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Aqua card Reviews 

16,513
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,435 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward application process and the user-friendly mobile app that makes tracking daily spending and managing payments very easy and convenient. Reviewers also appreciate the helpful customer support and the reliable financial service that aids people in building their credit scores effectively over time. However, some people mentioned issues with unexpected interest charges, account limitations, and confusing payment terms that can catch users off guard. Consumers also expressed frustration about not being able to change their monthly statement dates or experiencing slow processing times with account adjustments and refunds.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the straightforward... See more

Payment

Customers consistently note ambiguous experiences with payment, with many reviewers praising the app's... See more

Service

Clients share positive opinions on service, highlighting reliable, professional, and stress-free experiences.... See more

Product

Consumers find the product to be a very positive and ideal starter card for building credit. Reviewers... See more

Application

Users describe positive interactions with app, highlighting that the platform is simple, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had an excellent experience since May 2026 with Aqua Card so far. Very easy to apply, won't hurt your credit score, and it's very positive even helps to build your credit score. After applying,... See more

Company replied

Rated 5 out of 5 stars

It’s good and helpful to have and definitely helps build your credit score but you must make sure you put the correct amount to pay back, as it can be a bit confusing then you find it’s a lot your pay... See more

Company replied

Rated 5 out of 5 stars

Really happy with my experience with Aqua Credit Card. Everything has been straightforward, from managing my account to making payments. The app is simple to use and I can easily keep track of my spen... See more

Company replied

Rated 5 out of 5 stars

My application in applying for an Aqua Credit Card was very quick and simple. The service that I have received from Aqua so far since I open the account seven or eight months ago has been excellent. I... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Aqua is the smart way to build better credit. We give you the power to improve your credit score backed by our expert support, personalised credit limits that can grow as we get to know you and a secure app that guides you on your credit building journey. So you can move forward with confidence, knowing you’re in safe hands. Representative 39.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply. Credit limits and score could increase with responsible account management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.6

All reviews

(16,513)

2,348 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good company

Good company

August 6, 2026
Aqua card logo

Reply from Aqua card

Hi,

Thank you for taking the time to leave us a positive review!

Best,

Rob

Rated 4 out of 5 stars

Good card to get and easy to manage

Good card to get and easy to manage. Haven’t had it long enough to say if it does affect your credit score

August 6, 2026
Aqua card logo

Reply from Aqua card

Hello John,

Thank you for choosing us as your card provider. We're pleased to have you as our customer 😊

Best,

Rob

Rated 5 out of 5 stars

Very nice 🙂 credit card

Very nice 🙂 credit card
£900 limit I'm using Best Aqua credit card
Simple 😊
I am very Happy I am request 😊 give me More limit next time
5 Star ⭐⭐⭐⭐⭐ Aqua credit card
Thanks

August 6, 2026
Aqua card logo

Reply from Aqua card

Good morning Najib,

Thank you for your 5-star review! We are happy to hear that you are enjoying your card 😊

Best,

Rob

Rated 5 out of 5 stars

Very pleased with the credit card I…

Very pleased with the credit card I received, we'll done Aqua, having my garden landscaped , this card really has helped me out

August 6, 2026
Aqua card logo

Reply from Aqua card

Hi Derren,

Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊

Regards,

Rob

Rated 5 out of 5 stars

Nice and easy to use app

Nice and easy to use app. Good starting credit as well even though my credit score isn't that great.

August 5, 2026
Aqua card logo

Reply from Aqua card

Hi Oliver,

Thank you so much for your lovely review and the 5-star rating! We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊

Thanks,

Rob

Rated 5 out of 5 stars

My name is Dharmendra Bathula

My name is Dharmendra Bathula, and I’ve had a genuinely excellent experience with Aqua. From the beginning, the whole process has been straightforward and easy to manage. The Aqua app is simple, clear and convenient, and I really appreciate being able to keep track of my spending and payments easily.

What I value most is the opportunity to build my credit history while managing my finances responsibly. The service has been reliable, professional and stress-free.

Overall, I’m very impressed with Aqua and would happily recommend it to anyone looking for a straightforward credit card with a great customer experience. Definitely one of the best experiences I’ve had with a credit card provider.

August 5, 2026
Aqua card logo

Reply from Aqua card

Good morning Dharmendra,

Thank you so much for your lovely review and the 5-star rating! We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊

Thanks,

Rob

Rated 4 out of 5 stars

Easy and quick

Easy and quick

August 5, 2026
Aqua card logo

Reply from Aqua card

Hi Leslie,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊

Thanks,

Rob

Rated 5 out of 5 stars

Happy chappy

Very simple to apply for a card ,everything thing is straightforward, it works perfectly well and I'm not pestered by loads of bumph . Glad I joined and will happily recommend them if asked.

August 2, 2026
Aqua card logo

Reply from Aqua card

Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy and that that you are enjoying your card, this is just what we aim for 😊

Kind Regards,
Michelle

Rated 5 out of 5 stars

They encourage and are helpful

They encourage and are helpful

August 8, 2026
Aqua card logo

Reply from Aqua card

Hi Ade,

Thank you for taking the time to leave us a positive review. We're pleased to hear you're finding us encouraging and helpful and hope you continue to enjoy our services! 😊

Thanks,
Andy

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Had a card with them now for nearly 2 years and never an issue and applied for a loan and it was smooth sailing. Thank you Aqua!

August 12, 2026
Unprompted review
Aqua card logo

Reply from Aqua card

Hi Allan,

Thank you for your positive review and 5-star rating! We're delighted to hear you've had a good experience with us and found our application process smooth sailing - this is just what we aim for 😊

Thanks,
Andy

Rated 5 out of 5 stars

The efficient manner is which I am kept…

The efficient manner is which I am kept informed with transparent notification.

August 3, 2026
Aqua card logo

Reply from Aqua card

Hi Adele,

Thank you so much for your positive review and 5-star rating! We appreciate your comments about the way we keep you informed, and hope you continue to enjoy our services 😊

Thanks,
Andy

Rated 5 out of 5 stars

Very happy with Aqua

Very happy with Aqua. Every transaction has been simple. The app works smoothly and is easy to use.

August 4, 2026
Aqua card logo

Reply from Aqua card

Hi Suzanne,

Thank you for taking the time to leave us a positive review! We're happy to hear you're enjoying our app, and have found everything works so smoothly - this is just what we aim for 😊

Thanks,
Andy

Rated 4 out of 5 stars

Customer service is always helpful

Customer service is always helpful

August 4, 2026
Aqua card logo

Reply from Aqua card

Hi Paul,

We do aim to provide a high level of customer service, so it's great to hear you've received this when contacting us. Thank you for taking the time to leave us a positive review 😊

Thanks,
Andy

Rated 5 out of 5 stars

Overall good

Overall good

August 4, 2026
Aqua card logo

Reply from Aqua card

Hi Iswarya,

Thank you for choosing us as your card provider - and for leaving us a positive review! 😊

Thanks,
Andy

Rated 5 out of 5 stars

Easy to use/good product

I always found New Day Financial very good to deal with, and thus I am not surprised to find Aqua Gold very good indeed,

August 7, 2026
Aqua card logo

Reply from Aqua card

Hi Edward,

Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us.

Best,

Stephanie.

Rated 5 out of 5 stars

simple and straight

July 27, 2026
Aqua card logo

Reply from Aqua card

Hi Sammy,

Thank you for choosing us as your card provider. We're pleased to have you as our customer 😊

Best,

Stephanie.

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