AquaLiners Direct Reviews 517

TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

Ordered a 4x5m, 0.75mm thick EPDM pond liner with underlay. They arrived within the specified delivery time but on separate days (FedEx delivery/ tracking is terrible) The liner seems good quality but... See more

Company replied

Rated 5 out of 5 stars

The products are exactly as advertised with the expertise needed to ensure the install. Customer service was the stand out for us when we made an error. We were truly looked after with customer servi... See more

Rated 5 out of 5 stars

Good quality liner that arrived on time. I have now filled my pond with water and the liner is fine. Time will tell regarding its longevity but so far all is good. If you are purchasing this type lin... See more

Rated 5 out of 5 stars

AquaLiners supply the thickest fleece and pond liners available and at a reasonable price. Bought 275mg of fleece to underlay and overlay the 1 mm liner to make a 6ft x 8ft with a 2ft well wildlife... See more

Company details

  1. Garden Center
  2. Furniture Store

Written by the company

Pond liners, Pond pumps, filters, clarifiers and much more are all readily available from AquaLiners Direct. We are the leading pond liner fabricators throughout the UK. Firestone, SealEco and other top pond liner brands at affordable prices. Order online today or phone our sales team on ☎ 01225 632 444 to discuss ...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

517 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good website and products at good prices.

Helpful with information and easy to order. Set delivery date to coincide with return from holiday and delivered on day required. Product was good quality and perfect sizes.

March 23, 2026
AquaLiners Direct logo

Reply from AquaLiners Direct

Many thanks for the 5 star review, David!

Kind regards,
The AquaLiners Direct Team.

Rated 3 out of 5 stars

Although the price and delivery were…

Although the price and delivery were fine the liner was not sufficiently wrapped. Some of the liner was exposed during transit.

March 5, 2026
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Reply from AquaLiners Direct

Thanks for your feedback, Michael. We’re glad you were happy with the price and delivery, but sorry the liner wasn’t packaged securely.
We’ll review our packing process to improve this.

Please contact us if the item was affected so we can help.

Kind regards,
The AquaLiners Direct Team.

Rated 5 out of 5 stars

Easy to order good price great liner…

Easy to order good price great liner and delivered direct to site on time with a helpful driver
All round brilliant

January 26, 2026
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Reply from AquaLiners Direct

Many thanks for the 5 star review!

Kind regards,
The AquaLiners Direct Team

Rated 5 out of 5 stars

Arrived quickly and well packaged

Arrived quickly and well packaged. Liner fitted and makes a great pond for my ducks. Would recommend

January 13, 2026
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Reply from AquaLiners Direct

So glad to hear your ducks are enjoying their new pond Brian!

Kind regards,
The AquaLiners Direct Team

Rated 5 out of 5 stars

The order was dealt with quickly and…

The order was dealt with quickly and delivery was very efficient.

December 18, 2025
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Reply from AquaLiners Direct

We're so pleased to hear your order was satisfactory, Steven. Look forward to seeing you soon!

Kind regards,
The AquaLiners Direct Team

Rated 5 out of 5 stars

On time delivery

December 3, 2025
AquaLiners Direct logo

Reply from AquaLiners Direct

Thanks for the five star review!

Kind regards,
The AquaLiners Direct Team

Rated 5 out of 5 stars

Felt for new pond liner.

Felt liner for under new pond, good product which had a quick delivery. Very pleased with product and service.

October 24, 2025
AquaLiners Direct logo

Reply from AquaLiners Direct

Thank you for your review, Dennis. We appreciate you taking the time to review us!

Kind regards,
The AquaLiners Direct Team

Rated 5 out of 5 stars

Pond liner

Product seems the I - time will tell howeve

October 20, 2025
AquaLiners Direct logo

Reply from AquaLiners Direct

Many thanks for the 5 star review, Kevin!

Kind regards,
The AquaLiners Direct Team

Rated 2 out of 5 stars

Pond liner purchase

Ordered a 4x5m, 0.75mm thick EPDM pond liner with underlay. They arrived within the specified delivery time but on separate days (FedEx delivery/ tracking is terrible) The liner seems good quality but it arrived with a patched up hole at its centre. Not great but it's not leaking at the moment. Have emailed the company but no response.

October 24, 2025
Unprompted review
AquaLiners Direct logo

Reply from AquaLiners Direct

We are truly sorry to hear that the EPDM pond liner and courier service you received didn't meet up to expectations. This is not the standard of service we aim for, and we apologize for the inconvenience.

One of our friendly sales team has reached out to rectify this for you.

Kind regards,
The AquaLiners Direct Team

Rated 4 out of 5 stars

Reliable local supplier

I was able to order from a relatively local supplier at a good price and with reasonably quick delivery of the correct goods.

October 6, 2025
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Reply from AquaLiners Direct

Thank you for the positive feedback David! Is there anything we could improve on to help get that 5th star next time? If so, we'd love to hear what that may be: info@aqualinersdirect.co.uk

Kind regards,
The AquaLiners Direct Team

Rated 5 out of 5 stars

The liner seems very tough and…

The liner seems very tough and flexible, easier to fit than PVC. It arrived promptly and was cheaper than many other suppliers.

September 4, 2025
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Reply from AquaLiners Direct

We're thrilled you had a positive experience with us, Paul.

Kind regards,
The AquaLiners Direct Team

Rated 5 out of 5 stars

Prompt delivery.

Prompt delivery.

August 22, 2025
AquaLiners Direct logo

Reply from AquaLiners Direct

Many thanks for the 5 star review David!

Kind regards,
The AquaLiners Direct Team

Rated 3 out of 5 stars

Good product and overall reliable

I had excellent phone contact to advise me on the product availability and instructions for pick up on short notice.
When I came the factory the order had not been processed, and I had to wait for it to be prepared and for paper work, which was surprising.
However I should say everybody was nice and helpful, it just took much more time than I anticipated. I strongly recommend the company and the products.

July 23, 2025
AquaLiners Direct logo

Reply from AquaLiners Direct

Hi Bernard, we're sorry to hear you had to wait longer than expected for your order. We appreciate your review and will always strive to improve in future!

Kind regards,
The AquaLiners Direct Team

Rated 3 out of 5 stars

Order received eventually after…

Order received eventually after prompting. Communication could be better.

July 29, 2025
AquaLiners Direct logo

Reply from AquaLiners Direct

Thank you for your feedback, William. We sincerely apologize for the inconvenience and are reviewing this to improve.

Kind regards,
The AquaLiners Direct Team

Rated 5 out of 5 stars

Great Product at a good price

This is a good quality liner for the price. Ordering was easy and I have no problem with the company, although the delivery company they used (FedEx) were unreliable and moved the delivery back 3 times without any real explanation or apology, causing much inconvenience.

July 23, 2025
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Reply from AquaLiners Direct

We really appreciate your feedback and hope to see you again soon!

Kind regards,
The AquaLiners Direct Team

Rated 5 out of 5 stars

Clear product details on website

Clear product details on website, and prompt advise regarding its application.

July 24, 2025
AquaLiners Direct logo

Reply from AquaLiners Direct

Thank you for your review! We're glad you had a great experience on our website.

Kind regards,
The AquaLiners Direct Team

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