Aquarelle.com Reviews 

Previous delivery was excellent, with perfect customer service

The flowers arrived in very poor condition , not happy at all !!

Loveley website, easy to use

You always do beautiful flowers, your website is great and allows English speakers great access, I will continue to support you with future orders.

After an order of roses was destroyed by the delivery company .Aquarelle sent a replacement order of roses which arrived within 24 hours and are beautifull I can’t thank the Aquarelle team for all the did for me thank you again 💖

Thank you for having English option and to offer to write a message ❤️❤️❤️ merci

Beautiful bouquets and plants.

Wrapping well done and delivery on time.

Range of prices.
I like a lot this swite.

I sent flowers to my sister in law in France, submitting the order from the UK.
I tried Interflora - who failed to deliver
Then stumbled upon Aquarelle - who were brilliant (and cheaper than Interflora)
The flowers were better quality and she loved them
I will definitely use them again - the flowers were gorgeous!

rapide, original avec la photo

Used to send a friend some flowers whilst they were on holiday in France.
The flowers arrived on time and in good condition. The recipient said they were lovely.

Avoid like the plague. My bouquet and chocolates arrived 5 days late! Dead and melted. You couldn’t make it up!

Horrible experience and extremely unprofessional customer service.
They failed to deliver birthday flowers on the promised day, completely ruining the surprise. When I followed up, they asked for additional address details even though the address provided was correct and had been used successfully many times before. My friend later confirmed that the address was accurate.
What was most disappointing was their attitude. Instead of taking responsibility for the failed delivery, their customer service team was rude and dismissive. When I replied that the address was correct, I was told that my response did not answer their question. Later, they claimed they had checked with the recipient and that the house number was incorrect. I triple-checked this information with my friend, and it was not wrong.
Not only did they fail to provide the service I paid for, but they also provided conflicting information and communicated in an unacceptable manner throughout the process.
I would strongly advise avoiding this company. You risk wasting your time and money, only to be left frustrated and disappointed

Beau bouquet service ok 👍

“Wonderful flowers and outstanding service. Aquarelle are simply the best in the world! The bouquets are always fresh, beautiful, and delivered with great care. Highly recommended.”

Easy to use website. Good communication re delivery. Flowers received on time. Recipient complimentary about Flowers.

Zero stars!
They failed to deliver my mom's 75th birthday bouquet TWICE! They sent the first bouquet withered and rotten FIVE DAYS LATE instead of sending a new bouquet like they promised. Now I get an email saying there is a problem with the replacement and it's not being sent. What a joke company. This is the biggest scam with the worst customer service I've ever seen. I don't believe any of the positive reviews can be real. They ruined my mother's 75th birthday. Avoid this company at all costs.

If there is ZERO rating, i would have given Aquarelle that! I ordered My bouquet on the 22May2026 and was supposed to be delivered on 23May2026 as surprise to my friend's birthday. Aquarelle ruined my friend's birthday !!! They have you NO shame ??? 
I  demand a refund right away !!!
Today is the 25May ..and still no bouqet...UTTER unprofessionalism and a disgrace of a business...taking people's money and  NOT delivering the service... shambles ...and shame on Aquarelle.. I want my money refunded..and all of it asap
Never again will I do business with them

I wanted fresh peonies delivered to my friend in Cancale and Aquarelle did so perfectly! I was sent a photo of the flowers in their shipping container and my friend who received the flowers and sent me a photo also. Perfect customer service, perfect execution of the order. Bravo!

I ordered a birthday present for my friend in advance. But it was not delivered in time - it stayed in a transportation company for 2 days.
Moreover, the Aquarelle didn't replace the bouquet with a fresh one, but "promised" that the same bouquet would be delivered next day.
They ruined a surprise, flowers came opened (which important for peonies), their helpdesk answered randomly (I was waiting more than 30 minutes in chat for assistance and they came back to me in a few hours, saying they initiated refund). My whole day was destroyed - I tried to figure out what was happening and what I had to do: would my friend get her flowers next day or should I order a new bouquet.
Next day they agreed to send a fresh bouquet but the same minute my friend got her flowers finally. Fortunately, flowers were not in a terrible condition (as in other users' cases) and I closed the case.