AppliancePartsPros.com Reviews 

2,740
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 480 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally well organized, making it very easy to locate and order the exact parts needed using helpful diagrams and compatibility tools. People also deeply appreciate the instructional repair videos, which provide clear guidance for fixing household appliances and saving money on expensive professional services. Some reviewers were not happy with the overall expenses, noting that prices for certain replacement components can be quite high. Others also mentioned facing unexpected challenges with return shipping fees or occasionally receiving incorrect items during their ordering process.

What people talk about most

Product

Customers had positive experiences with product selection and availability. Reviewers frequently highlight... See more

Website

Clients share positive opinions on website, describing it as well-organized, easy to navigate, and very... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy and straightforward it is to... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the... See more

Price

People report ambiguous experiences with price, as opinions on costs vary widely among customers. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a local appliance repair business come out to fix my refrigerator, it was still not restarting once freezing stopped. I decided to troubleshoot the issue. I found what I thought was the... See more

Company replied

Rated 5 out of 5 stars

Finding the parts I needed for my Maytag dryer was easy. The site is well organized. This is my 4th order and I'm sure it will not be my last. I called once for technical assistance and found the tec... See more

Company replied

Rated 5 out of 5 stars

I was searching for a part for my dishwasher when i found this site that answered another customers exact question as mine. I entered the part number they suggested and received a picture of the part... See more

Company replied

Rated 5 out of 5 stars

I am so happy with this company; I am a returning customer. Their part is compatible with our Kenmore Dryer, and I know this because it is the second time this part has failed. Something is happenin... See more

Company replied


Company details

  1. Appliance Parts Supplier
  2. Appliance Store
  3. Electronics Store
  4. Home Improvement Store
  5. Wholesaler Household Appliances

Written by the company

Since 1999, AppliancePartsPros has been on a mission to empower homeowners and repair professionals with fast, reliable access to genuine appliance parts and expert guidance. What began as a small parts catalog has grown into one of the nation’s leading online destinations for over two million repair components, covering every major brand and model you can imagine. We believe that fixing your own washer, dryer, fridge or oven shouldn’t require a PhD in appliance repair - just the right part, clear instructions and a helpful partner at your side. Our website is built to save you time and money. Detailed exploded diagrams and intuitive part lookup tools guide you straight to the component you need, while high‑resolution images and compatibility checks ensure you order with total confidence. If you ever hit a snag, our US‑based customer service team is standing by - on live chat, email and phone - to walk you through installation tips, troubleshooting steps and warranty questions. No outsourced scripts, no runaround, just real people who know your machine inside and out. Speed matters when your appliances let you down. That’s why we offer same-day processing on most orders and with our network of shipping partners, we deliver quickly to every corner of the country. Our hassle‑free returns policy means if something isn’t quite right, you can send it back without extra fees or hidden restocking charges. We price our parts competitively and never surprise you with last‑minute fees. Hundreds of thousands of customers have trusted AppliancePartsPros to keep their homes running smoothly. From first‑time DIYers to seasoned repair techs, our commitment to quality, transparency and real‑time support has earned top ratings across Trustpilot, Google and industry forums. Join our community - read our reviews, share your success story and discover why AppliancePartsPros is the first choice for anyone serious about fixing it right the first time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(2,740)

476 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality parts, Fast and reliable delivery and competitive prices

I have rentals and use Appliance Parts Pros for all my appliance part needs. I might be able to find a cheaper source, but I've never received an unacceptable product and their website makes it very easy to find the part I need. Their delivery is fast and reliable. I once ordered parts direct from GE, but then ended ordering a few days later from Appliance Parts Pro. The reason was GE could not tell me when the parts would arrive. Appliance Parts Pro parts arrived before the GE parts.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Woke up to a refrigerator puddle

Woke up to a refrigerator puddle. Needed a Refrigerator Ice Maker Fill Tube and Grommet Assembly, mine was broken. AppliancePartsPros have it in stock and it will be here tomorrow. Every time I need a part, they have it. Can't ask for more than that.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy! (Enter the model # and use the diagram to find the part, or enter the part # and just order it.) Always found what I needed, and it arrived as scheduled.

May 12, 2026
Unprompted review
Rated 2 out of 5 stars

Wrong Part Was Ordered

While trying to view and/or purchasing a part and the screen flips you to another part. No knowing that this is happening, the WRONG PART was ordered. Now I had to reorder a new part to replace the wrong part. This wrong part was done by an employee at Appliance Parts - this almost happened again as I was trying to order the correct part. The website took me to another page with the wrong part and I went to another page and almost ordered the wrong part. Lucky I caught screen/part switch.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Just order it here!

I have used these guys for many years. They always have the parts I need and ship fast. The site is super easy to match part to model and the exploded drawings and how to help is amazing.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

OEM parts

I'm all about OEM parts. AppliancePartsPros always has my parts, and makes finding and ordering them a breeze. Orders always seem to ship the next day.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Great "How to" videos. MASSIVE amount of parts available. Had a slight issue with shipping (shipped late) and they made it right immediately; no questions asked, Cannot recommend this company enough. I will only buy future parts from these fine people.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Their online guides help get part numbers and see how to make repairs. I’ve shopped here about a year now and they’re my go-to.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

They don't stand behind there products. Ripoff

They sent me a defective part. I had to source another thermostat locally, because the oven had to work the next day. Appliance partspro refuse to refund the purchase. Don't use these people as they do not stand behind the products they sell. Even though they are about the most expensive place out there.

April 21, 2026
Unprompted review

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