The customer service from Ardmoor is very good, however do be wary of purchasing any hoggs of fife products from them. Ardmoor will only act as an intermediary. I purchased a pair of Highs of Fife... See more
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Ordered items on the Saturday afternoon and My phone auto filled out my old address on the delivery note, I emailed ardmoor on the Saturday with my current address. And 8.00 o.clock Monday morning... See more
I’ve bought several things from Ardmour over recent years and customer service has always been very good. Recently bought some boots which arrived quickly and were fine but just not for me. The return... See more
The quality of the ordered pants is just outstanding. Second to none. This is true for design, materials, as well as processing and workmanship. Announced sizes are correct. Delivery was fast, wi... See more
Company details
About ArdMoor
Written by the company
We supply quality clothing, footwear and equipment for men, women and children that share our passion for country sports, the great outdoors and sailing.
Explore our fantastic range today:
Contact info
The Granary, Kingston, EH39 5LT, North Berwick, United Kingdom
- 01620671480
- info@ardmoor.co.uk
- www.ardmoor.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Item was in stock as listed and…
Item was in stock as listed and delivered on time. Can't ask for more than that. Excellent.
Order never shipped, even after chasing
Placed an order for a pair of Ariat boots which were apparently in stock. Email confirmation of order stated I would expect an email to confirm when boots were shipped. 3 days later still no confirmation of boots being shipped and I noticed the website had changed to stating 4-6 days for order processing. It had been 3-5 when I ordered.
So I emailed customer support who got back to me very quickly. Customer support advised they would be shipped next day (day 4 since order). Great I thought, still time to arrive for my next competition.
Come day 5, still no confirmation. Checked my order status and it still said confirmed. By that point it was the afternoon and would not make the post, as it was a Friday no way would the boots arrive for my competition.
I called to cancel the order and a refund was made straight aware. The person on the phone didn't argue or ask why I was cancelling (so maybe this happens often).
All I can say is the customer support team are great to deal with and are very quick by email and phone. The time taken to ship items is a complete let down and I wouldn't purchase from them in the future.
3 outdoor pants
The quality of the ordered pants is just outstanding. Second to none. This is true for design, materials, as well as processing and workmanship. Announced sizes are correct.
Delivery was fast, without any issues.
I can warmly commend Ardmoor as an absolutely sophisticated online shop.
Dr. Dr. Lothar Fohmann
Excellent overall service
Very user-friendly website. Clear images and description. The goods were as described. Arrived promptly. Will use again.
excellent customer service
Good packing and very good service
Great service and good value
The title says it all. Had to return one pair of shoes as the fit was not quite right. Refund was processed promptly and the replacement order (a different style) despatched immediately. It arrived the next day. Great experience.
Orca creek boat shoes
Orca creek boat shoes are really well made and I am really satisfied with my purchase.
Terribly slow service
Terribly slow service. Product sizing description / conversion poor.
Arrived in good condition and on time
Quality product at reasonable prices
We were looking for walking shoes that lasted more than six months, delighted with the shoes and the service.
Hoggs of Fife Trek Shoe
I find it very difficult getting walking/hiking shoes at size 6 1/2. Took at chance with the
Hoggs of Fife Torridon Waxy Leather W/P Trek Shoe. I am absolutely delighted with the quality, extremely comfortable and have not had to walk them in. I will always recommend Ardmoor for quality and service.
Quickly dispatched and delivered 👍
Just really good service.
The socks are quality.they came…
The socks are quality.they came quick.service was excellent.ill use you again
Up to standard
The top was a good fit and ideal for evenings to take the chill off and good fit to allow it to be used for layering if it’s cold. Great item!
arrived quickly had size in stock
Turns out my purchase was delivered to…
Turns out my purchase was delivered to not only the house but the wrong village by about 12 miles! But Ardmoor insisted I check with neighbours and the safe space even though there was a picture of my purchase in the doorway of the other house and a signature that was clearly not my name, which also said it was handed to me at a time I was at home, but they would rather keep going round in circles asking me to check other places,they even sent a Google maps location of where it had been delivered, I pointed out the different address, they said, can you check with neighbours just in case!! I gave up, let's hope they do the right thing and refund me! Or do I need to ask my neighbours for that too!!
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