Arkclothing Reviews 78

love the new website.
Speedy delivery;
Really impressed

Rang yesterday to ask a question; great customer service!
Easy to order; already delivered! Dress looks great!.

Would recommend this site to anybody!

Discount stated on facebook wall applied to order and then charged full amount,!! Posted about code not working on their facebook wall, they removed comment didn't respond or bother to help (as expected) also removed my posting rights as they appear to not like anything slightly negative, will never use again online or instore.
Beware!

I have placed several orders with this company over the past year, ALL have been terrible, items not shipped within time frames, items not in stock even paid for 24 hour delivery and 4 days later they still haven't shipped an order and ring to tell me an item is not in stock so they haven't shipped my order and then almost demanding I choose another item before they will ship the order AND then still expect me to pay the additional p+p for next day shipping! Latest order they promised discount which was applied on checkout but then on the confirmation and card they charged full amount! Posted a non-abusive query on their facebook walls for them to remove it and block my posting rights on their facebook wall.
NO respect for their customers and refuse any sort of customer service, they are not even able to take telephone calls on a Saturday!
AWFUL SERVICE IN GENERAL!
Update well the Director who stated he would happily investigate any issues couldn't even be bothered to respond, so that about sums up this company. POOR.

Ark Clothing
I love Ark clothing stores, as all their clothes are lovely, great quality and even better price. I especially like ‘Hearts & Bows’ range.
I’m new to internet shopping, I used ark.co.uk on Monday and my order was with me Tuesday afternoon! I was very impressed as it was free delivery too! Fab. I will definitely be using it lots more in the future.

Ordered late on Boxing Day evening (Wednesday) and my order was delivered Saturday. I was worried after reading the reviews on here but liked the clothing so took a risk.. I emailed ARK Friday afternoon explaining that I needed delivery by Wednesday as It was a birthday present. I had an immediate response and ARK sent my parcel "Special Delivery" at no extra cost. Outstanding customer service., I will certianly shop here in the future.

I buy regular online and have used Ark for a year or so now, i have never had a problem and found it simple to use. I have a website myself and like the way they work, thanks again, Gary.

I brought a top here a few months ago and everything was very smooth, I even had a text to say my top had been dispatched and it arrived the next day, superb!

Hi,
because of the many negativ reviews i read here (after having placed my order..) I got a little nervous. BUT everything went fine just as expected. I ordered a jacket on friday night and it arrived on my doorstep IN GERMANY on wednesday! Also i mailed the customer service on monday and got back a reply in approx. 30 min! so if there was something wrong with ark it was clearly temporary and now its a great fashion dealer with great services and great prices (thank you ark for the -20% discount code ;) )
also, dont trust the fedex tracking service (at least for international orders) on the day of arrival it still told me the package has to be picked up or send to fedex by the retailer....

Shopped here one time earlier in the year. Absolute p*ss poor service. No response to emails. Just took the money and sat on it without letting me know whether the jacket was in stock or not. Says things are in stock but actually aren't. Waited ages for my Carhartt jacket and eventually had to open a dispute on paypal to get my money back. Rubbish service. One of the worst out there.

I've bought from Ark for ages but the last 2 times I have ordered online I have been sent the wrong items. Returned the first order to my local store who were very helpful and exchanged it for the correct item but it's really irritating to have been sent the wrong thing again, especially as the only reason for ordering online is because it's not in my local store (who are lovely!)!
Maybe there shouldn't be 2 different jumpers called exactly the same thing on the website....?
Sort it out ARK.... I love your clothes but I'm thinking twice about buying online again this is becoming really annoying!

*** To be fair it's only right to add that the very helpful customer services dept have been in touch and all has now been sorted. I WILL be buying from Ark again as they have been quite helpful.***

Have made 3 order from Ark Clothing in the last week. Each one was delivered virtually next day, the quality and price of the clothes were exceptional also. I have to say, I have shopped online for years, and Ark Clothing has to be the first online service I have written a review for.

Overall the speed, quality and price of my orders was exceptional and I will certainly be using them again, and urging friends and family to also!

Top notch.

I am a director of my own e-commerce website so understand fully Distance Selling Regulations.
I made a purchase from Arkclothing which unfortunately developed a fault (nothing to do with them). I contacted them to arrange a return for refund. This was handled impeccably by their customer services team. An RMA number was obtained, I returned the item, a full refund was granted within hours of them receiving the item back and they also refunded the return postage.
Faults can happen with merchandise. A measure of a good internet shop is how it deals with such issues. I would wholeheartedly recommend Ark Clothing's customer services.

Bought a Superdry jacket for my son who was very particular about the colour and style he wanted. Staff were extremely helpful checking with the other stores and head office to find out which colours were available. Will definitely shop there again and recommend to friends.

Ordered 5 sale items all of which arrived 3 days later, can't fault the service I received.

I will definitely shop with them again.

We ordered a jacket late Friday eve and it was delivered at 07.30 the following Monday. Very efficient and excellent service.

I was a bit dubious to order from the Ark online shop after reading the bad reviews, especially because I wanted to order a dress in time for my birthday.

However I took the chance because I loved the dress and it had sold out in my size in Bank.

Ordered on the Sunday, it arrived on the Wednesday, very prompt delivery and the dress is beautiful.

Thank you for a great and easy transaction, will be using ark again.

I ordered a Superdry scarf in Dec last year. Not only did it never arrive and according to the Royal Mail website is still Due to be posted on Dec 31st 2011, I suspect it never will be!

They never replied to my emails and like many other people have found they never answer their phone and the voicemail is Always too full to leave a message.

I am now having to claim the money back from my credit card since ark has taken no responsibility even though they were quick enough to take the money!!

Shocking - avoid and save yourself the hassle.

I bought a superdry jumper, a few weeks ago from the manchester store but no longer have the receipt. All i want to do is swap it for a bigger size. The staff in the store said there nothing they can do with out prove of purchase. was wondering if there was any way of exchanging this product.

Have been ordering from Ark for nearly 2 years now after discovering them when they had Superdry stuff in stock that were sold out everywhere else.

Have always received goods quickly & returns are no problems.

I know there were technical issues in the recent sale, as customer services emailed me to tell me this & therefore a couple of my ordered items were out of stock & delivery took longer than usual

If this glitch has made people rush to leave negative feedback, then it is a shame as is not a true reflection of how Ark do things - a wardrobe full of their stuff from the last 2 years is the proof.