Argos Reviews 

I contacted Argos via their online chat, seeking a replacement electric lead for an item. The automatically served up questions did not match the scenario I was trying to address and when finally connected to a live agent, they simply did not ask me any questions and told me there was no support available for my item. The reason this is appalling customer service is that there was no attempt to understand the issue and no effort to provide any real help at all. I am left with an item worth £450 which is unusable after just over a year. I was told to get an independent survey and send it to them, when all I needed was an electric cable. Long story short, if you're going to spend serious money I would never spend it with Argos. If you are going to do so, go into it with your eyes open as there is no decent customer support post-sale.

Awful
Purchased a dishwasher. I paid extra for a 4 hour slot on a day off a week in advance
No email with the 2 hour window as promised only an SMS 1 hour before the delivery time saying it had been refunded without explanation
I spent ages on the phone getting repeatedly cut off only to eventually get told it was a stock issue
I asked to speak to a manager and was left waiting for 20 mins only to be told none were available
I was then told I would be phoned back in 4 hours. This never happened
The item is still available to purchase online despite Argos knowing they have stock issues.

Purchased a Miller & Carter gift card and had to wait a week after payment to receive it by email, had to chase it up not good enough.

Absolutely disgraceful customer service. My elderly parents ordered a Bush tumble dryer in December, they placed the order over the phone and someone was able to collect for them. Item became faulty after 7 months, Bush came out and informed them the parts were no longer available and a replacement would be needed. We then spoke to Argos on behalf of my parents, they informed us they could offer a replacement but my parents would have to take the old appliance across town back to Sainsbury's and pick a new one up. We explained they are elderly, Dad has dementia, they have no transport, I don't drive and the person who collected the original dryer is no longer here. The woman was incredibly rude, said this was the only option unless my parents wanted to pay for a courier to collect the old appliance. She also told us 'if it was a member of her family, she would do whatever she could to take it back!'
I then phoned Bush, they said it was Argos's issue not theirs. Spoke to Argos again, they said even if they arranged a Yodel collection it would be refused at the door as it was too big! I was told there was no phone number for head office and had to email customer enquiries at Sainsbury's to try to get a resolve. My elderly parents are now stuck with a broken appliance, paid for, that they can no longer use and we're still waiting on an answer. Will not be ordering anything like this again from Argos, absolutely shocking customer service.

I had a phone call from Argos To tell me someone in Brighton had tried to make several purchases on my account , I told him I was in London And had not made any purchases , He then Ssid you’re last purchase was on July for what I had bought and could I give him my card details , I said no as they should only ask for certain numbers
Said it was ok and I didn’t need to do anything else as I was suspicious I went into Argos which is across the road from me 5 minutes Spoke to man in there he told me to phone a number I did and they told me it was all cancelled , I get another call to say don’t do anything I phoned Argos again and it hadn’t been cancelled , so he said he had cancelled it this was all of 20 minutes I get another call email at 18.20 to tell me the goods had been sent out not to my address but somwere in Rayners park And now I have been billed for £720 Argos are thieves as this was definitely someone from there company As they new what I had purchased And they did not stop the payment Worst company I have ever dealt with And I certainly vent be paying it They can take me to court

Its a pure waste of time trying to get to speak to someone all you get is telephone numbers and electronic replys and go round and round in circles .. i m going to shop somewhere else where you can get to where you want to be and have a good customer service

Bought a brand new £500 lay-z-spa mauritius, it arrived box damaged with delamination of the surface and a lid that didn't fit
They told me on that product I need to contact the manufacturers, who I am battling with
Argos blocked my negative feedback on their website but they can't block this

Faulty items returned still waiting for money to be back on e-gift card despite email stated been refunded. Chairs ordered couldn’t fit together asked for collection and replacement . Apparently not possible despite being able to go on Argos site and being able to obtain in 2 days . Fobbed off with various excuses . Collected items same van that delivered! But still have my money nice little earner if you delay paying people back

Went wrong from start to finish. Applied for argos card. All very confusing if been accepted to pay within 12 months interest free. No terms and conditions sent to email. Getting through to agent without a card number very difficult. When i did get through they were not at all helpful infact was a complete waste of my time. Terms and conditions came with card 12 days later.
Delivery took place today. Was told to expect a call within 1 hour of delivery which I didn't get. Arrived and because they had to put the dishwasher pipes behind the washing machine I myself had to move the washing machine. (62 yr old woman on own) they then moved it out more themselves. One guy was asked to switch on the water so the dishwasher could be tested. He couldn't do it as he didn't know what a stopcock looked like. When I went to check the under sink cupboard for leakage. The cupboard was soaking wet. Never told me the pipes leaked water all over when disconnecting the old dishwasher. A shambles of a company. Had an appliance delivered a week before with another leading company like chalk and cheese. Argos have a lot to learn if they want to remain on the high street as I for one won't go back if this is the level of service and care provided

Was stolen from - standard. Paid a premium for ps5 with COD add on. Didn’t have the add on - when I called they didn’t care .. or help. Had to buy it additionally - cheers

Eastleigh dreadful experience staff were rude and extremely unhelpful.
Store Manager was unavailable, they never smiled even. Horrible to me.

If there were 0 stars i would consider giving that. Ordered a week a so ago a fridge-freezer and a washer-deyer to be delivered for today, only to be told by customer service that the items can't be delivered because the depo in the UK doesn't have staff. Why give people slots for the weekend if none of your staff can't be arsed to show up to work. Now I've been left with no fridge or washing machine. I work Monday to Friday and the weekends are my only available time to be able to receive the items.

What a useless company.

Washing machine was a good deal, however there's a ten day wait to get it delivered ( wasn't expecting that) so just don't order if your old one has broken and you need it asap.
Otherwise everything went smoothly.

Customer service was absolutely abysmal. Really rude Fella kept talking loudly over the top of me and wouldn't listen. He was also talking very fast and not English and I couldn't understand him. I asked to speak to manager or someone because something was out of stock, I was going to miss discount code he wouldn't let me. Just kept condescending repeating it need to place the order. I cant if it's out of stock. Then I cant get the discount. He then said there was offers on next month but refused to answer me my specific question if it was the furniture or not just kept rudely talking fast and over me again about argos does offers. Terrible rude customer service.

Went to Argos today at Hucknall Ashgare Store. I got wonderful customer service from Sharon. Help me navigate the computer ordering and once it was available helped me out to the car. This is the type of service that keeps me coming back to this store.
I don't mind if the items are a little more expensive because the wonderful service makes it worth while.
She deserves recognition and praise for going above and beyond in making my shopping experience super easy.

Bought a Shark vacuum from Argos the clip broke after 8 months. Rang their customer services who confirmed after 30 days you have to go to the manufacturer. Under the Consumer Goods Act 2015, this item should be fit for purpose. The customer services confirmed they are not forcing me to go to the manufacturer, but confirmed the store may not take it back for an exchange. In other words they are forcing me to go to the manufacturer. Just buy from John Lewis not really worth the hassle. They are roughly the same price, but Argos is awful.

Outrageous - Ordered printing ink for click and collect and advised by email that it was on its way. Not arrived by due date and time so called customer services - OUT OF STOCK. ie. Argos kept my money and failed to let me know that they did not have the item. Elsewhere this would be called theft.

I bought something that was in stock, went there to pick up my order and I asked for a receipt. I have been told is not possible and I will receive the receipt over the email. In my email i only received a confirmation that I collected the item. I ordered this for one neighbor who is old and he is not familiar with the online shopping. I needed that receipt to prove I paid the amount I was claiming back. I don't need to explain why, I am just doing it to make myself understood. Is my right to have a receipt for my purchase. It is also my right to have this receipt in an accessible format if I am requesting this. Also is my right and your obligation to offer this receipt when I buy not after few days. Also, second stage, I returned the item (which to my surprise entitled me to a receipt for the return) and I tried to buy back in store so I can get my precious receipt. The staff member told me she cant sell it back as somebody need to check (a sealed item) and to put it back on the shelf first...are these people real? they have the right to vote? what poorly trained staff...

Absolutely atrocious, zero Customer service, purchased a TV for the spare room 2 years ago , has hardly ever been used, switched it on for a guest staying, after not been turned on for 6 months and screen full of black and white lines. Tried to email Argos, no email address or can't even find a contact us form, only way appears to be message them on Facebook or X. Which when I tried didn't work. Found a number eventually after 15 minutes of pressing different options and having it cut off I got through to someone I could hardly understand. They told me I would have to get my own report on the tv and email them first. He gave me an email address for sainsbury Customer enquiries, turns out no such email they only now have contact us form. Sent off today but I'm sure they are going to say contact Argos 😡 never will I buy any electronic goods from Argos again as there is no way of resolving a problem.

AllAll.. customer service. Refund