Aqua Vape Reviews 

460
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have been shopping with Aqua Vape for a few months now and I can’t fault them. Their prices are much cheaper than the supermarkets and other vape stores. Delivery is super fast and their customer se... See more

Rated 5 out of 5 stars

Quick turnaround on delivery during bank holiday. Excellent price for a huge bundle offer on the click & vape. Set up took approx 30seconds. Great flavour. Compact enough to tuck into my pocke... See more

Rated 5 out of 5 stars

I like this product. I’ve been vaping over 2 years, helped me give up the cigs after I got a diagnosis of lung cancer. The world of vaping has become much more complicated in the last couple of years... See more

Company replied

Rated 2 out of 5 stars

I have bought 4 series 4 and one series 5 and many coils. At first the series 4 worked brilliantly. Then the latest 2 have leaked heavily into the mouthpiece and the one I bought direct from aquavape... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Aquavape is your online vape store for the supply of UK based e cigarette liquid, vaping supplies, liquid mixes and vaping accessories. Click now for more info.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

460 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(460)

11 reviews in the last 12 months

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Rated 3 out of 5 stars

Having great difficulty in obtaining…

Having great difficulty in obtaining series 4 coils? I’m at a loss where to get them. I do however, think it’s an excellent product and does the job.

Please help

October 17, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for getting in touch you can purchase the coils on our website

https://www.aquavape.co.uk/product/series-4-5-0-5ohm/

We have some great offers on the website for the coils 3 packs for £25.00 or 5 packs for £39.99

You can also call our customer services team on freephone 08081 687 551

Many Thanks

Aquavape customer services

Rated 3 out of 5 stars

I bought five of these today from my…

Edit: just wanted to add that Aqua vape have been very helpful and sent me some replacement products. Sadly they still leaked however the customer service is excellent.

I bought five of these today from my local co-op. One of them works fine and I’m enjoying it. One of them doesn’t work at all, and the remaining three had all leaked and were wet inside the plastic wrap. I will not be buying these again.

September 26, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi Hayley

Many thanks fro taking the time to leave your review, I am sorry to hear of the issues you are having with the devices.

Could you please contact us on sales@aquavape.co.uk so we can arrange to get these replaced for you?

Many Thanks
AquaVape Customer Services

Rated 1 out of 5 stars

Really disappointed

Really disappointed. I've been using Aquavape for a few years but the last few vapes I've bought have been really poor quality. The last one I bought didn't work at all and despite emailing them I have received no response. I won't be buying their products again and strongly suggest that you don't either! Shoddy product, shoddy service

September 23, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi Chiara

Many thanks for your review, I am sorry to hear you are experiencing difficulties with the device,

I have located your order and asked our customer service team to get in touch with you to resolve the issue

Apologies for any inconvenience

Many Thanks

AquaVape Customer Services

Rated 1 out of 5 stars

Don’t buy the aquavape regular.

Recently got the Aquavape regular and had no problems with it for two weeks using a 50/50 juice. Then I changed the coil. The new coils last about a day even though I’m using it in the same way I used the one that came with the kit and they are the Aquavape branded coils and not a cheaper alternative. I make sure the coils are properly wicked before use and I don’t take heavy pulls on it.
I wouldn’t recommend this product.

August 17, 2020
Unprompted review
Rated 1 out of 5 stars

I’ve bought a aquaVape nano menthol…

I’ve bought a aquaVape nano menthol batch:AQ00368
When opening the sealed bag the vape pen was in, the pen was wet with liquid, I am unable to get a hit from the vape and no vapour is present?! Is this not working? Have I been sold a dud? Not happy! And dying for a cig now! Very unhappy

July 29, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi Michael

Many thanks for getting in touch I am sorry to hear of the issues you are having with the pen

Could you please send us an email on sales@aquavape.co.uk so we can get this resolved for you

Apologies for any inconvenience

Many Thanks

Laura Cope

Rated 1 out of 5 stars

Useless coils

Aqua vape have changed their series 4/5 coils and they are absolutely rubbish. When you finally get them to work they burn out within a day. I'm not a novice at vaping having 5 years experience. I have written to thecompany several times but had no reply. I have no confidence in their products or indeed the way they conduct their business. A lot of people choose vaping as a cheaper means to smoking but if you select this companies products it will cost you a lot more. I find it incredible that aqua vape have replied to this review within 24 hours when they have failed to respond to my emails. Do you think it has something to do with their image? To me it seems they want to look as though they are concerned and helpful when they have been the complete opposite. They already have my details so why ask on here? Don't be fooled people this is pure manipulation.

July 26, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi Wendy

Many thanks for taking the time to leave use a review

I am sorry to hear of the issues you are having with the coils

Could you please email our customer services team with a contact number so we can arrange to call and resolve the issue

Many Thanks

AquaVape Customer Services

Rated 5 out of 5 stars

Aqua vape are the best company for…

Aqua vape are the best company for vaping products in the UK. Wether you are new to vaping or an old timer like me, you can't find better products than those produced by aqua vape. A first class company in all respects.

June 21, 2020
Unprompted review
Rated 5 out of 5 stars

Online orders

I’ve been using the Aquavape liquid for almost 2 years buying it normally from my local shop but now ordering online from their website and it’s actually cheaper. I have now subscribed. Thank you for the quick despatch and delivery, perfect timing!

June 3, 2020
Unprompted review
Rated 3 out of 5 stars

Mostly harsh vape liquid

Most of the vape flavours (6mg, VG50, PG50) are pretty harsh at the back of the throat. I’ve only found wild berry, blackcurrant and black lemonade to be smooth (wild berry is excellent). Just been disappointed in all the other flavours I’ve tried. I’ve used the same vape and changed coils between flavours to test it all out but I’ve been disappointed. The harshness makes most flavours un-vapable and leaves me with a cough.

May 27, 2020
Unprompted review
Rated 1 out of 5 stars

Shocking service Aqua Vape

Shocking service . I’ve had 3x series 4 all failed after around 2/3 months .
Recently bought a series 5 on the 29 / 03 / 2020
This one won’t charge.Asda refuse to swop it and I escalated my case to the Aqua Vape company director and he didn’t want to know other than send it back and we’ll take a look at the problem if it’s deemed faulty we’ll send a new one which may have a week’s turnaround.( what do I do for a week ? )
Maybe it’s best to take up smoking again.
As for Aqua Vape don’t bother as there not bothered.Asda should remove this product from the shelves as it’s not fit for any length of service.
Stay well away

May 12, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi Harvey

Many thanks for getting in touch, I am sorry to hear you have experienced difficulties with the devices, could you please send me your contact details to sales@aquavape.co.uk so I can call you regarding the issues

Many Thanks

AquaVape Customer Services

Rated 5 out of 5 stars

Easy to use site

Easy to use site, great customer service

May 9, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to review our service

Happy Vaping
AquaVape Customer Services

Rated 5 out of 5 stars

Always use their juice salt nic…

Always use their juice salt nic products, brilliant products, havent tried their pens or mods yet but if they are as good as juices and their nanos will defenitly be looking into getting one to try 10/10 all round

May 5, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi Anthony

Many thanks for taking the time to review our service

Happy Vaping
AquaVape Customer Services

Rated 1 out of 5 stars

there thieves they will rob your money like they did mine

Order twice both times items never turned up and not had any money back been told they will do investigation but been waiting months and had no sign at all of payment coming back to me waste of time money
These are keen to take your money but have every excuse In the book to stop you from getting your money back when they haven’t even sent your items

Rang them again (31st) asking for refund and been told what am I getting mad for it’s just a vape kit when I repeated said this isn’t about the kit it’s about my money I’ve lost twice (this is by an apparently a manager ) waste of spaces DONT BUY YOU WONT GET YOUR ITEMS AND THEN WILL REFUSE TO GIVE REFUND
Can give recording of phone called I’ve had so you can see the appalling excuses of a company it is
They don’t respond to emails either

Still no delivery still no refund absolute waste of breath trying to get your money back this company is a joke I’ll be taking it further they can’t keep robbing people

March 30, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi Mr Harris

Many thanks for leaving your review, I do find this very concerning regarding your deliveries

Could you please email your order details into sales@aquavape.co.uk so I can resolve this issue for you

Many Thanks

Aquavape Customer Services

Rated 5 out of 5 stars

yes qween

loved it great vape hun

February 8, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

Excellent

Quick delivery

January 29, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

Service is brilliant

Service is brilliant and the products are amazing, wouldn’t go anywhere else

January 24, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

Purchased some Vape Liquid from the…

Purchased some Vape Liquid from the on-line store, very easy process and the package arrived a few days later.
Very good service and was kept informed on the progress of my order.
More than happy to buy direct from them again

January 18, 2020
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

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