Aquatics Online Reviews 

725
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I havee been keeping fish for around 22 years,and have never had a fish die within a week,and I always test my water before bringing in new fish. I needed some new fish and I was working in Breile... See more

Rated 1 out of 5 stars

My son took our grandsons to visit this company recently to buy some fish. for them. After explaining how he had prepared the new tank at home and got the water to the required condition on the advice... See more

Rated 5 out of 5 stars

Algarde airline hose. As window cleaners we use Algarde as the hose that feeds the window cleaning brush, Aquatics online is the only supplier we can find. If you can supply more I will post your emai... See more

Rated 1 out of 5 stars

I had to chase my order repeatedly only to be let down completely, when finally after 2 weeks from my placing the order the manager David, who had assured me the package would be sent via next day del... See more

Company details

  1. Pet Store
  2. Aquarium Shop

Information provided by various external sources

Aquatics online is the leading supplier of tropical aquarium accessories, pond pumps, aquarium tank equipment, filters, heaters, liners and other aquarium products in UK. We have a live chat service on the website generally available between 9am and 5pm Monday to Friday. We are genuine people offering a genuine service. If you're disgruntled about any aspect of our service please let us know. We'll go out of our way to put it right.


Contact info

1.9

Poor

TrustScore 2 out of 5

725 reviews

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1-star

No history of asking for reviews

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1.9

All reviews

(725)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding!!

Aquatics Online provide good quality products at very competitive prices and extremely swift delivery. Communication is excellent. Would use them again and recommend them to anyone. 10/10 AND a gold star!!!

July 11, 2014
Unprompted review
Rated 2 out of 5 stars

30 m of pond hose

This order is now 10 days old and no sign of the hose or an e-mail to say when it's arriving my wife's been having to stay in every day waiting for it to arrive, hopefully this week? May be I should have gone for someone else I've now seen also offering free delivery (but next day) Credit Card was charged a week ago.

July 9, 2014
Unprompted review
Rated 3 out of 5 stars

Communication not as good as usual

Everything was well packed and the order was complete. The order was a little slow to arrive but delivery was free so this was acceptable to me. An Email to inform me when the parcel had been dispatched would have been useful. Another Email warning me of the day of delivery would have helped - I nearly missed the delivery because I wasn't expecting it until I had a email.

July 4, 2014
Unprompted review
Rated 3 out of 5 stars

product good for purpose

The jointing section was good idea and practical but, took a week to arrive and postage was far to expensive @ £4.99p for a piece of plastic in a jiffy bag.Don't
have a problem with the goods but would look farther a field in future for cheaper
postage results.You would probably say you have a minimum charge but when you are paying £11 45p.fora plastic connector postage @ £4.99p is a lot.
Thanks for listening that my gripe over hope this is a help in feedback.

June 14, 2014
Unprompted review
Rated 5 out of 5 stars

great

right item, prompt dispatch, quick delivery and well packaged many thanks

June 12, 2014
Unprompted review
Rated 5 out of 5 stars

Quick, efficient service.

I chose this site for its comprehensive stock and availability. Goods were delivered promptly and e-mail advice sent on dispatch so arrival could be expected in case signature required.
Would happily shop here again.

June 9, 2014
Unprompted review
Rated 3 out of 5 stars

DELIVERY COULD BE QUICKER

Ordered a small part that could be sent in an envelope first class Royal Mail. Ordered the Friday of a bank holiday weekend but it was not dispatched until the following Thursday. I paid the privilege of this with £4.99 P&P plus VAT fro a 61p stamp.
I was told it wouldn't be sent until after the Bank Holiday, and assumed this would be the Tuesday.

June 2, 2014
Unprompted review
Rated 5 out of 5 stars

Aquatics Online : Fast getting articles!

Well, i had searched the web for some unusual parts for 1250 pumps acessories. Looked @ portugal, spain and nothing. Several time looking for it ( 8 heads and 8 sponges ) that eheim sells but it seems no one has it or is ultra-dificult to get it.

For the other side ( for my good luck ) i have found in aquatics online the solution.
It took much more time in transportation ( royal mail in uk -> ctt in portugal ) than to get my order submited and shipped.

The only cons i would like to add was the possibility to pay tracked mail that for my needs ( "emergency" ) was an benefit. But the peopel @ aquatics were fantastic. Always responded in my emails and helped me .

Recomended !!

May 4, 2014
Unprompted review
Rated 4 out of 5 stars

Speedy customer support

I had a problem with their website not being accurate. But they responded very quickly. I would certainly do business with them again.

May 2, 2014
Unprompted review
Rated 5 out of 5 stars

fast filters for fish!

fast and reliable service. Goods arrived within a few days. I have used Aquatics Online in the past and have never had any issues. I will certainly use them again and would not hesitate to recommend them to others.

April 30, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant website

Have used this company more than once, they are very competitive on price and deliver quickly. Cannot fault them on my purchases of Blanc-kit.
Would definitely recommend to other potential customers. Newsletter keeps you up to date and is interesting.

April 28, 2014
Unprompted review

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