APS Garden Machinery - Walthamstow Reviews 5

Ordered a gas bottle online, quick and easy system. Delivered the next day, the driver fitted the new bottle and even took the old empty one away!
Will definitely use again

Excellent company to deal with. Quick and efficient delivery and good price. Highly recommend

Brilliant service again from APS . Always easy to purchase gas bottles online , great customer service and quick delivery within the expected timeframe.

Despite us being long standing customers, we were really let down by this company. We ordered bottled gas yesterday (Tuesday) and had notification that it had been dispatched. We called this morning (Wednesday) as we hadn’t received the tracking info, to be told it would definitely arrive in 2-3 hours time. We then called after 4 hours to be told that it wouldn’t arrive until Friday.
This was essential as we have no heating and are currently living with temperatures close to 0. Absolutely appalling as they confirmed they could deliver within a time frame, then advised they had dispatched it, then assured that it was on its way until eventually admitting that they weren’t sending it for a further 3 days.

Further to your response. - the difficulties of delivery into London is understood, however you accepted the order.
My points were that:
A) you informed us the order had been dispatched, when it hadn’t. You lied.
B) after calling you, you advised it would arrive in 2-3 hours (when it hadn’t been dispatched). You lied.
C) only when calling you when the order didn’t arrive, did you advise that it would be a further 2 days before it would be delivered.
It was ordered on Tuesday and ultimately wouldn’t be delivered until Friday. If you knew you only deliver twice a week into London, and couldn’t provide the order in a timely fashion, you should have admitted that, giving us the opportunity of obtaining gas elsewhere to provide us with heating.
You may consider my comments harsh, however every word was true, and you aren’t freezing cold on a boat.
Instead of your somewhat sarcastic, flippant response, you would have appeared in a better light had you have simply apologised for your service falling short.

Great service, Very helpful in helping me choose the right product STIHL lawnmower RM 248 T. Super fast delivery. Highly recommend. Very happy, Thanks APS.