Vapemate Reviews 914

Ive been using this company for a long time now and honestly they are just amazing, nothing is to much trouble, they get back to you if you email them which is to much trouble for most companies and the delivery is spot on and never had to wait longer than a few days, so thank you vapemate would not order from anyone else

I regularly order vape liquid from Vapemate and the delivery times are excellent.
I recently had to replace my vape which was the Aspire K3 and it had been discontinued so I selected one from Vapemate. Unfortunately, when it arrived it was far too large for me so I called customer services and spoke to Zoe who helped me with my return and also did some investigation to source me a suitable replacement for my original.
She received my return, arranged my refund and has been in constant touch with me with up-dates.
I would highly recommend this website, the service is second to none.
:-)

Fantastic company to deal with,never use anyone else,the vaping go to people,
Thank you as always Zoe 👌👌

Great range of vaping products at great prices. Fantastic service as always.
Customer service and support are second to none. Special thanks to Zoe who couldn’t be nicer and more helpful with my small problem with an error that I had made.
Can’t recommend Vapemate highly enough.

I was browsing online looking for offers on my usual Vampire Vape Pinkman 70vg E liquids. I luckily stumbled upon Vapemate who had them on offer for £1.99 each. Plus i received 20% off my first order for subscribing to they mailing list. Plus you only have to spend a minimum of £10 to receive free delivery which is great and most Vape companies don't offer such a thing. Plus they offers a loyalty scheme where you can build up points to be used as a discount on your next order. Plus they offer a £10 referral bonus for you and your friend if your friend spends a minimum of £20 on they first order.
I needed help with the referral and got a prompt reply back from Zoe at vapemate customer services who helped me get everything sorted so me and my friend received £10 off which was fantastic. I'm really happy with everything I've received as a new customer and the most important thing for me when ordering from a company is the customer service I receive and i got that from Zoe x
I will defo be ordering again on a regular basis!

So very helpful when my package got lost, very quick reply from Zoe and I felt they really care about providing good service. Very pleased with the help I received, I recommend this company.

Love the customer loyalty points programme and Zoe in the customer service department gets any issues solved immediately and is so efficient and friendly. She keeps you up to date via either email or phone and nothing is a problem for her. This company is the best I have dealt with.
I highly recommend Vapemate and they send you vouchers to use also when you sign up for an account.

I’ve been using Vapemate for around a year now and have been super happy with them. Great prices and great customer service. They’re very quick to resolve any concerns when you reach out!
Only concern is I’ve had to move onto different vapes due to stock availability but there is generally something similar in stock to try instead.

Vapemates customer service is fantastic. The answer very quickly and are only too happy to help.
I had contacted them regarding an order I placed and a small issue I had with the packaging being to bulky to go through the letterbox. They were quick to respond and they solved the matter right away. Highly recommended this company. Thank you for your help and understanding.

Vapemate are the best company to deal with,fantastic service,great product and an unbelievable customer service,Zoe was incredibly helpful,i won’t use anyone else for my vape products,thank you guys.

Great company! I accidentally ordered the wrong strength, easily returned and exchanged, very quickly! Lovely customer service

I ordered the wrong size product and contacted Vapemate. I asked if I could return the items which I did and the day after they received them they refunded my money which is great customer service. Thank you Vapemate.

Sent out a defective vape, wants me to pay for postage to send it back. Will not be using this shit show of a service again.

As a first time customer I had a problem with my order delivery so contacted Zoe in customer services who got it sorted really quickly. Excellent customer service thank you

Such a lovely company, customer services are outstanding, A1, well deserved.

I've been ordering from Vapemate for years and and have always received first class service from them. I recently made a mistake with an order and the return and refund process was handled impeccably. Their own menthol liquid is by far the best menthol on the market and I've tried a lot.

I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and the fault was mine, not theirs. I stuffed up the order finger fumbling and in too much of a hurry.
Contacted customer services and they were absolutely understanding and explained how to return the incorrect product and sort it out. All done as rapidly as humanly possible and very pleasant to deal with as well. They should also get an extra star for NOT using the appalling Evri for their deliveries. Highly recommended.

We have been having problems with the Innokin cool fire pulse vape. We have replaced 2 under warranty and one of the replacements has developed the same problem. Vapemate and Zoe in particular have been extremely helpful in resolving this problem.

Sent out moldy and expired e liquid with long delivery and no refund.

I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication after the call was through email and has been clear and concise.
Helpful, friendly and will continue to use these guys for future purchases :-)