Ariston Property Reviews 

120
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Excellent prompt service that's also friendly. Phone calls always answered by knowledgeable staff, emails answered in full and any problems nipped in the bud. It's a delight to find folk in this... See more

Company replied

Rated 3 out of 5 stars

The agency staff are ok but the fees they charge for renewing a contract are disgraceful. Also I believe they are on the side of the landlord since they will suggest rent increases way beyond reasonab... See more

Company replied

Rated 5 out of 5 stars

Ariston are an excellent letting agent. I have been renting accommodation with them for nearly ten years. Their friendly and professional staff provide prompt and faultless service on everything from... See more

Company replied

Rated 5 out of 5 stars

They are really helpful and have an excellent maintenance team. If anything needs to be repaired or fixed, just an email and they always sort it out quickly. Also they're fair and impartial, I never... See more

Company replied

Company details

  1. Real Estate Agents
  2. Architect
  3. Bedroom Furniture Store
  4. Living Room Furniture Store
  5. Real Estate Agency
  6. Real Estate Rental Agency

Information provided by various external sources

Ariston Property Group is an independent lettings and estate agency established for over 20 years. We are a family run business with all our key staff living in the immediate area with strong ties to the local multi ethic community. Our core activities are residential lettings and property management but we also have growing residential sales and commercial property departments. Our aim is to provide a "one stop shop" for all you property requirements whether you are a landlord, tenant, seller or buyer. Our advice is free and without any obligation. We strive for high professional standards and customer care. We are members of the government backed National Approved Lettings Scheme [NALS] and The Property Ombudsman [TPO]. The Guild of Letting & Management fulfills our staff training requirements and keeps us up to date with the rapid legislative changes effecting in our industry. Our mission statement hinges on three words: "service" "commitment" "results."


Contact info

4.1

Great

TrustScore 4 out of 5

120 reviews

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4.1

All reviews

(120)

1 review in the last 12 months

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Rated 5 out of 5 stars

I will sure recommend this company to …

I will sure recommend this company to anyone who wants to rent. They very helpful when you need them to fix any problems in the house and their customer service is excellent.

January 22, 2018
Unprompted review
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Reply from Ariston Property

Thank you very much Ifraah !

Rated 2 out of 5 stars

empty promises and no action

empty promises and no action, inadequate service

January 22, 2018
Unprompted review
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Reply from Ariston Property

Thank you Monika for your feedback,

the property you are renting is a commercial property and unfortunately, without the permission of the Landlord we cannot do anything, the procedures for a commercial property is slightly different when you rent a pivate accommodation (flat or house).

Also, in accordance with your lease you are responsible for replacing the boiler, therefore the LAndlord cannot be charged.

It's quite unfair leave us a bad reviews as it's not our fault.

In any case, we suggest you to call our office and discuss with our management team any issue you have, we will do our best to help you.

Thank you

Rated 5 out of 5 stars

Ariston staff and management team are …

Ariston staffs and management team are very efficient in dealing with any maintenance needs. Very competent and entirely professional letting agency. Their customer service is excellent, courteous, friendly, and very helpful. Have been with them for 14 year and I will recommend them.

January 20, 2018
Unprompted review
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Reply from Ariston Property

Thank you very much,

it's always a pleasure to receive such as good feedback!

Ariston Property team

Rated 3 out of 5 stars

Standard agency - nothing outstanding

The agency staff are ok but the fees they charge for renewing a contract are disgraceful. Also I believe they are on the side of the landlord since they will suggest rent increases way beyond reasonable justification. If they showed a little more compassion for sitting tennants I would give more stars.

January 20, 2018
Unprompted review
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Reply from Ariston Property

Dear Gary,

thank you for your feedback,we are sorry to hear that but when you rented your accommodation we showed you our Scale of Charges (we have a copy signed by you), there was nothing hidden, the reason why we charge this is to cover our admin expenses, these charges are shared and split with the Landlord, we suggest you to check online the average charge of a Letting agent and you will see that we are under the average.

About the rent increases, the law states that we cannot increase more than once a year, now you have been renting your property with us for almost 8 years and the rent has been increased 5 times in 8 years in according with the market, prices in the area and inflation, the decision has been taken together with the Landlord.

We kindly ask you to call our office and discuss with our management team any issue you have and we will do our best to help and assist you.

Thank you,

Ariston Property team.

Rated 5 out of 5 stars

Nice people helpful and polite

Nice people helpful and polite. I would recommend this company anyone else looking for rental property like myself

January 20, 2018
Unprompted review
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Reply from Ariston Property

Thank you very much Michael ! :)

Rated 3 out of 5 stars

General

Thanks to Ariston Property offices for their tenacious patience with me and my issues with the council. I wish, though, that the flats were more spacious with one bedroom. I am sure that the responsibility for that goes beyond the office

January 19, 2018
Unprompted review
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Reply from Ariston Property

Thank you Aderemi for your feedback,

unfortunately, the size of the flat doesn't depend on us but on the agreement you have with the Council, anyway we are happy to help you if you need anything.

Thank you

Rated 5 out of 5 stars

Good Agency

Good Agency
Been renting from them for almost 2 years, they are the managing agents of the place I rent I find them all nice to deal with and very quick to sort out problems.

January 19, 2018
Unprompted review
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Reply from Ariston Property

Thank you very much ! :)

Rated 4 out of 5 stars

Excellent prompt service that's also …

Excellent prompt service that's also friendly.
Phone calls always answered by knowledgeable staff, emails answered in full and any problems nipped in the bud. It's a delight to find folk in this business who know the regulations, tricks of the trade & have a knack of dealing with paperwork with a passion for simplicity.

January 19, 2018
Unprompted review
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Reply from Ariston Property

Thank you John,

our team is always trained and update with all the news and new laws, we also read articles and specialized magazines, and we do analysis of the market and we keep ourselves informed in order to provide the best service.

Thank you again for your lovely feedback,

Ariston Property Team

Rated 5 out of 5 stars

Ι am very happy working with you

Ι am very happy working with you. You have got a fantastic staff and they are all very experience and they all know their jo and their responsibility.
Soon we shall do some more business.
Keep on, working on the same policy.
Andreas Menelaou

January 18, 2018
Unprompted review
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Reply from Ariston Property

Thank you very much Mr. Menelaou,

it's always a pleasure to meet you at our office as well as to deal with your property.

We will wait you for the next coffee !

Ariston Property Team

Rated 5 out of 5 stars

Ariston is incredibly professional

Ariston is incredibly professional, with robust procedures and systems, while still having a personal touch and listening to customers. The managing director is really efficient, approachable, professional, helpful and accommodating.

January 18, 2018
Unprompted review
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Reply from Ariston Property

Thank you very much Sara for your kind words,

we are trying to do our best with your properties and we will keep you posted as usual ... maintaining our personal touch !

Rated 5 out of 5 stars

Ariston Property

Ariston are an excellent letting agent. I have been renting accommodation with them for nearly ten years. Their friendly and professional staff provide prompt and faultless service on everything from account queries through to expediting repairs. They have proven to be no nonsense and fair in all their dealings with me. I thoroughly recommend them.

January 18, 2018
Unprompted review
Ariston Property logo

Reply from Ariston Property

Thank you very much for your feedback,

it's always a pleasure for us to work with you !

Rated 5 out of 5 stars

Tony and his team have looked after my …

Tony and his team have looked after my property for over 20 years. I can honestly say they have taken the stress out of renting my property. I was one of his first clients and he had looked after the property. The tenants are always vetted and they have stayed in the property for many years. Admittedly and to my shame I very rarely visit them... But on the odd occasion I do visit, I receive a warm welcome a lovely cup of coffee. They are s great team and deserve all success that they obviously work hard for. They are true professionals with a human touch.

January 18, 2018
Unprompted review
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Reply from Ariston Property

Thank you Tushar for your kind words,

we will wait you for a coffee whenever you want !

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