AppliancePartsPros.com Reviews 

2,740
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 480 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally well organized, making it very easy to locate and order the exact parts needed using helpful diagrams and compatibility tools. People also deeply appreciate the instructional repair videos, which provide clear guidance for fixing household appliances and saving money on expensive professional services. Some reviewers were not happy with the overall expenses, noting that prices for certain replacement components can be quite high. Others also mentioned facing unexpected challenges with return shipping fees or occasionally receiving incorrect items during their ordering process.

What people talk about most

Product

Customers had positive experiences with product selection and availability. Reviewers frequently highlight... See more

Website

Clients share positive opinions on website, describing it as well-organized, easy to navigate, and very... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy and straightforward it is to... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the... See more

Price

People report ambiguous experiences with price, as opinions on costs vary widely among customers. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a local appliance repair business come out to fix my refrigerator, it was still not restarting once freezing stopped. I decided to troubleshoot the issue. I found what I thought was the... See more

Company replied

Rated 5 out of 5 stars

Finding the parts I needed for my Maytag dryer was easy. The site is well organized. This is my 4th order and I'm sure it will not be my last. I called once for technical assistance and found the tec... See more

Company replied

Rated 5 out of 5 stars

I was searching for a part for my dishwasher when i found this site that answered another customers exact question as mine. I entered the part number they suggested and received a picture of the part... See more

Company replied

Rated 5 out of 5 stars

I am so happy with this company; I am a returning customer. Their part is compatible with our Kenmore Dryer, and I know this because it is the second time this part has failed. Something is happenin... See more

Company replied


Company details

  1. Appliance Parts Supplier
  2. Appliance Store
  3. Electronics Store
  4. Home Improvement Store
  5. Wholesaler Household Appliances

Written by the company

Since 1999, AppliancePartsPros has been on a mission to empower homeowners and repair professionals with fast, reliable access to genuine appliance parts and expert guidance. What began as a small parts catalog has grown into one of the nation’s leading online destinations for over two million repair components, covering every major brand and model you can imagine. We believe that fixing your own washer, dryer, fridge or oven shouldn’t require a PhD in appliance repair - just the right part, clear instructions and a helpful partner at your side. Our website is built to save you time and money. Detailed exploded diagrams and intuitive part lookup tools guide you straight to the component you need, while high‑resolution images and compatibility checks ensure you order with total confidence. If you ever hit a snag, our US‑based customer service team is standing by - on live chat, email and phone - to walk you through installation tips, troubleshooting steps and warranty questions. No outsourced scripts, no runaround, just real people who know your machine inside and out. Speed matters when your appliances let you down. That’s why we offer same-day processing on most orders and with our network of shipping partners, we deliver quickly to every corner of the country. Our hassle‑free returns policy means if something isn’t quite right, you can send it back without extra fees or hidden restocking charges. We price our parts competitively and never surprise you with last‑minute fees. Hundreds of thousands of customers have trusted AppliancePartsPros to keep their homes running smoothly. From first‑time DIYers to seasoned repair techs, our commitment to quality, transparency and real‑time support has earned top ratings across Trustpilot, Google and industry forums. Join our community - read our reviews, share your success story and discover why AppliancePartsPros is the first choice for anyone serious about fixing it right the first time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(2,740)

476 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering process!

I also used this company before and was very satisfied. I appreciate the ease of ordering the part I needed for my refrigerator. I also appreciated that they had it in stock!
Thanks!

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

Unacceptable Customer No Service

AppliacePartsPros refused to open a claim with FedEx. ApplianceParsPros refused to assist with a FedEx claim. AppliancePartsPros refused to re-ship order. Unacceptable.
Order No 17080999 was placed for two items. They chose to ship by FedEx. Order never received. They refused to open a claim with FedEx and they refused to reship order, claiming address was a freight forwarder which it is not. The address is for Let Us Mail, an authorized FedEx shipping location that receives deliveries from all parcel services and the US Postal Service. It operates identical to UPS store. Fed Ex claimed the order was delivered but failed to indicate the delivery address or location and stated order was signed for by DMendoza at 11 am. There was no FedEx delivery to the designated address at 11 am on that date. The FedEx delivery was at 4 pm and did not include this parcel. There are two people that work at this location and no one with a name anything like DMendoza. AppliancePartsPros refused to assist with a FedEx claim. AppliacePartsPros refused to open a claim with FedEx. AppliancePartsPros refused to re-ship order. Unacceptable.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a part for my Whirlpool…

I purchased a part for my Whirlpool Microwave and used their website to select what was listed as a compatible part. I paid over $100 for this part. What I received was a part for a Stainless steel microwave. I called the company the next day and was given a return goods authorization. At the same time I ordered the correct part. I shipped the returned part back exactly as they required . In the same box and not tampered with. It took 25 days for them to issue a refund after they received it via FedEx. They do not refund sales tax or shipping. What a ripoff. I will never do business with them again.

May 26, 2026
Unprompted review
Rated 2 out of 5 stars

Paid extra for overnight and didn't get the part

I ordered a dryer part and paid for overnight shipping prior to the start of the business day. That evening I received an email that FedEx was still awaiting the package. It was never shipped so I tried to cancel the order and find it locally. They said it already shipped and I couldn't cancel it but I could return it at my expense when it eventually delivered. Later in the day I received a message that it will be delivered on the 5th day after my order was placed. They would not admit it never left their building and the order could have been canceled. Bad customer interaction and deceptive operating practice.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Shipping was fast

Shipping was fast. The crisp draw hold up wonderful. I replaced 1 last year and replacing the other now.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

The only place to shop. Supah badass company!

OEM Parts, awesome prices. What more could you ask for. Don't waste your time going anywhere else. I've been to other places that sell low quality junk that doesn't last. Get your ass in gear and get it here. AppliancePartsPros the only placevyo go! Keep up the great job.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

A single wheel on the upper dishwasher…

A single wheel on the upper dishwasher rack broke. The end result was the rack would not roll in and out without tipping. By looking at the main parts of the roller assembly I identified the part number and ordered it on Sunday and received it on Tuesday. If you watch the video provided, you are able to see every step needed to complete the installation successfully. With 20 minutes of effort, success!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to locate the correct parts and fast shipping

Easy to locate the correct parts, especially with the parts guides that list all parts per section of the appliance, and are then smoothly linked to the item clicked on, and then added to the cart. Fast and affordable shipping, despite current economic shipping costs, nationwide.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great parts at a great price

This is my third time ordering parts from Appliance Parts Pros to fix my Whirlpool Dryer. It’s at least 30 years old and they’ve always had OE parts to fix it.
They always fit and work perfectly and their price almost always beats the other parts places! Also they have super fast shipping.

May 18, 2026
Unprompted review

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