Aquatics Online Reviews 

725
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I havee been keeping fish for around 22 years,and have never had a fish die within a week,and I always test my water before bringing in new fish. I needed some new fish and I was working in Breile... See more

Rated 1 out of 5 stars

My son took our grandsons to visit this company recently to buy some fish. for them. After explaining how he had prepared the new tank at home and got the water to the required condition on the advice... See more

Rated 5 out of 5 stars

Algarde airline hose. As window cleaners we use Algarde as the hose that feeds the window cleaning brush, Aquatics online is the only supplier we can find. If you can supply more I will post your emai... See more

Rated 1 out of 5 stars

I had to chase my order repeatedly only to be let down completely, when finally after 2 weeks from my placing the order the manager David, who had assured me the package would be sent via next day del... See more

Company details

  1. Pet Store
  2. Aquarium Shop

Information provided by various external sources

Aquatics online is the leading supplier of tropical aquarium accessories, pond pumps, aquarium tank equipment, filters, heaters, liners and other aquarium products in UK. We have a live chat service on the website generally available between 9am and 5pm Monday to Friday. We are genuine people offering a genuine service. If you're disgruntled about any aspect of our service please let us know. We'll go out of our way to put it right.


Contact info

1.9

Poor

TrustScore 2 out of 5

725 reviews

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No history of asking for reviews

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1.9

All reviews

(725)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

spare parts easy

Had a old Ehime filter I was going to throw out as I dropped and smashed the impeller
Done a search and found this web site and now have renewed the impeller and all the seals so have a good spare if needed

February 28, 2015
Unprompted review
Rated 5 out of 5 stars

Take the Tube

I ordered two lighting tubes, something you always worry about when they are in the post. These arrived within two days were very securely packed in a very hard card tube.Impressed!!

February 13, 2015
Unprompted review
Rated 2 out of 5 stars

Good prices but poor delivery time & communication

Ordered from Aquatics Online as prices were very reasonable and all items were showing in stock.

Ordered on the Sunday and had confirmation of the order, expecting despatch Mon or Tues at latest.

Heard nothing by Wednesday so dropped an email asking for an update. Had no reply, or any other update on the order so chased again Thursday. Got a reply to the second email which advised they had been waiting for something to come in (despite everything showing as in stock when I placed the order) and it had been sent out.

Package arrived on the Saturday, with the wrong name on the package (despite correct name being on order, and the enclosed invoice). As we weren't in to receive the parcel, had to pick up from the post office who were thankfully understanding of the name issue and let us have the parcel.

Goods absolutely fine, but on the basis of time taken to deliver (for over £5 postage) and lack of proactive communication, won't be using Aquatics Online again.

February 6, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Have used this company many times and would not hesitate to recommend. Excellent service

February 1, 2015
Unprompted review
Rated 3 out of 5 stars

Replacement fishtank

I had to replace our glass bowl fish bowl, was unable to replace using local stockists, so had to revert to the web found just what we wanted but found to be expensivennot over value for money.

January 21, 2015
Unprompted review
Rated 4 out of 5 stars

Reef Max 60 Cabinet

I Purchased A Reef Max 60 Aquael Cabinet Only, To Match My Reef Max 60 Aquarium, I Ordered The Cabinet Stated (Black) In The Description, But Upon Arrival The Cabinet Is Not Black, But Charcoal Grey, Not Sure If This Is The Correct Colour Cabinet, But Im Willing To Keep The Product As It Doesnt Look To Bad In All Honesty, Speedy Delivery, Fast Reply Through Email, Very Helpfull And Friendly Customer Service, Would Recommend To Anyone, Will Be Purchasing In The Future Without Hesitation 😃

January 14, 2015
Unprompted review
Rated 5 out of 5 stars

Speedy service

I always use Aquatics Online for purchasing fish food now. The price guarantee is really helpful and saves you money as well as having to try lots of different retailers. My last order was incredibly speedily delivered - ordered one day and delivered the next.

December 9, 2014
Unprompted review

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