Ariston Property Reviews 120

Such a great experience renting through Harry and Ariston team. Efficient, professional, personal and thorough. Highly recommend it.

Fast service .

Dishonest and untrustworthy. The onboarding process starts well, with clear communication from Jay and a thorough check-in inventory. However, their claim of professional cleaning is false, with multiple areas missed—despite strict demands for outgoing tenants to hire professional cleaners. During the tenancy, management was often slow to address issues. The check-out process, managed by Kyri and team, was painfully drawn out, with dishonest attempts to retain as much of the deposit as possible. Always document everything and rely on the TDS process to protect yourself. Proceed with caution.

Ariston Property offers generally good service with friendly and knowledgeable staff who respond quickly to problems. However, their contract renewal fees are quite high, and they seem to favour landlords by suggesting rent increases without much justification. A bit more balance towards tenants would improve their rating. Overall, it's a mixed experience.

Very helpful and supportive with any problem that arises. Quick to respond and fix any issues that have been reported. Great service!

Our experience of being tenants through Ariston property was truly terrible. As a five person house, some of us had been renting one of their properties for around 6 years, with nothing positive to say.

The house was falling apart from the very start of the tenancy. They compromised on every possible responsibility to save money. They used the same repairs person for every property and when he was unavailable we were told to wait until he returned to work, even for urgent works. He used to say himself that they told him to only fix what was desperately needed in order to save money. This meant that whenever anything was fixed, it was done very poorly.

One time when our radiators broke earlier in the year, we were told to "wait until winter". Another time one of our tenants was not informed he was a permitted occupier (without any standard tenants rights) until after we had all signed the contract. Another time two tenants who had moved out (both had given sufficient notice) were waiting around 3 months for their deposit to be returned.

When the 5 of us recently moved out in September, they tried taking £755 out of our group £2100 deposit. Many things that they tried to charge us for were already present before we moved in or not our fault (see various google reviews which state the same attempts from Ariston to do this to them also). We eventually got it slightly reduced, but this was a long drawn out process. They also refused to negotiate with our TDS claim to reduce it further. The TDS said Ariston considered the matter closed and then Ariston lied to us saying that the TDS dismissed the case themselves, which was untrue. If you read other reviews, deposit returns are the main source of issues with Ariston.

Another outrageous thing they did was to never do an annual house inventory or inventory of a room/the property once a tenant had moved out. This meant that the final tenants were burdened with their deposits being reduced at check out due to the negligence of the previous tenants of that room, which did in fact happen to all of us.

I would avoid Ariston Property at all costs. Nothing but stress, incompetence and appalling treatment of their tenants. I'm surprised and saddened that letting agents like this can get away with it.

Initially, I had shared my brother's details as a guarantor and I had clearly mentioned the visa type. But after couple of weeks, the staff gets back and states, the status is void due to non-residency of UK. Which is completely fine, but had they pointed this out way earlier, this would have saved quite a lot of time.

I believe a checklist approach to actions is followed and there is no other help provided if the boxes are not ticked. Any sort of advice would have been invaluable. But, none was offered, whatsoever.

Luckily, I had got another guarantor and this was a huge luck from my side at such a short period of time.

And the whole process was done at the very last day, right before the contract date started. Which leaves no space for my planning to shift or anything else, and I lose a day or two paying the rent cause of this lack of clear actions or rectifications to a client's problems.

I understand this doesn't seem to be much of a bother for Ariston as a company.

Avoid
You won’t get your deposit back! Check reviews on google! They play this game with all of us!

Edit:
unfortunately we were your customer for years and that whats what you have done to us and several others as you can clearly see checking your google reviews. (fact -not accusation)

Highly recommend Jay Singh, he was very responsive and went out of his way to help me with any issues during my tenancy and with vacating the property. Super professional and helpful.

Recently moved into rented accommodation, the viewing was great, the negotiator called Jay showed me around the property and was very clear on the process of renting out, as it was the first time I was unsure however Jay made me feel at home straight away. The referencing was quick and smooth and within 1-week of my offer accepted I was in my room. Highly recommend it to anyone looking to rent out using Ariston.

Ariston Property have been managing my properties for over 20 years They have provided me with an exceptional service at all times They are efficient,professional and are always polite and responsive First class service Keep up the good work guys

Ariston manage the property we live in on behalf of the freeholders. They recently handled a very complex insurance claim across multiple properties, owned by a number of leaseholders and ensured the work could be carried out stress free and in a timely manner.

Absolutely appalling experience. Please do not use this agency.

Never in all my years of renting have i experienced such a lack of professionalism.

Stuff horror films are made of .

Eventhough I confirm a viewing twice, no one turned up to show us the property. No call, no message for the cancelation.

An overall great and smooth experience! 5 stars.

Couldn’t ask for better service and customer service. Everything is done quickly and professionally. Would highly recommend to anyone considering using Ariston.

The whole team at Ariston property exude professionalism and attention to detail. Jay Singh has also recently been extremely helpful in facilitating a seamless and efficient service.

I had a viewing at 12.15. At 12 I receive a message that my viewing will be moved at 12.30 while I was on my way to the property. I called the agent and he informed me that will be a few minutes late. The agent didn’t arrive until 1 and because I was working I had to leave without viewing the flat. I will avoid them from now onwards.

Very Poor management. These guys are not honest.

Do not sign up with them

Very Poor service. I have never experienced anything like this.