AquaLiners Direct Reviews 517

TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

Ordered a 4x5m, 0.75mm thick EPDM pond liner with underlay. They arrived within the specified delivery time but on separate days (FedEx delivery/ tracking is terrible) The liner seems good quality but... See more

Company replied

Rated 5 out of 5 stars

The products are exactly as advertised with the expertise needed to ensure the install. Customer service was the stand out for us when we made an error. We were truly looked after with customer servi... See more

Rated 5 out of 5 stars

Good quality liner that arrived on time. I have now filled my pond with water and the liner is fine. Time will tell regarding its longevity but so far all is good. If you are purchasing this type lin... See more

Rated 5 out of 5 stars

AquaLiners supply the thickest fleece and pond liners available and at a reasonable price. Bought 275mg of fleece to underlay and overlay the 1 mm liner to make a 6ft x 8ft with a 2ft well wildlife... See more

Company details

  1. Garden Center
  2. Furniture Store

Written by the company

Pond liners, Pond pumps, filters, clarifiers and much more are all readily available from AquaLiners Direct. We are the leading pond liner fabricators throughout the UK. Firestone, SealEco and other top pond liner brands at affordable prices. Order online today or phone our sales team on ☎ 01225 632 444 to discuss ...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

517 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

poor delivery protocol…

the liner was bought from this company with a specific time line for installation and I was assured delivery would be on the agreed date. This was missed and delivery was assured for next day so we held a team on standby all day and it still didn't come in time to fit. I would have at least expected a discount to cover this cost; even by them claiming it from the delivery company haulage charge

June 27, 2025
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Reply from AquaLiners Direct

We are sorry to hear that you experienced issues with your delivery, Keith. We are continually looking to improve our services, and so this feedback has been passed on to the courier company to ensure this is not repeated.

Kind regards,

The AquaLiners Direct Team

Rated 4 out of 5 stars

Customer service excellent, a little more attention to detail needed though.

Customer service excellent. However, I have deducted 1 star as the wrong product was sent, though quickly rectified. Also, the item was not precisely measured, it was 3cm short. Though this was not important in my case, it could be very important to others. A little more attention needed in the factory I think.

June 25, 2025
AquaLiners Direct logo

Reply from AquaLiners Direct

Thank you for sharing your feedback, Michael. We're delighted to hear you had an excellent experience with our customer service! Delivering exceptional customer care is our number one priority as we are always looking for ways to improve our services.

Kind regards,

The AquaLiners Direct Team

Rated 5 out of 5 stars

Totally satisfied

Very good product, delivery was as stated and offloaded with care from the driver.
Will be using AquaLiners Direct for future requirements.
Many thanks.

April 29, 2025
Rated 5 out of 5 stars

Great product

Easy to order, good communication and prompt delivery. So pleased with the pond. Exactly what we wanted, easy to construct and looks fab. Would definitely recommend.

April 2, 2025
Rated 5 out of 5 stars

Quality pumps at affordable prices

Found aqualiners when searching for a pond pump and they were very competitively priced and the postage was free over £50 so it was a good deal the pump turned up on time and very well wrapped fitted it was it works great will use this company again for pond stuff 👍

February 11, 2025
Rated 5 out of 5 stars

Excellent

Easy to use website, found what I needed. Ordered easily, delivered on time with no issues. Will be using again

October 28, 2024

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