Appliances Direct Reviews 

arrive ontime in good order cant complain, will be using again

Fantastic Delivery Service, ordering was straight forward and delivered to the point I needed it without any issues. Thanks

I tried calling other companies who did not answer the phone or call back. Iqbal answered immediately and was very helpful and gave very clear information explaining the ordering process very clearly. I ordered an AC indoor and outdoor unit which arrived the next day. I am very pleased with the very friendly and efficient service I received.

After almost 12 weeks, this has finally come to an end, but it has been the worst online shopping experience I have ever had in the UK.
I originally purchased an Elica NikolaTesla Alpha. What followed was three replacement units that arrived damaged, with missing parts, failed deliveries, repeated collections, electricians booked multiple times, days off work and constant delays. Throughout the process I was repeatedly told that none of this was anybody’s fault.
The most shocking part came after around 10 weeks, when I was told that if another Alpha arrived damaged or incomplete, they would not replace it again, because they had ongoing issues with this particular model. My question is simple: if you know there are ongoing issues with this model, why are you still selling it and putting other customers through the same experience?
With no realistic alternative, I felt forced to accept a TurboAir Impulso, a lower specification hob that I never wanted. By that time it was around £200 more expensive than when I originally bought my Alpha.
Then I discovered that the Impulso did not include the carbon filters or the recirculation kit required for my installation. I had to spend approximately £220 on the ventilation kit and another £220 on the carbon filters just to complete the installation.
The result is that a purchase which should have cost me around £950 for the Alpha has ended up costing me around £1,400 for a hob I never wanted in the first place.
The only positive thing I can say is that Appliances Direct did continue replying to my emails. However, that does not make up for 12 weeks of stress, wasted time, additional costs and repeated problems.
Please be extremely careful if you are considering purchasing the Elica NikolaTesla Alpha from this retailer. My experience suggests there are known issues with this model, yet it continues to be sold.
This has been, without question, the worst online shopping experience I have ever had.

Courteous young men delivered our appliance on time. Very pleased with whole experience from ordering to delivery.

There is a lot that went wrong:

1. We had purchased an aircon unit in 2024, along with extended warranty. It stopped working during the worst heat wave in UK.

2. When we got in touch with them, they said there is no warranty so nothing can be done. I found the purchase receipt and showed it to them, there was extra 3 years of warranty purchased, they apologised and opened a case.

4.For weeks, we kept going back and forth and they kept refusing to act on the warranty, saying that its customer's fault. Kept patronising me, saying you should have known certain information, when it was never mentioned to us during the communication. When i threatened to go to consumer ombudsman, they asked me for another video and then agreed to collect the item.

5. After collecting the item, i just got an email saying the item has been collected and we will be in touch. 3 weeks passed, no update, no information. I called again and was told, we tried to call you but it went to voicemail, which was not true. I challenged them saying, why couldnt you send me an email? They couldnt justify and said we apologise.
The customer service agent provided me with a few options and i chose the refund one. I was told the manager would authorise it and call you the following day since there is no manager available today.

6. I didnt get any call the following day so i decided to call myself, the new agent tells me there is nothing regarding a manager calling you back and i will take the complaint because the manager cannot call you back.

The worst heatwave in UK, we had to go through without the aircon because of all this, so purchase any products from them, especially air cons, at your own risk.

Ordered a fridge freezer people from appliances direct had it 2 weeks and only even frosting my ice lollies all soggy they are not getting in touch with me people passs this on tho people keep well away from appliances direct they say they need more detail well all ya need is the fridge freezer my order number here it is 57330080 Steven Atkinson Acklam road Middlesbrough the fridge is a black fridge master what is rubbish people they contacted me back said or sorry contact Hisense and tell them not us who you purchased the fridge freezer from lol ya what if it was curry’s or Argos with it been only 14 days it would of been swapped a week ago has I’ve offered to pay more money for a better fridge freezer my other fridge freezer from curry lasted me 17 years people decent excellent t quality well appliances Direct’s is faulty and my ice 🧊 lollies are soggy after 13 days lol keep away people trust me use curry’s or Argos or John Lewis these will take the goods back of you if there faulty no problem applaliancs direct still not been to collect or even contact me saying they are coming to swap the fridge freezer not even 1 star ⭐ half of star id say for the treatment of me terrible 😢

The right product (dessicant dehumidifier) at an excellent price, easy to order and great delivery via DPD.
THANK YOU

Kept me informed on delivery. Delivery person helpful and carried package to my flat door.

Good experience thanks. Arrived in the allotted window that was notified. Friendly driver and nice fridge/freezer.

Excellent speedy service. Burner perfect and good value.

Very helpful, could arrange delivery on a convenient date for me. Delivery time was confirmed 1/2 hour before so no waiting around all day.

Great price... excellent delivery options....easy to talk to when contacted....polite delivery driver...will definitely be using them again.

Prompt delivery with polite delivery man.

I ordered two products which took 9 weeks to be delivered😵‍💫when I had a delivery date one product turned up at one time and the other at another, so over all disappointed.

I have not received my cooker as the delivery company cancelled my delivery, no fault of appliances direct. I have rescheduled for next week but the gas engineer I hired can not now fit for another two or more weeks

New dishwasher arrived as detailed was the correct item and fitted with no trouble.