Arkclothing Reviews 78

Same issue as everyone else, ordered on 29th December, informed item dispatched on 9th january. Spoke to royal mail item hasn't been dispatched and appears out of stock on website even though I have been charged. No reply to any emails, messages or just no way to contact a customer service member. Love the shop but will not be ordering offline again. Disgraceful customer service

I ordered 3 items from the Ark website on 26/12/11, i did not hear anything until 03/01/12 to let me know that due to the Christmas rush my order was delayed. Later that day i had another email stating that my order had now been despatched by City Link couriers. The full order value of £41.50 was debited from my bank account on that date. The parcel finally arrived 13/01/12 but with only 1 item in it, the other 2 items (which i had paid for) were now shown as out of stock and refunded...here we are on 18/01/12 and suprise suprise no refund, no answer to several emails and no response from their joke of a customer service helpdesk. I've now been left with no option but to contact Consumer Direct and the Trading Standards office who have promised to investigate this company and assist the many customers like myself who have been ripped off.
No matter how much you like their clothes please, please take my advice and shop somewhere else or you could well end up in the same situation.

Ordered a jacket from them before Christmas which arrived faulty. Sent it off for an exchange over 10 days ago and haven't had any confirmation that they've received it or sent out a replacement.

Tried ringing over and over again where I originally got the full voicemail box where no messages could be left. Today it seems to be a disconnected number.

I'd be very surprised if I'm actually going to see this jacket ever again...



Update 23/01 - Posted a complaint on their Facebook page and was told that their Website Manager - Mike would get back to me (As have about 50 other people). I've not been contacted and seems as though no-one else has either.

Does Mike even exist?

This company's approach to customer service is completely unacceptable. Obviously they can't take full blame if there has been a systems failure, but a major priority then should've been to communicate with customers by any means possible and give full details of the problem. The biggest problem for me has not been the delay in deliveries but the completely ignorant and unprofessional way in which it has been handled. I refuse to believe that there aren't staff employed at the Ark head office for this purpose and the silence seems very deliberate. Not a very reassuring service at all.

Placed order.
Order confirmed & despatched.
No order arrived.
Order lost.
Order never arrived with the courier despite Ark Clothing taking the money.
Despite initial promises of compensation, nothing came of it.
Ark have refused to answer follow up queries.
My experience of Ark - a dishonest mess that are to be avoided.

UPDATE: Nina at Ark has resolved issues. I would like to add that my opinion of Ark has shifted. I think that rather than being dishonest, they just got themselves into a mess and took their eye off what matters; the customer. More recent reviews suggest things have improved.
Please see comments.

UPDATE 2: A couple of years on & I've placed a couple of further orders.
No problems & it is a much improved service. A major gripe though is that the order tracking doesn't work. Not great with courier delivery.
Much better than before though, Thanks

Update 3: Still going strong, Super improvement

I posted a jacket back to Ark Clothing recorded delivery over 4 weeks ago now and am still awaiting a refund. I have called and emailed an ENDLESS amount of times with no response whatsoever which is highly frustating!!! :/

I do around 90% of my clothes shopping online (have done for years) and I have never ever ONCE experienced a problem with any other company

Maybe we should all contact Watchdog for help in claiming back the money they have stolen from us?!!

Ark Clothing.... Appauling! Avoid at all costs!

I placed an order on the Ark website on the 6th January and the website stated my order would be dispatched the same day if items in stock. Both items I ordered were shown as in stock but to this day I have still received nothing. I have called the helpline more times than I can remember but can not get through to speak to anyone. All options eventually go to voicemail which then says the box is full. Have sent many emails and been into my local store twice. Still no response from Ark with regards to my order. Am still none the wiser whether my order will even be delivered if it doesn't I presume I will then have to fight for a refund. Will never order from again. AVOID!!!!

I ordered Levi's Slim Taper Braces Chinos and another pair of chinos from there website january 5th and still up this date I havent recieved them yet. today i recieve an email claiming my order had been dispatched however the other pair of chinos isnt in stock.

I actually emailed there customer service 4 times without any response and also made a phone call which also didnt make a difference. In one email i asked for a refund and i didnt recieve my refund.

If you were thinking of buying from there website, then i suggest you read all the review which as you can see strongly suggest you shouldnt

I had ordered an item on the Ark Clothing website on the 27th Dec. Took over a week for them to ship and a week after that the item has still not come. When I try to track the order using royal mail; it says: "The sender has advised us that the item xxxxxxxxxxx will be shipped on 06-01-12" and has been like this for some time now. Emailed twice no response, Called their "Help Desk" a number of times and just went to answer phone.
I've ordered from them before and there was no hassle, but this time it's just ridiculous. Sort it out Ark.

My partner & i ordered several items from them on the 2nd January, got an email to say they were behind with orders, no problem good of them to do so. No further contact from them for 10 days until yesterday when we had an email to say our item had been dispatched, however they had just realised that 3 out of 6 of our items were actually not in stock & they couldn't get them back in!!!! Extremely disappointed, we too love shopping in Westfield Derby Ark, but used the website for sale items as there was more choice. This should have been picked up a lot earlier, just goes to show the first time they really looked at our order was 10 days after placing it, very poor in my opinion and will certainly reconsider ever ordering from them again

I placed an order over a week ago and I have heard nothing apart from a conformation email. I have emailed them and called them hundreds of times but can't get through so can't get a reply or explanation. I love shopping in Ark in Leeds & thought I'd try out the website as they didn't have certain things in the right size. Now I doubt they've even got it in stock. Its turned out to be a massive waste of time. Don't bother! Will avoid this company like the plague from now on.

Ordered the jacket on the 25th of December, got a text saying it would be delivered on the 3rd of January, this did not happen. Then after many lengthy phone calls (AT MY COST!!!) to see what had happened i was repeatedly told it would be here on another day, finally we had approached the 5 th delivery date stated and nothing. Finally they admitted to not having the jacket and gave me a refund, this took the 3 weeks to figure out, poorly organized, poorly managed and I will NOT be going back and advice everyone else to do the same.

My order took 2 weeks to get to me, and during this time I got an email saying my order had been processed, then another confirming my order had been shipped. I was then charged for my order. When I actually received it, they had only sent me half my order, saying on the invoice that the other items were out of stock and that I had been refunded.

On the email about shipping, it clearly says my whole order had been shipped.

I have still not received the refund, despite mailing their customer service desk. Someone's getting some angry phone calls pretty soon!

I've been trying to get in touch with them for 3 weeks now, no email replies, no one answering the phone. They did have a twitter feed and facebook page but both have mysteriously disappeared after negative comments about the poor customer service appeared on there.

I am still trying to receive a replacement jacket from the original order I returned to this company.....I have received no jacket, no reply to my emails and can not get hold of anyone on the telephone.....but they have my money?

Will never use again, and hope someone contacts me very soon.....or i will have to take it further to get my money back, but not sure who!!

Avoid!!!!

Terrible service, don't reply to emails, and don't have a clue on stock levels! This company is seriously going down hill.

A nightmare, they don't reply to emails whatsoever, I have to say it was the least enjoyable online shopping experience I have ever had. Avoid.

Used twice, once was fast delivery and one slower. Happy with their service and would use again. the price was the same as in the high street but with the benefit of free delivery.