Aquarelle.com Reviews 

Super seriously

I appreciated that Aquarelle could do next-day delivery, if ordered before 6 PM. Ordering process is straightforward, the web site well usable. The photo card added to the order is ver ynice touch. And the bouquet was very nice. The only disadvantage in comparison with other web sites is that I did not have real-time tracking available. The icon with a car in my order does not work - only gives an error. And it is one of the best features I would like to have.

Flower, absolute perfection. Immensely talented people. I was surprised to see the chocolate bouquet arriving completely melted to be honest, I thought they would use fridge van for the transport, but clearly did not. Except for that, everything else was perfection.

Clear pictures of products. Easy to navigate the webpages. Reasonable prices though surprised by the additional fee for protective packaging.

Excellent service. Ordering from the states for our niece in Chatillon. Talking to your representative was very agreeable, even with my strong accent. Make s me miss living in France. Thank you.
Steven and Corinne Wasson

Aquarelle.com failed to confirm a request to change the delivery date and time due to the recipient’s day off (as stated in English and French), thereby ruining the contract for the delivery of the “birthday flower.”

[UPDATE: 22 July 2026 JST ]
I am updating my review to 1 star due to an absolute nightmare of an experience with an international delivery for a birthday.

1. Complete failure in communication & scheduling
I requested coordination regarding the delivery date because the recipient’s shop was closed on the 20th. They completely ignored my emails and made no attempt to contact the recipient or me to arrange a suitable time.

2. Delivery of dead, neglected flowers
The flowers were delivered a day late. It turns out they were kept in a delivery truck/warehouse for two days without water or proper ventilation. As a result, the recipient received completely wilted and ruined flowers. Out of courtesy to me, she originally kept quiet, but ended up complaining directly to the florist.

3. Unauthorized charge for a "free replacement" (Extortion/Scam)
The florist promised the recipient a FREE redelivery as an apology for their ruined flowers. However, instead of processing a free replacement, the company fraudulently generated a fake NEW order (Order #12032666) under my name and attempted to charge my card 85.50 € without my knowledge or permission!

4. No customer support available
When I tried to protest this unauthorized transaction and terrible service, I found out the CEO is on summer break, and the emergency contact email receives zero responses.

This company delivers dead flowers, ignores customer requests, and attempts unauthorized charges on customer accounts when fixing their own mistakes.

DO NOT USE THIS SERVICE.

[UPDATE: 23 July 2026]
This situation has further escalated into an unacceptable financial and operational abuse.

1. Financial Exploitation of Failed Order (#12027110 / 57.80 €)
Aquarelle.com completely failed to fulfill the original birthday delivery as agreed, causing emotional and material damage to both sender and recipient. Despite this failure, I confirmed with my credit card company on July 23 that Aquarelle.com has already processed and collected the full payment of 57.80 €.

2. Unauthorized Active Order (#12032666 / 85.50 €) Currently Being Forced
Without my consent, authorization, or knowledge, Aquarelle.com unilaterally created a NEW order (Order #12032666) amounting to 85.50 € and is attempting to enforce delivery today, July 23 (between 08:00 and 18:00 French time), to the same recipient. This is an unauthorized charge and an illegitimate delivery for an order I never placed.

3. Total Ignorance and Non-Responsiveness
I have sent multiple urgent formal complaints to all four active email addresses associated with Aquarelle.com, including customer support, message processing, and executive contact points during the CEO, Christèle Aquarelle summer break:

- aquarelle_com
- xxxxxxxxxx at press4u_fr
-yyyyyyyyyyy at bandeoriginale_fr
- zzzzzzzzzz at bandeoriginale_fr

Although these email accounts are demonstrably active, the company completely refuses to respond or take any corrective action.

4. Escalation to Regulatory & Consumer Protection Authorities
Due to their fraudulent charge attempts, total failure of service, and deliberate refusal to communicate, I am officially escalating this matter directly to the European Consumer Centres Network (ECC-Net) and the DGCCRF (Direction générale de la concurrence, de la consommation et de la répression des fraudes) for immediate regulatory investigation and intervention.

I am being frustrated by not being able to edit my message or details on my order

I am very grateful for your service.
I am on the other side of the planet, and thanks to you, it was very easy to send flowers to my favorite person.
Gracias!
Merci beaucoup !

I ordered roses for my girl friends birthday. They did not ship them, instead a message of “your order is diverted” I can’t even see when they will deliver them. I’m very disappointed and I can’t even reach out to anyone regarding this. Bad delivery service and no customer service as I’m trying to reach them but they are not answering.

I organised well ahead of time to deliver flowers to my wife on her birthday. She was staying at a large hotel.
They delivered them a day late after she had left.
Refused to reimburse or take responsibility.

Payment was difficult

Beautiful flowers very good service.

First of all, this company is in France and of course, living in America, I don’t speak French! It didn’t matter, this company was very helpful in ordering my choice of flowers and delivering them in time to my sister-in-law’s funeral service which was in France. What could have been a very difficult situation in ordering turned out to be relatively easy under difficult circumstances. I would recommend this florist to anyone! Kudos guys!

Arrived two days late. The whole point is that it arrives on the date I selected. Customer service afterwards appalling. AI. Incoherent. I had to follow up several times. I won’t use them again.

Update: An additional response from customer service telling me to read Terms and conditions. You have to love customer service that tells yhou to read pages of terms and conditions. So I did look at it:

Aquarelle allows customers to choose a specific delivery date for gifts. And of course the date is important and there is the obvious expectation that the gift will be delivered on the date. It was my mum's birthday. I wanted it delivered on the 9th of May and paid on that basis. It wa delivered on the 11th. However, if you read the fine print (which they know customer's won't do - trusting the way their product is presented) they don't actually guarantee delivery on that date. If the flowers arrive late, there is very little practical consequence for the company. In most cases, the only compensation offered is a refund of the delivery fee if the delay exceeds 24 hours. I have received this refund, a fraction of total cost. A full refund is only available in very limited circumstances, such as if the recipient refuses the flowers because of a significant delay (no one receiving a gift will do that of course). In other words, customers are invited to pay for a chosen delivery date, but if that date is missed, the company largely protects itself from liability while the customer bears the disappointment of a missed birthday, anniversary or other special occasion.

First they said delivery occurred after an error I had made with the address. I replied to let them know I had simply reused the address that was saved from previous orders.

Update: They responded to this message with "we can not find your order, please contact customer support. here's my order number. Copied from the email you sent as confirmation. Same one I provided throughout. Try to be honest in your responses. You offer specif delivery dates on your website. People buy gifts expecting them to arrive on those dates. And then you accept no responsibility when they don't. Just poor customer service. Just be honest about what you offer - "overpriced gifts which we may or may not deliver on the birthday of your loved one."
Order no. 748246 from 2026-05-05
Delivery scheduled on 09/05/2026
Between 09h00 and 18h00

Originally, several flowers' heads had been broken clean off & some were bent over, ready to break. The replacement bouquet was eventually delivered 5 months after my wife's 70th birthday.
I appreciate that the condition of goods on receipt is at the mercy of the courier on that day, but it was a disappointment given the importance of the occasion.
Thankyou Aquarelle - all's well that ends well!

After a disappointing delivery of the first bouquet of flowers. Aquarelle, were extremely efficient in sending another bouquet of flowers which have arrived successfully on the day after the receipt of the complaint. Thank you and i will use you again.