation took the whole day and it was quite a warm day but Colin had no complaint at all. Colin was courteous and helpful and answered our questions on aftercare. We are happy with the installation and would recommend.

May 22, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're thrilled that you're happy with your new insect screens and that Colin provided a great installation! We appreciate your recommendation and will be sure to pass on your feedback to Colin and the team.

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Delighted with our awning

The whole process was very professional and thorough. Lynn helped us design the awning that met our needs. The follow up survey suggested minor improvements which we can now see were necessary.

We were updated on our order and expected fitting date.

Matty and Andy who fitted the awning, were great. They arrived on schedule, completed the work with the minimum of disruption to ourselves and our neighbours. They made sure we understood and agreed different aspects of the fitting. They explained the mechanism and ran through tips for getting the best use of the awning.

We would not hesitate to recommend the product and the team to others.

July 9, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us a review. We're so happy that Lynn, Andy and Matt were able to provide an excellent experience from consultation to installation! We appreciate your recommendation and hope you enjoy your new awning.

Kind regards,
Appeal Shading
(Ref: 153932)

Rated 5 out of 5 stars

Efficient

Efficient. Took care of the property. Got it right. Explained everything well. Great work really!

July 9, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We are pleased to hear that your experience went well and that you are happy with the installation!

Kind regards,
Appeal Shading

Rated 4 out of 5 stars

Insect Screen for bifold door

Good quality product, which, when fitted, looks integral to our existing bifold door. Paul C our surveyor and fitter was very friendly and helpful.

July 8, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're glad that Paul provided a great experience and that your new blinds work with the existing doors!

Kind regards,
Appeal Shading

Rated 1 out of 5 stars

Being inundated with phone calls!

It might very well be the case that this is a good company, BUT my gripe with them is the following:
At some point, I interacted with a social media post (possibly Facebook, can't remember) indicating an interest in flyscreens (true) and wanting to download their brochure (possibly true, can't remember as I was just doing research).
I entered my details and - stupidly - my phone number. BIG mistake. I'm now being HOUNDED by emails (easy to ignore) and sales calls (not as easy to ignore), both from bots and real humans.
I do understand the concept of follow-up calls, but this is on another level. I feel like Harry Styles being chased by a crowd of teenage fans. It's too much!! The fact that the Truecaller app is displaying your number as "Blinds Scam" tells me that this is a common practice that's been upsetting many others.
Based on this experience, I'm completely put off by this company and will not entertain ever becoming a customer.
If anyone from Appeal Shading reads this: Please! Stop! Calling! Me! You seriously need to re-evaluate your marketing strategy.

July 7, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

UPDATE 13/7/26 - we have attempted to contact the reviewer so that we can remove their details from future contact. However no response.

Dear Arabella, we are sorry to read that you feel as though you're being hounded. That's certainly not our intention - we were simply contacting you to see if you had received your brochure and if you needed any further information.
Now that you have contacted us we will remove you from any further communication. Please just email us your name and postcode to marketing@appealshading.com and we will do this immediately.
PS. We don't use Bots only friendly Bristolians!
Best regards,
The Appeal Shading Team

Rated 5 out of 5 stars

Julian has been brilliant

Julian has been brilliant, with really good communication on arrival for the appointments, to showing me how everything works. He was very pleasant and just got on with the installation and did a fantastic job in the fitting. I would highly recommend him and Appeal Shading.

July 7, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback. We're thrilled to hear that Julian provided an excellent installation experience. We truly appreciate your recommendation and will be passing this on to Julian!

Kind regards,
Appeal Shading
(Ref: 154118)

Rated 5 out of 5 stars

Charles and Tom : Excellent Fitters

The awning was fitted by Charles and Tom who provided an extremely professional service and were clean and tidy workers. We are very pleased with the product itself and it's evident quality will undoubtedly increase the value of our property.

July 1, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're pleased that Charles and Tom provided a fantastic service and that you are happy with your new awning!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Good from start to finish

Reliable for appointments - turned up when they said they would for the initial cosultation, measuring and fitting.
Paul the fitter very friendly, tidy and courteous.
Good product.

June 30, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're happy to hear that you've had a great experience with our service and product, we'll be sure to pass this on to Paul and the team!

Kind regards,
Appeal Shading
(Ref: 154050)

Rated 5 out of 5 stars

Charles and Tom are absolutely…

Charles and Tom are absolutely wonderful. Great Job

June 30, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're pleased to hear that Charles and Tom provided an excellent installation experience!

Kind regards,
Appeal Shading
(Ref: 154141)

Rated 5 out of 5 stars

Appeal awning

The awning from Appeal is great, very good quality. From design to fitting the whole process has been smooth, with great communication. Charles and Tom fitted our awning efficiently today, in good time, left the area clean and tidy and explained the workings.
Would recommend this company, we found the people to be professional and helpful.

June 29, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're glad to hear that the entire process has been smooth and that Charles and Tom provided an excellent installation. We appreciate you recommendation!

Kind regards,
Appeal Shading
(Ref: 154044)

Rated 5 out of 5 stars

Julian was very professional

Julian was very professional and provided a very pleasant install experience. Have no complaints whatsoever. A+++. And the fly screens looked even better than I thought it would be - wish I had them done sooner!

June 29, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're so pleased to hear that your installation went well with Julian and that you're happy with your insect screens - enjoy!

Kind regards,
Appeal Shading
(Ref: 154057)

Rated 5 out of 5 stars

Paul Coomber has dealt with our new…

Paul Coomber has dealt with our new order for blinds in a timely, professional and efficient way. Very happy with the product and service. Will definately reccommend the company and the service

June 29, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're thrilled to hear that you're happy with your new blinds and that Paul provided an excellent service. We appreciate your recommendation!

Kind regards,
Appeal Shading
(Ref: 154150)

Rated 1 out of 5 stars

No one will call us back from customer services!

We ordered both a Canopy and Flyscreens back in Aug\Nov 23’ Ordering delivery and fitting were excellent, cannot fault the system for that.
But recently one of our dogs got spooked and ran through the blind !
So I rang customer service waited around 15 minutes, quoted the original order number, that member of staff apologised as she couldn’t find it! She would call me back shortly, 3 hours later no call so again I called back, again waited, told the same story that she would ring me back straight away now nearly 22 hours still no call back, I even sent an email,still no response. What do you have to do nowadays ? Customer service is not acceptable.

June 25, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to provide your feedback.

We are sorry that we were unable to process your request as quickly as you had hoped. We appreciate that you were keen to have this matter resolved and understand how frustrating delays can be.

This has been an exceptionally busy period for our company due to the recent heatwave, which resulted in a significant increase in demand for our services.

We have already been in contact to offer you an appointment; however, the date provided was not convenient for you. We will contact you again as soon as possible to arrange an alternative appointment that is more suitable.

Please be assured that we remain committed to resolving the issue caused by your dog as quickly as we can, and we appreciate your patience and understanding while we work through this particularly busy period.

Best regards,
The Appeal Shading Team

Rated 5 out of 5 stars

Just had another Appeal Shading set of…

Just had another Appeal Shading set of blinds fitted by Steve Crampton - great service and blinds look fab

June 25, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review! We're glad that you are happy with your new blinds and that Steve provided an excellent service - we'll be sure to pass this on.

Kind regards,
Appeal Shading
(Ref: 153978)

Rated 5 out of 5 stars

Blinds installation

Just had 3 blinds installed today by Paul C after being recommended by our neighbours. Had great service from the company, clear communication about visits etc. Paul arrived promptly both times he visited, talked us through how blinds/remote works etc and no mess at all. Blinds look lovely and looking forward to using them.

June 25, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're so pleased that you've had a quality experience from our team and that your new blinds look great! We'll be sure to pass this on to Paul and the team involved.

Kind regards,
Appeal Shading
(Ref: 153935)

Rated 5 out of 5 stars

We have had fly screens fitted and the…

We have had fly screens fitted and the whole experience has been excellent. Initial contact with sales who came out to look at what we wanted along with demonstration screens. Fitter survey to make sure what was ordered was correct and then fitting which has been completed today by Paul C who completed the work quickly with no fuss and no mess.

June 24, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're thrilled that you are happy with your new insect screens and that our team provided an excellent experience throughout!

Kind regards,
Appeal Shading
(Ref: 153983)

Rated 5 out of 5 stars

Great Ambassadors for Appeal

All the representatives of your company that I've dealt with, from Beverley on Sales, Gail in Admin and finally Julian on Survey and fitting were an excellent advert for the Brand. All have been extremely professional and helpful in everything they were involved in. Putting us, the client first and accommodating to the best of their ability.

June 23, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your lovely review. We're so pleased to hear that our team here at Appeal were helpful and professional, we'll be sure to pass on your kind words!

Kind regards,
Appeal Shading
(Ref: 154102)

Rated 2 out of 5 stars

Issue with Blind support twisting …

Have had 2 sets of conservatory blinds from company over the years . My new set have an issue with twisting due to the white rectangle support in the bottom corners of the blinds moving. My previous blinds had different supports held by 2 screws to hold in place and never had any issues whereas my new ones are only held by one. This clearly is not strong enough to hold the blind and defect in new design. On contacting customer services I have been told I would need to pay a call-out fee of a minimum of £149 which I feel is totally wrong as this fault is beyond my control and a defective design. I therefore feel unhappy with the customer service afforded to us.

June 23, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We are sorry to hear about the issue with the blinds installed in 2024.

We have reviewed the matter and arranged for a member of our Customer Service team to contact you with a proposed resolution, which we hope will provide a satisfactory outcome.

We apologise for any disappointment caused and appreciate the opportunity to address your concerns. Thank you for your continued custom.

Best regards,
The Appeal Shading Team

Rated 4 out of 5 stars

Apex blinds

Difficult to install the hub do to the wall insulation but Paul persevered and was very patient as the hub kept trying to connect to another wi fi. He got there in the end and the blinds look lovely.

June 18, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're so glad to hear that the installation went well and that your new blinds look lovely!

Kind regards,
Appeal Shading

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