Aquatics ToYour Door Reviews 

1,061
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and the secure, careful packaging that keeps the aquatic life completely safe during transit. People are also very happy with the wonderful condition of the fish and plants, noting they look vibrant and settle into new tanks remarkably quickly. However, some customers also noted unfortunate issues with livestock arriving in poor health, showing signs of distress, or being dead on arrival. A few people experienced unexpected delivery delays, poor communication responses, or received animals that did not match the expected size or description.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the fish arrive healthy, lively, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with healthy, vibrant fish... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt arrival times,... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting fast, reliable... See more

Service

Users describe positive interactions with service, frequently praising the reliable, professional, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the service I received! Great communication, I enquired about a specific coloured betta fish & got exactly what I wanted! The crowntail Betta fish & plants were very well packaged &... See more

Rated 5 out of 5 stars

Ordered fish online, very fast delivery. Although one fish was not alive , replacement one delivered on next order. Able to quickly speak to customer services via WhatsApp, very helpful and easy commu... See more

Rated 5 out of 5 stars

I ordered 10 Black Mollies, informed me they only had Dalmatian Mollies which I accepted and boy oh boy I am glad I did. They arrived in perfect condition very healthy. I have had them for almost 3 m... See more

Rated 5 out of 5 stars

5 star review for these guys is justified, placed order on Wednesday, fish and plants arrived today, plants bright in colour very healthy looking, fish are alive and very energetic and also look very... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

We are able to offer you the best online selection of Tropical Fish, Saltwater Marine Fish, Koi Carp and Pond Fish ready to buy online and delivered to your door! Next day delivery available


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,061)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing company

We had a slight hiccup but it was nothing to do with the business. The delivery guy damaged and killed fish by dropping the box from chest hight.
Again NOTHING to do with the shop but they did sort this problem and promptly replaced all deceased fish and at my door within 48 hrs. Iv always had great experiences with aquatics to your door. Highly rate them for their service also there beautiful quality and selection of all sorts of aquatic life.
Will definitely keep using these as my tanks grow in size and amount

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Placed my first order with Aquatics to…

Placed my first order with Aquatics to your door on Thursday 19/2/26.
Had a prompt e mail back giving me a delivery time for next day delivery Friday 20/2/26.
All my African cichlids peacocks arrived perfectly healthy and coloured up.
Acclimatised them and released them into the aquarium,all swimming around healthy and happily.
Will be placing my next order for more in a few weeks time.
Couldn’t be more happier with the company and my fish.
Well done Aquatics to your Door.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic Service .I had a phone…

What a fantastic Service .I had a phone call the day after ordering saying they were waiting on the Green rasbora. Then I rang them back with the choice of 2 new dates a week later they had given me . for me to pick one .I chose saturday and they turned up well packaged in a big box wrapped perfectly all very strong and swimming with health and vigour . Highly recommend and was a pleasure buying ,I will be back for more fish soon !!!

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered shrimp, snails and fish

Ordered shrimp, snails and fish - all arrived well packaged and all in great condition. Excellent comms, all thriving thus far - really pleased, excellent courier used. Ordered on Sunday for Monday dispatch and Tuesday arrival - fab from start to finish!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic absolutely delighted

Fantastic absolutely delighted with Aquatics toyour door , ordered twice with in 2 months.
Thy sent me absolutely beautiful fish, will be ordering again especially if the wife lets me have 2 more tanks.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

The fish arrived healthy and colourful

The fish arrived healthy and colourful and the staff went a extra mile making sure I got all male peacock cichlid.
Only problem was delivery but they helped me to track them down and the delivery company hand machine was broken to I couldn't track it not aquatics to your door problem but thanks for the fish and all the help

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

Hello all my fishy friends I ordered …

Hello all my fishy friends I ordered my 1st fish yesterday I have screen shots to prove this . That took my mouny even sent a nice email. I've had today off work for the Delivery Then I've found out thay have cancelled my order! No reason other than very rudely told me thay cancelled just because thay felt like it. Then told me DON'T BUY FROM HEAR .As I sead my very 1st order with this company .. shame I did not read the reviews on hear 1st FROM what I'm reading its Not Good . How dere thay except my order I tack the day of work I work shifts being with metropolitan Police I had to email them this morning as I had not received any notification from any courier about my delivery today . It's really not good anoth then tell me that are contacting the Police really!! Well what can you really say . Disgusting terrible way to treat a new customer Never again . Fishy friends I would not try to buy from nasty people like them that have got my mouny I want it all refunded. Terrible reviews . .. I except them to underwrite this review if that do I'm tacking this a lot higher I have my emails and screen shots I have any proof I need. Mr Ryen Clarke... ps I think this company is nouthing but liers . I hope you find my review helpful. . I have just started out with my 1st ever 6ft aquarium. I'm now going to my local Aquatics centre to bye my fish. . JUST AS I SEAD UNDERWRITEING MY REVIEW .I'M A MAN WITH 1ST REVIEWTO THIS COMPANY HOW DERE THAY CALL ME A WOMAN'S NAME I'M A POLICE OFFICER IN LONDON AND I'M TACKING THIS A LOT HIGHER. IF MY REVIEW IS REMOVED THE POLICE WILL CONTACT TRUSTPILOT AND THAT TERRIBLE AQUATIC COMPANY HOW DERE YOU YOUR GOING TO WISH YOU HAD NOT LIED . DISGUSTING . RYEN CLARKE...

February 12, 2026
Unprompted review
Aquatics ToYour Door logo

Reply from Aquatics ToYour Door

Again Lynne, We do not want to keep going over this, we sadly cannot have you as a customer, you are threatening and abusive, we have a job to do and do not need to be spoken too in the manor you do, please try another aquatics company.
Yes you have been reported and we are taking it further.
We have also noticed that you do this countless companies on here, it is a shame others have to deal with this as well.

Rated 5 out of 5 stars

Top quality fish and unreal service

I have used these guys a few times now and hands down the best from the point of ordering down to the customer service if you need them.

I love the fact they are down to earth and really do care about the fish and if there is something wrong with the fish they will not send them out and contact you which I personally feel is brilliant as they could easy just take your money

There is just something about these guys which keeps me returning hands down wont go anywhere else .....and a massive thanks to Suzanne for her help and contact her customer service is beyond amazing.

One happy customer.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 10 Black Mollies

I ordered 10 Black Mollies, informed me they only had Dalmatian Mollies which I accepted and boy oh boy I am glad I did. They arrived in perfect condition very healthy. I have had them for almost 3 months and they are doing just great and producing lots of healthy fry. They arrived well packed and super speed. Thank you.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Very nervous at first as have never purchased aquarium fish online, But aquatics to your door was amazing. Recommended the type of fish that went together with other advice, delivered in really well secured packaging,fish arrived all well not had any issues, will definitely use again thank you.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I've ordered fish from aquatics to ur…

I've ordered fish from aquatics to ur door on a number of occasions now and every time the communication has been amazing, the delivery time is always exact and the quality of fish has been exceptional . Ive always ordered Malawi cichlids and they are bright and sexed correctly (over a certain size) will definitely be purchasing from here again

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service – Healthy, vibrant fish delivered safely!

I recently ordered from Aquatics To Your Door and couldn't be happier with the experience. The communication throughout the entire process was top-notch, keeping me updated every step of the way.
The fish arrived incredibly well-packaged and protected, which was my main concern with ordering online. I’m pleased to report that every single fish arrived alive and in perfect health. What impressed me most was how quickly they settled in; they were active and coloured up almost immediately after being introduced to the tank.
I would highly recommend them to any hobbyist looking for quality livestock and reliable service. I’ll definitely be a returning customer

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

FISH ALL DOA

FISH ALL DOA . THAY HAVE NOT REFUNDED AND DONT ANSWER MY EMAILS . THE FISH TURNED UP 6 HOURS LATE .ALL DEAD IT COST ME £200 FOR DOA FISH. POOR THINGS PLEASE DONT BUY FROM THIS COMPANY IF YOU CARE ABOUT FISH AND DONT WANT TO THROW YOUR MOUNY AWAY !!!!!!! I HAVE ALL THE PROOF NEEDED EVEN DX SEAD ITS NOT GOOD ANOUTH AND TOLD ME AND MY PARTNER THAT THAY SHOULD REFUND YOU FOR THE LOSSES IT WAS GONE 8.PM AT NIGHT WHEN THE DOA WERE DELIVERED. ITS DISGUSTING THE POOR CREATURES DIYING LIKE THAT .. THAY ALWAYS UNDER WRITE THAY NEVER OWN UP.TO WHAT THAY HAVE DONE. PLEASE HAVE RESPECT FOR LIVING CREATURES AND PLEASE FISHY FRENDS BUY ELSE WERE...........

February 3, 2026
Unprompted review
Aquatics ToYour Door logo

Reply from Aquatics ToYour Door

Hi Linda, we have been here before with you, with fake reviews. The photos you sent over of 'dead fish' were fake, they even had water marks from where you stole them off the internet! Some were not even the correct types of fish. I did in fact respond to your message but you chose not ignore it. You are a scammer, it is just that simple. Please never attempt to buy from us again

Rated 4 out of 5 stars

Received my order on time and well…

Received my order on time and well packaged on opening fish looked very healthy but sorry to say once i got into my tank 1 was not well i took it bk out give it a little while put bk in but it died it was not swimming properly looked like it had swim bladder others are doing ok up to now

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service from start to finish.

Fish arrived healthy and well packaged.

Will definitely be using Aquatics To Your Door in the future and would highly recommend them to anyone.

January 29, 2026
Unprompted review
Rated 4 out of 5 stars

The past 18 months I have spent a good…

The past 18 months I have spent a good few thousand pounds stocking my fish room. The customer service is always good, the fish are of good quality and healthy, and they are delivered well. I believe, or get the feeling, they have a high turnover, which is why they can price them well.

However, the reason I only give 4 stars is that I have had the same recurring problem with cross-contamination (bacteria or similar) with the same species of fish. Even though they have all come from the same seller/shop, each time I lose about 20% of the new order, and about 20% of the established same species fish.

The first time it happened was when stocking a discus grow-out tank. I stocked it with about 10 fish a week, only to have their “new shipment” fish make my previous fish sick and go black, while all the other species in the same tank were fine. lost about 30%.

It happened again with angelfish I bought over several months, they was all doing really well 18 of them, then added 5 more, only for all of them getting sick, for no apparent reason. lost all but 1.
it has just done the same when mixing Corydoras catfish. I had 40 cheap reds fattening up over the past few months, doing really well. As soon as I put 15 different types of Corydoras in the same tank, within 24 hours they start dying of for no reason whatsoever, so i believe the fish of today are just to sterile, and cant cope with each others species bacteria. been keeping fish closes to 50 years now, Hench my fish room for breeding my own stock.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Dead fish

Delivered twice to my house. both times the box was very cold .first time 2 fish of 5 was DOA. Then 2 fish died within hours. The second time 2 of 4 was near death then died the other two died soon after. In my tank I’ve not lost a fish in 2 years so my tank is very clean 70 pounds down the drain. Left it for a few months and the one fish that survived turned out to be female no colour at all had more colour when it arrived obviously been fed colour enhancing hormones

January 21, 2026
Unprompted review

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